Priory Gardens Surgery
Grove View Integrated, Court Drive, Dunstable, Bedfordshire, LU5 4JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
I have an awful chest infection and require antibiotics, l have spent 8 days and a total of 6 hours on the phone trying to get an appointment to no avail, why is this surgery taking new patients on when they can't see the ones they have already got, disgusting service,
Visited February 2023
Review titled Priory Gardens Surgery
Replied on 27 February 2023
I am sorry to hear your feedback. Please could you kindly contact the practice as I would like to investigate your experience. Many thanks Louise Cole Business Manager
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Review titled Awful Practice
Rated 1 star out of 5
by Lorraine Pendrill - Posted on 25 January 2023
My 14 year old is currently under camhs and has been given a working diagnosis of having asd, I have been trying to get her a face to face appointment with a gp for a minimum of 3 months, but just keep getting fobbed of by reception saying I need to call back at a certain time, which I do then to be told theres no appointments. Called 111, Crisis Teams etc to be told I need a GP. I've tried numerous times to use enconsult, the system either crashes or go to Urgent Care needed to contact gp immediatley?? We've been to a&e recently because of an injury, they have said I need to see a gp?? Priory has been my family doctors for over 30 years and it is impossible to get an appointment.
Visited January 2023
Review titled Priory Gardens Surgery
Replied on 21 February 2023
Thank you Lorraine, we have searched for you on our system and have been unable to allocate you. Please call the Practice and request to speak to Louise, who would like to support your with your feedback. Many thanks
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Review titled Extremely disappointed
Rated 1 star out of 5
by Dan - Posted on 16 December 2022
I have used this surgery for over 30 years. But in recent years the service has been shocking. They do not call back when they say they will. I have a chest infection I have tried to get a appointment via the phone but can not get through ever. I completed a engage consult which I was told I would have a call back yesterday by 18:30 which didn't happen I then get a text telling me to call in the morning for an appointment which is a Saturday and they only do pre booked appointments and do not answer the phones. So now I will have to put up with a chest infection for five days before getting the antibiotics I need. You can never speak to anyone to complain constantly told that they are not available. This used to be a great practice when you actually manage to speak to a Dr they are great but you can never get past the reception team.
Visited December 2022
Review titled Priory Gardens Surgery
Replied on 03 January 2023
We apologise for the service you have received. We would like to investigate further, to events so we can take any learning or improvements from your experience. Please contact the PA of Business Manager Adriana to take your details so we can investigate.