Priory Gardens Surgery
Grove View Integrated, Court Drive, Dunstable, Bedfordshire, LU5 4JDContact details and opening times
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Reviews
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Review titled Failing their patients
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Multiple poor experiences over the past 6 months. A referral request that got passed around for over 2 months before it finally got actioned by a GP has resulted in 4 month wait and no update as to when I may be seen by hospital. Told by surgery to escalate as complaint for their own poor service do this and it takes over a month for someone to even reply to the complaint due to an overwhelming amount of complaints. Ignore letters from hospital requesting for tests to be actioned and when you call up to arrange get told they know nothing about it despite it being on your record. Waiting in the sit and wait blood test clinic for almost 2 hours on a fasting blood test with a newborn feeling like you’re going to faint as you are unable to book a blood test. Not given priority to be seen despite being a fasting test. If you try and book the local blood tests you would have a 6 week wait and the blood test has to be done ASAP. Long queues waiting on phone 45minutes so you decide to query things when you go for an appointment but get told by a rude receptionist they can’t deal with any of your concerns as there is a queue of people waiting. I was also queuing to be seen why can I not be helped if I’ve waited in the queue. Major improvements need to be made to the level of patient care at this surgery. Communication is poor, no one can answer any queries you have it’s always passed across to someone else to call you back but no one ever calls you back. You cannot book an appointment for anything more than 2 weeks in advance which only get released on a Monday morning resulting in long phone queues and by the time you get through are told no appointments are left and to try again next week. Stupidly thought by the surgery moving to their new location they would have more staff and better appointment availability but it has just got worse and the reception staff take out their frustrations on the patients despite you being polite to them you get no help back.
Visited June 2023
Review titled Priory Gardens Surgery
Replied on 13 June 2023
Thank you for your feedback We sorry you felt our service has declined, if yo could kindly contact us formally so we fully investigate
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Review titled Impossible to get a Dr appointment
Rated 2 stars out of 5
by Lesley - Posted on 28 June 2024
Following some blood tests where the outcome was marked for follow up I filled in the online system to ask for a GP appointment to discuss the results. I was given a nurse appointment which is not what I had asked for so completed another online request. This resulted in a message saying somebody would contact me to book a GP appointment. 8 days later I missed the call so phoned back quickly afterwards. Was told I would get another call. 2 days later I called into the surgery to ask to book an appointment as I had not received a call back. Was informed appointment cannot be made in person at the surgery!! Was informed I was not on list for a call but would now be put on a list again for a call back. 2 further days later I am still waiting. No point going to surgery as I won’t be given an appointment. A very frustrating system indeed.
Visited June 2023
Review titled Priory Gardens Surgery
Replied on 28 June 2024
Thank you for your feedback Lesley, please can you contact the practice to speak to the Admin Manager or Practice Manager so we can investigate you concerns raised and support you
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Review titled Failing patient care
Rated 2 stars out of 5
by S Carter - Posted on 07 June 2023
I have tried multiple times to see my GP recently and failed… I have been told by receptionist that I can only see my GP. If they are on holiday I am put in a waiting list to see another GP, who will see me only when their own patients have been dealt with, that I am better off waiting for my GP!!! I have used online services: putting notes on medicine requests and told I need to see a GP, e-consultations that are read on Fridays only!! I have a long term condition that means I need Antibiotics occasionally - but need a GP to prescribe them. I called this morning, 19 in the queue, I pressed for a callback and got one.. I was told there is nothing available for at least 2 weeks or to call back at 8am the next day, which is what I did this morning. They agreed to send a message to my GP and booked me in for 19th June with an alternative GP… so how am I to manage in the meantime to stop an infection? Having been with this surgery for over 30 years I have experienced similar challenges to everyone with their surgery/ GP but I have always been in receipt of care, able to see a GP or other health professional when the need arises.. healthcare is needed when a person is unwell or injured, it cannot be planned ahead ever! GP’s are not Hospital Specialists but are becoming as inaccessible… I have to get a referral from care co-ordinators aka receptionists. The care from my surgery has gone from 5* to 0* over the last year - I cannot rate GP care as I am unable to see one and apologies to the partners of the surgery - I cannot plan ahead to be unwell and need to see my GP or a health professional when I am.
