Priory Medical Centre
Priory Road, Warwick, CV34 4NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service seen immediately
Rated 5 stars out of 5
by Tracy - Posted on 06 July 2024
Contacted surgery online 8.10am Wednesday 3rd July as daughter complaining of pain in kidney areas. Tragedy by phone 8.25 am, seen by gp 9am. Prescription for antibiotics after urine sample showed protein. Blood pressure, pulse , abdomen checked. Provided follow up sample Friday morning . Received a phone call Friday lunchtime to advise sample tested and infection cleared. Amazing service from the surgery as always. I've been a patient here for 20 years and received first class service every time. The surgery has changed a lot during that time as many others will have too. Their service has remained of a high standard throughout. The nurse explained clearly to my daughter what would happen during the appointment
Visited July 2024
Review titled Priory Medical Centre
Replied on 10 July 2024
Dear Tracy, Thank you so much for your kind words and for taking the time to share your experience with our surgery. We're delighted to hear that you and your daughter received timely and thorough care. Our team is committed to providing high-quality service, and it's wonderful to know that we have consistently met your expectations over the past 20 years. We're especially pleased that our nurse was able to clearly explain the procedures to your daughter, ensuring she felt informed and comfortable during her appointment. Your feedback is greatly appreciated and will be shared with the entire team to recognise their hard work and dedication. Thank you again for your continued trust and support. We look forward to serving you and your family for many more years to come. Kindest regards, Robert Massey-Ellis Executive Director
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Review titled New Booking service
Rated 5 stars out of 5
by tony hudson - Posted on 28 May 2024
Have been in hospital seriously ill with pneumonia and heart failure.Since returning home have had a whole series of issues to deal with which has necessitated a number of appointments.Wheras in the past would have had to hang onto a telephone line for indeterminate time can now make contact on line which also enables a fuller and more complete explanation of the issue. Feedback has always been the same day and if necessary a same day appointment made wonderful service cannot speak to highly of the practice and Doctors.Today was a typical example A skin issue(ptential cancer on follow up from November consultation) and also change to prescriptions as the cough which had put me in hospital appeared to be returning. Wrote up the request and sent by 12.30 had an appointment by 2pm new prescription sent to chemist for collection same day and appointment requested to see dermatologist what service but typical of what I have been experiencing over last 6 months congratulations to all
Visited May 2024
Review titled Priory Medical Centre
Replied on 11 June 2024
Dear Tony, Thank you so much for taking the time to share your experience with our new booking service. We're deeply sorry to hear about your health challenges but are heartened to know that our system has been helpful during this difficult period. Your kind words about the efficiency and effectiveness of our online booking system mean a lot to us. We understand how important timely medical attention is, especially in cases involving serious health concerns like yours. Knowing that the service has allowed you to easily explain your issues and receive same-day feedback and appointments reassures us that we're on the right track in enhancing patient care. It's wonderful to hear that your recent experience, from booking an appointment for a potential skin issue to receiving a new prescription promptly, was smooth and satisfactory. We strive to provide the best possible service, and your positive feedback is a testament to the dedication of our team. Congratulations on your continued recovery, and thank you once again for your kind words. Your feedback motivates us to keep improving and offering the best care possible. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Supportive , helpful and caring
Rated 5 stars out of 5
by Mrs J.Yates - Posted on 12 April 2024
My experience of this surgery has been excellent I write this in relation to the standard of care that my adult daughter has received in the last 7 years but in particular the last 3 years After a long battle to get the correct diagnoses and plan in place we are now into a second month of the plan and it is starting to work There are two Drs in particular that have been instrumental in delivering her the best care package possible and have kept in regular touch The Drs have been a life line for her and for me through very difficult times. This week the Dr has once again been brilliant in helping my daughter with her care Nothing is ever any trouble for them they have gone above and beyond in their expertise as GPs These last months the Dr has been able to deliver quality care and supervision that has helped my daughter on her medical process The Communication via me , between my daughter and the Dr is excellent and I cannot express my gratitude enough The reception staff are also very good in delivering messages to enable smooth communication between me and my daughter to the correct Dr and service required Thank you so much for helping my daughter in the way you have and being respectful to carers Much appreciated Mrs J Y
Visited April 2024
Review titled Priory Medical Centre
Replied on 17 April 2024
Dear Mrs Yates, Many thanks for taking the time to review your experience of Priory Medical Centre, particularly relating to the care that your daughter has received, it is greatly appreciated and I thank you for taking the time to complete this. I will be sure to pass this onto our staff so they can hear the positive feedback also. Many thanks again for providing the feedback, please do let me know on managers.priorymed@nhs.net should you have any further comments. Regards, Robert Massey-Ellis Executive Director
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
I had a phone call from priory medical centre but I had to call 111 to get a phone consultation. I was seen by a doctor regarding my problem but nothing further was done or taking seriously enough all I wanted was a prescription of medicine for my problem that wasn’t even done. My blood pressure wasn’t checked and was a wasted appointment I feel. I sent a complaint and they said it was a thorough appointment which it definitely wasn’t. I came home with this ongoing problem and don’t feel like I was helped at all and having to call 111 to get somewhere of an appointment as they always say they are fully booked
Visited March 2024
