Princes Park Medical Ctr
Sunlight Surgery, Sunlight Centre, Gillingham, ME7 1LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can never see a doctor
Rated 1 star out of 5
by Sandra Osment - Posted on 22 December 2022
I rang today to speak to someone , I was 6 th in the queue , got to no 2 and the phone started ringing , it rang for 35 minutes .no answer I was on the phone for 65 minutes in all disgusting .
Visited December 2022
Review titled Princes Park Medical Ctr
Replied on 29 December 2022
Dear Sandra Thank you so much for your feedback. My name is Carley and i am the Practice Manager at Princes Park. I apologise for the poor experience you have received and know that this isn't acceptable. The phones are extremely busy at the moment during the Christmas break and we are trying our best to answer them as soon as we can. I did speak to you on 28/12/22 to apologise and booked you an appt through LIVI but you had already resolved your issue through seeing the chemist. We will endeavour to answer as many calls as we can and if you ever need anything then please contact me or come into the surgery and we will always try to do as much as we can to help. Once again, please accept my apologies and i hope your next experience with us is a more positive one. Thank you Carley
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Review titled phone booking issues
Rated 4 stars out of 5
by Neil wornast - Posted on 03 October 2022
Hi over all the service is unfortunately I tried booking a doctors appointment today, called at 08:00 to be 6th in que, which is not too bad ,after about 10 mins reached number 1 then phone just rang for 5 mins without being answered. I put phone down and re rung only to get the engaged tone. if you can get an apointment the service is really good unfortunately the booking system lets it down
Visited October 2022
Review titled Princes Park Medical Ctr
Replied on 10 October 2022
Hi Neil Thank you so much for your feedback I am Carley the Practice Manager and i want to send my apologies for the poor experience you received. I understand that this wasn't good enough and i have raised the issue with the senior management team. The phones are extremely busy at the moment, especially as we head into the winter and are offering flu clinics to our patients. We also have patients on the phone and at the front desk who we are trying to assist as best we can. As well as the surgery appts, we do offer GP appts on a video call if you download the Livi app to your smart phone or device. We are also offering two evening clinics and a Saturday clinic from 08/10 so that we can off extended access. Please accept my apologies, if you ever need to talk to me you can come into the surgery. Thank you Carley Blount Practice Manager PPMC
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
Shocking that appointments are made over the phone only to be told when you get there you have no appointment.
Visited August 2022
Review titled Princes Park Medical Ctr
Replied on 16 August 2022
Dear patient Thank you so much for your feedback. My name is Carley and i am the Branch Manager at Princes Park. I apologise for the poor experience you received at the surgery and any upset and inconvenience this must have caused. If you would like to contact me on my email carley.blount@nhs.net, you can let me know the details and i assure you I will look into this for you and provide you with an update and what improvements we can make to prevent this happening again. I sincerely apologise again and i look forward to hearing from you Many thanks Carley Branch Manager
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Review titled Speedy appt
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
Spoke to Dr after being concerned about a sporting injury. Was seen straight away and sent for scan in A&E that day
Visited August 2022
Review titled Princes Park Medical Ctr
Replied on 13 June 2023
Dear patient Thank you so much for your feedback, we really do appreciate all comments. I am so pleased that you were seen so promptly and that the GP was able to help you. I will pass your comments onto all of the staff. Thank you Carley Branch Manager
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Review titled Good Practice
Rated 5 stars out of 5
by T Simmons - Posted on 05 August 2022
Phoned surgery and was given a phone consultation that afternoon I was given medication and told to call back after a few days if not improved called on the 3/8/22 and was given a appointment the next morning it’s my first time at this surgery and the staff were very polite and friendly the doctor was very thorough and extremely helpful I was very pleased with her I hope she is a permanent doctor there I heard bad reports about surgery but can honestly say I had a very good experience I will definitely be staying thank you Princess Park Surgery
Visited August 2022
Review titled Princes Park Medical Ctr
Replied on 16 August 2022
Dear T Simmons Thank you so much for your positive feedback. We really do appreciate the time taken to write this review and it really does mean so much to all the staff. I am so pleased your experience with us was such a positive one. I will certainly pass your feedback onto all the staff here at the surgery. Thank you again. Carley Branch Manager