Visited June 2023
Review titled Priory Gardens Surgery
Replied on 12 June 2023
Thank you for your feedback We sorry you feel our service has dropped Please could you kindly contact us and speak to manager so we can help support you
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Review titled Cant make an appointment
Rated 1 star out of 5
by GeorgeZ - Posted on 28 June 2023
Econsult response text says appointment cancelled try urgent appointment by ringing or NHS111. Then after ringing the surgery to ask why its been cancelled they say there is an telephone or face to face appointment which I didnt know or make? Then I get a text to say that I've missed it. Did I miss the telephone appointment or in person appointment? No one can explain because any enquiry to admin doesnt get answered. The last Practice had similar problems. Econsult seems to be a project that doesnt work. I have another appointment tomorrow which I didnt make and doent knwo whether it is face to face email text or telpehone appoiuntment. No information is given by text email phone letter or carrier pidgeon.
Visited June 2023
Review titled Priory Gardens Surgery
Replied on 29 June 2023
Thank you for your feedback We are looking at a different provider at the moment Will update patients in the near future
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Review titled Horrendous Dr's
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I call the surgery at 8am I was number 41 in the queue!!! I spoke to receptionist for her to tell me sorry no appointments!! It was for Mt 3 year old daughter who I think k has croup!!! But nope still sorry call 111 or take her a&e!!!! It's absolutely disgusting people may aswel give up on your own Dr's cos they don't help in anyway they just put more pressure on the hospitals!!!!
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 30 May 2023
Thank you for your feedback, your symptoms explained required on the day service, once we are full. We are contracted to direct you to the next service which is NHS 111. We are sorry you feel we let you down.
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Review titled Very helpful
Rated 4 stars out of 5
by Louise Britton - Posted on 19 May 2023
The reception staff helped to get me an urgent appointment. I have significant health issues and without the quick response of the staff on the reception I would not have been able to see a DR this week. As a result of the staff being helpful and understanding I have been referred to the hospital for treatment. The staff on the reception desk were friendly, understanding, helpful and listened to me. They were here to help when I needed it. Thank you priory gardens reception team.
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 22 May 2023
Thank you Louise for your compliment, this will be passed on to our staff. Thank you for taking the time personally to write to us.
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Review titled Good to start with but deteriorated.
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
One doctor here is Amazing. Unfortunately you have to go through the admin staff. I have had a UTI for 4 weeks. 2 lots of antibiotics , multiple samples taken, no results to show which is the correct antibiotic. Finally did an e consult hoping to get advice from a doctor only to get a reply from the admin staff telling me to finish my antibiotics and then make an appointment. I finished the antibiotics last week and have blood in my urine.If they looked at my records they would see that. The guidelines outline that the specimen should be refrigerated and sent to the lab within 2 hrs. I asked the receptionist if they put it in the fridge and she said no. I am scrupulous about collecting the specimen. So another sample on the way. I have no words!
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 18 May 2023
I am sorry to hear about your experience, since we have move the courier now is coming at a later time. I have therefore purchased a sample fridge which we are waiting on it to be installed. Therefore, preventing this happening again.
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Review titled No response
Rated 2 stars out of 5
by Mark bowers - Posted on 23 May 2023
Been trying to get appointment to see doctor for over a year with no response as phone when told but all appointments gone try booking on line and surgery removed that service so when go into surgery told no appointments try phoning..staff don't really seem to care about patients..
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 24 May 2023
Thank you Mark for your feedback, I am sorry to hear this. I will get one of my team to call you re an appointment
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Review titled Never getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
I have been with this surgery for many years and I cannot ever get an appointment nor have been ever seen by a doctor when I managed to get one for my child. I have been trying to get an appointment for myself after a couple of days of excruciating migraines and a blood vessel popping in my eye and after the second phone call I have been told I am not an emergency even though they didn’t even ask what my problem is and why am I calling. All they do nowadays is redirecting you to 111. Very disappointed
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 30 May 2023
Thank you for your feedback, your symptoms you describe request on the day support. Sadly, once we are full we are direct you to the next service who can support you which is NHS 111. We are sorry you felt we let you down.
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Review titled Call back doesn’t work
Rated 1 star out of 5
by Loraine Burgess - Posted on 15 May 2023
I called Priory Gsrdens at 8.28 this morning and took the option of callback. Now 20:19 and no call received. I have COPD and a nasty chest infection plus a fever. I have been in tears over the lack of service when I simply need a prescription for antibiotics. I’m sure they don’t want me turning up at their surgery early tomorrow with an infection but I feel I have no choice! The stress is overwhelming and I already felt sick
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 16 May 2023
I am sorry to hear about your experience I have raised this with Call Care who are in contract with us to answer our phones Get them to call you today Many thanks