Review titled Priory Medical Centre
Replied on 28 March 2024
Dear Anonymous, My name is Robert Massey-Ellis and I am the Executive Director at Priory Medical Centre and will review this comment. Many thanks for your feedback regarding your care about Priory Medical Centre, however given this is anonymous, I am unable to respond to this fully as I cannot look into your case further. Should you wish for me to look into this further, please do not hesitate to send me an email on managers.priorymed@nhs.net with your personal details and I will review your feedback accordingly. Please note, if you have already submitted a complaint & this has been reviewed & responded too, should you wish to escalate this further, please do so by following the instructions in the response from the Complaints Lead. Kindest regards, Robert Massey-Ellis Executive Director
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Review titled Amazing service every time
Rated 5 stars out of 5
by tracy heath - Posted on 28 February 2024
Sought medical advice today for a molecular. After completing an online consultation form , was asked to send a photo of the mole. The doctor reviewed the photo of the mole, asked to see me in person and a referral to a specialist has been sent out today. Outstanding service today and always has been since registering with this practice 20 years ago. From blood tests, asthma reviews, breast screening, perimenopause symptoms, migraines .... the team do an Outstanding job every time. There is a queue on the phone every day for an appointment but you can also complete a form online where a gp will call you back. Go to the home page of the website and you can complete an online referral form with your symptoms / query and you will be contacted by a gp/ medical team member usually on the same day. Any medical condition that has needed a follow up call from the surgery has always been completed. Highly recommended surgery and team.
Visited February 2024
Review titled Priory Medical Centre
Replied on 06 March 2024
Dear Tracy, My name is Robert Massey-Ellis & I am the Executive Director here at the surgery. Many thanks for taking the time to complete a review of your recent encounter with Priory Medical Centre. It is always pleasing to read positive reviews of how we have helped patients with their needs. Your description of how patients can obtain an appointment is very good and I encourage all patients to complete an Online Consultation (if able too) via the route you have described. This allows our team to triage all requests and signpost / book an appointment if appropriate. This really is the quickest way to receive an appointment, and as you have described today, it is often on the same day. If patients are unable to complete an Online Consultation though, they can still ring our reception team who will complete this on the patients' behalf. Thank you once again for your positive review, I will be sure to share this with the team members involved in your treatment so they are aware this positive feedback has been received. Kindest regards, Robert Massey-Ellis Executive Director
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
I had a cough and cold for over a week and then developed an ear ache in my right ear. On contacting the surgery i was told that i had to either use my nhs app or fill in an online consultation form. my nhs app only gave me access to blood forms and vacinations and the online consultation form is not for emergencys. I had to go through the route of 111 to get the GP at the practice to ring me to prescribe antibiotics and a nasal spray. Very unsatisfied with this system.
Visited December 2023
Review titled Priory Medical Centre
Replied on 11 December 2023
Dear patient, My name is Robert Massey-Ellis and I am the Executive Director at Priory Medical Centre. Many thanks for taking time to review Priory Medical Centre; my apologies though that this recent experience & review was not a positive one. Unfortunately, as this review is anonymous I cannot look into your review any further, however if you would like to contact me on managers.priorymed@nhs.net with further information, I can then review telephone call recordings & look into this further for you. Once I have reviewed the additional information further, I will then be able to reply back to you fully. Kindest regards, Robert Massey-Ellis
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Review titled Very pleasant practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
I have had occasion to ring in a couple of times recently, and this morning, I went into reception. On each occasion, I have been dealt with efficiently, courteously and with empathy. Great credit to the staff and to the training they have received. I, for one, appreciate all they do.
Visited December 2023
Review titled Priory Medical Centre
Replied on 10 July 2024
Dear Anonymous, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your recent interactions with our reception team have been efficient, courteous, and empathetic. Your kind words are a great encouragement to our staff, and we are pleased to know that their dedication and training are making a positive impact on your visits. We strive to provide the best possible care and service to all our patients, and it’s wonderful to receive such appreciative feedback. We will make sure to pass along your compliments to our team. Thank you once again for your support and for recognising the hard work of our staff. Best regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Awfull, change to another doctors if you can.
Rated 1 star out of 5
by Duncan Maclachlan - Posted on 15 December 2023
I have left ringing up my doctors for now 3 months due to the reviews of family and friends, my condition has extremely down hill I'm not gunna go into to much detail. This morning I woke up and couldn't take it any more so I rang up and was instructed to use the online consultation so that is what I did. I thought surely going into the detail I did about my symptoms and telling the how much pain I'm in someone would contact me either today or tomorrow. Neither has happened instead in have received a message from priory medical centre saying I will be contacted in 4 days by a doctor when i am working and not aloud to have my phone on me , my only free day is Friday so that's why I ring on a Friday, im sorry but this is a joke. I was with cape surgery all my life and never experienced treatment like this and the worse bit about it is they have took all human contact out of the situation, how the hell is my doctor supposed to his job through a phone. The nhs is going to shambles and I am so disappointed by this as I have used them all my life and they have helped me so much, this review has nothing to do with staff this purely aimed at the people in charge.
