Priory Gardens Surgery
Grove View Integrated, Court Drive, Dunstable, Bedfordshire, LU5 4JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cant make an appointment
Rated 1 star out of 5
by GeorgeZ - Posted on 28 June 2023
Econsult response text says appointment cancelled try urgent appointment by ringing or NHS111. Then after ringing the surgery to ask why its been cancelled they say there is an telephone or face to face appointment which I didnt know or make? Then I get a text to say that I've missed it. Did I miss the telephone appointment or in person appointment? No one can explain because any enquiry to admin doesnt get answered. The last Practice had similar problems. Econsult seems to be a project that doesnt work. I have another appointment tomorrow which I didnt make and doent knwo whether it is face to face email text or telpehone appoiuntment. No information is given by text email phone letter or carrier pidgeon.
Visited June 2023
Review titled Priory Gardens Surgery
Replied on 29 June 2023
Thank you for your feedback We are looking at a different provider at the moment Will update patients in the near future
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Review titled Horrendous Dr's
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I call the surgery at 8am I was number 41 in the queue!!! I spoke to receptionist for her to tell me sorry no appointments!! It was for Mt 3 year old daughter who I think k has croup!!! But nope still sorry call 111 or take her a&e!!!! It's absolutely disgusting people may aswel give up on your own Dr's cos they don't help in anyway they just put more pressure on the hospitals!!!!
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 30 May 2023
Thank you for your feedback, your symptoms explained required on the day service, once we are full. We are contracted to direct you to the next service which is NHS 111. We are sorry you feel we let you down.
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Review titled Very helpful
Rated 4 stars out of 5
by Louise Britton - Posted on 19 May 2023
The reception staff helped to get me an urgent appointment. I have significant health issues and without the quick response of the staff on the reception I would not have been able to see a DR this week. As a result of the staff being helpful and understanding I have been referred to the hospital for treatment. The staff on the reception desk were friendly, understanding, helpful and listened to me. They were here to help when I needed it. Thank you priory gardens reception team.
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 22 May 2023
Thank you Louise for your compliment, this will be passed on to our staff. Thank you for taking the time personally to write to us.
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Review titled Good to start with but deteriorated.
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
One doctor here is Amazing. Unfortunately you have to go through the admin staff. I have had a UTI for 4 weeks. 2 lots of antibiotics , multiple samples taken, no results to show which is the correct antibiotic. Finally did an e consult hoping to get advice from a doctor only to get a reply from the admin staff telling me to finish my antibiotics and then make an appointment. I finished the antibiotics last week and have blood in my urine.If they looked at my records they would see that. The guidelines outline that the specimen should be refrigerated and sent to the lab within 2 hrs. I asked the receptionist if they put it in the fridge and she said no. I am scrupulous about collecting the specimen. So another sample on the way. I have no words!
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 18 May 2023
I am sorry to hear about your experience, since we have move the courier now is coming at a later time. I have therefore purchased a sample fridge which we are waiting on it to be installed. Therefore, preventing this happening again.
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Review titled No response
Rated 2 stars out of 5
by Mark bowers - Posted on 23 May 2023
Been trying to get appointment to see doctor for over a year with no response as phone when told but all appointments gone try booking on line and surgery removed that service so when go into surgery told no appointments try phoning..staff don't really seem to care about patients..
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 24 May 2023
Thank you Mark for your feedback, I am sorry to hear this. I will get one of my team to call you re an appointment
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Review titled Never getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
I have been with this surgery for many years and I cannot ever get an appointment nor have been ever seen by a doctor when I managed to get one for my child. I have been trying to get an appointment for myself after a couple of days of excruciating migraines and a blood vessel popping in my eye and after the second phone call I have been told I am not an emergency even though they didn’t even ask what my problem is and why am I calling. All they do nowadays is redirecting you to 111. Very disappointed
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 30 May 2023
Thank you for your feedback, your symptoms you describe request on the day support. Sadly, once we are full we are direct you to the next service who can support you which is NHS 111. We are sorry you felt we let you down.
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Review titled Call back doesn’t work
Rated 1 star out of 5
by Loraine Burgess - Posted on 15 May 2023
I called Priory Gsrdens at 8.28 this morning and took the option of callback. Now 20:19 and no call received. I have COPD and a nasty chest infection plus a fever. I have been in tears over the lack of service when I simply need a prescription for antibiotics. I’m sure they don’t want me turning up at their surgery early tomorrow with an infection but I feel I have no choice! The stress is overwhelming and I already felt sick
Visited May 2023
Review titled Priory Gardens Surgery
Replied on 16 May 2023
I am sorry to hear about your experience I have raised this with Call Care who are in contract with us to answer our phones Get them to call you today Many thanks
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
My wife tried 2 times today to make an appointment. 2nd time was told to try again on tuesday await of 5 days. She is suffering major back pain. Looks like only option is a&e.
Visited April 2023
Review titled Priory Gardens Surgery
Replied on 11 April 2023
Thank you for your feedback, we sorry to hear you felt left down by us. We release appointments for urgent symptoms at 8am and 1pm everyday. If you could kindly contact the Practice with your name, we can look in to your experience and support you with this pain.
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Review titled This Surgery needs to improve or be closed down.
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
This surgery has to be the busiest surgery in the history of surgeries. They are so busy they get nothing done. You never get an appointment, a call back, or telephone appointments when you need them. You can't even use the so called walk in clinics. Once in a while, they reach out to you and pretend they are interested in seeing you and talking through an issue or ailment and then boom; you come in as arranged and there's no space for you, or the slot has been cancelled or you didn't read the directions properly. There's always something you didn't do right...and the punishment is always the same. You cant see the GP. They have constantly complained about being shortstaffed, having phone issues, needing new practice nurses, sick GP issues, COViD issues...always a story/excuse for why their performance is bottom barrel level. At this point, this is just a terrible surgery whose main business has to be something other than treating people. And I sincerely hope the NHS is not paying them fees on my behalf because they should not. And if there ever was a competition about the worst possible medical receptionists in the history of medical receptionists, I would enter those in the priory gardens in a heartbeat. They are not working to make GP surgeries more efficient...these ones are just determined that no one comes in to see the GPs...period. I find that sickening how they literally play God over peoples lives just to make themselves feel important. And they are constantly in a foul temper. All day every day. Right now there are huge challenges facing the health sector...but even within that context Priory Gardens Surgery still stands out as one of the most inefficient and most inhumane establishments I have encountered in a while. And that is saying something.
Visited April 2023
Review titled Priory Gardens Surgery
Replied on 02 May 2023
Thank you for your feedback We are sorry to hear you feel we have let you down The Practice Manager would like the opportunity to discuss your experience, please email us with your name