Visited December 2023
Review titled Priory Medical Centre
Replied on 10 July 2024
Dear Duncan, Thank you for taking the time to share your feedback. We deeply apologise if you recent experience was not up to the standards you expect from us at Priory Medical Centre. We understand how frustrating and concerning this situation must be for you, especially considering your worsening condition. Your health and well-being are our top priorities. We are committed to providing you with the care you need. Please email me directly on managers@priorymed.nhs.uk with further info on this and I will look into this further for you. Thank you again for bringing this to our attention. We hope to provide you with a better experience moving forward and are here to support you in any way we can. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled New online only access is impenetrable
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2023
I'm not critical of the staff/GPs, I understand demand management is a huge issue for them. But the only way to get an appointment since 13th November is via an online form. So, accessibility for certain groups is poor. Last two times I've tried to submit an online request, they've closed the system by 11.30am so you have to wait until following day. I've waited in the phone queue only to be cut off. It's forced me to drive to the surgery in person twice just to get answers to really simple questions like "have you re-issued my prescription as requested by the pharmacist". I've started ignoring all the recorded advice on their phoneline and just finding any route through to speak to an actual person - because they are always helpful when you do. Staff are lovely, GPs are usually very good, but this impenetrable access is forcing me to consider moving to another practice.
Visited November 2023
Review titled Priory Medical Centre
Replied on 24 November 2023
Dear patient, My name is Robert Massey-Ellis & I am the Executive Director at Priory Medical Centre. Many thanks for your feedback regarding your experience of booking an appointment at Priory Medical Centre. I apologise on behalf of the practice if your recent experience was not up to your expectations. I hope the below will help explain the new system further for you. As of 13/11/2023, we have been trialling a new appointment booking system called Total Triage. The reason for trialling this system is to allow us to better manage patient demand, and also allow us to clinically triage requests for appointments so that the patient can be signposted to the most appropriate person at the most appropriate time. This should allow us to see those patients requiring urgent clinical assistance quicker & hopefully on the day. The Total Triage system does ask patients to submit a simple Online Form, which is accessible from our website or the NHS App. Upon submitting this form, it will be sent to a Doctor to clinically triage. The Doctor then advises the receptionist when to book an appointment and with whom (it may not necessarily be the Doctor/GP dependant on the request). This has resulted in patients being seen quicker, and also obtaining an appointment in a timely manner. I understand that not all patients will be au fait with technology, or able to submit the Online Form. In these cases, patients are asked to still ring the practice, at which point, one of our reception team can take down the necessary details and submit this form on your behalf. As mentioned, this request will still goto a doctor to clinically triage and an appointment booked at the appropriate time. Throughout the trial, we are limiting the number of Online Forms that can be submitted to allow us to manage demand accordingly. This is why you may not be able to submit a form passed 1130am as unfortuantely our limit has been met. If you are unable to submit a form to do our capacity being met, then please do ring the practice to request an appointment. I understand that you are ignoring the recorded messages. I really do request you to listen to these messages as they contain important information about changes at the practice, and more importantly, our appointment system. We change these messages regularly to advise if we have appointments available to help manage patients expectations. We also advise on there to ring after 1030am if your enquiry is not appointment related. This will then free up the phone lines for those wanting an appointment. I hope the above helps explain the new process, however should you wish to discuss further, I am more than happy for you to email on managers.priorymed@nhs.net with further info so I can look into this for you. Further communications regarding this Total Triage trial will be posted to our social media pages & website in the near future. Kindest regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled First class practice - exceptionally attentive
Rated 5 stars out of 5
by Sue - Posted on 27 December 2023
We have been with Priory Medical Centre for many years now. The staff are always thorough, considerate and treatment comprehensive. We were dubious as to whether the new online consultation system would work effectively, but it's a huge improvement on the previous system re. phoning on the day, and access to a clinician has been 100% effective to date. Would highly recommend.
Visited September 2023
Review titled Priory Medical Centre
Replied on 28 December 2023
Dear Sue, Many thanks for taking the time to provide this feedback about your recent experience at Priory Medical Centre. We recently changed the appointment booking system based on patient feedback so thank you for providing further feedback and advising it has worked for you recently. We hope this new system will prevent patients having to ring at 0830 hours on the day for an appointment. We also hope that this new system will mean we can clinically triage all appointments, thus allowing more on the day availability for those who clinically need to be seen urgently. I will pass this feedback onto the relevant people, however if you have any further feedback about either the new system or the surgery in general, please do not hesitate to let us know. Many thanks once again for submitting your feedback. Regards, Robert Massey-Ellis Executive Director Priory Medical Centre