Priory Medical Centre
Priory Road, Warwick, CV34 4NAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Priory Medical Centre.
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
We have always received excellent service from this practice. All the staff do their very best to help as much as possible in these very difficult times.
Visited September 2022
Review titled Priory Medical Centre
Replied on 28 December 2022
Dear patient, Many thanks for taking the time to leave this positive review about Priory Medical Centre. I unable to pass on specific thanks to the staff members involved, however I will be sure to leave this message in our staff room for all to see. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled Great patient dialogue and relationship
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2022
Consultants reports sent on without any request from me. Doctors operate on first name terms. Referrals always done speedily.
Visited September 2022
Review titled Priory Medical Centre
Replied on 28 December 2022
Dear patient, Many thanks for taking the time to leave this positive review about Priory Medical Centre. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled Very good people
Rated 5 stars out of 5
by Keith Madderson - Posted on 05 September 2022
The reception and medical staff are always helpful and pleasant as well as being knowledgeable and easy to talk to
Visited September 2022
Review titled Priory Medical Centre
Replied on 28 December 2022
Dear Keith, Many thanks for taking the time to leave this positive review about Priory Medical Centre. I will be sure to pass your comments on to all the staff to read. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled Through explanation of test results
Rated 5 stars out of 5
by Lisa Till - Posted on 30 August 2022
Absolutely amazing, unhurried explanation of recent blood test results. What numbers mean and what is normal. Identification of what referrals need to be made based on the results and submitted whilst in the consultation room. Left the surgery after a 40 min consultation totally reassured and cared for by one of the most knowledgeable GPs i have encountered. So patient (excuse the pun), a good listener with a calming influence. Never feel hurried by him. Such an absolutely, amazing, natural asset to the NHS and the practice.
Visited August 2022
Review titled Priory Medical Centre
Replied on 28 December 2022
Dear Lisa, Many thanks for taking the time to leave this positive review about Priory Medical Centre & the experience you had regarding receiving the results of your tests. I will be sure to pass on the info to the relevant people involved. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled Great response to E consultation
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2022
Call back from GP timed as anticipated from text received following my email to medical Practice. GP gave very helpful informative advice. I was then able to proceed with a medication plan after making further arrangements as suggested.
Visited August 2022
Review titled Priory Medical Centre
Replied on 30 August 2022
Dear patient, Many thanks for your feedback regarding Priory Medical Centre. We are pleased to see you had a good experience with the e-Consult option available to patients. e-Consult is setup to allow patients to request non urgent appointments or admin related follow ups; for example sick note requests, medication issues etc. This does save clinician time for patients who require more immediate care, however our clinicians will always follow up the e-Consults in the appropriate time. We look forward to hearing from you in the future if you require similar support & assistance. Regards, Robert Massey-Ellis (Executive Director)
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Review titled Great Practice
Rated 5 stars out of 5
by Margaret Lawson - Posted on 07 September 2022
I feel so fortunate at the age of 82 to receive such wonderful attention and treatment from the doctors and nurses at our fabulous new modern practice. The doctor who treated me today on a skin problem has obviously trained in this area of medicine to be so efficient. My thanks go out to these hard working men and women who devote such long hours looking after us all. Once again “thank you”
Visited August 2022
Review titled Priory Medical Centre
Replied on 28 December 2022
Dear Margaret, Many thanks for taking the time to leave this positive review about Priory Medical Centre. I will be sure to pass on the info to the relevant people involved. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled Great practise
Rated 5 stars out of 5
by ALAN TWIGG - Posted on 29 August 2022
Initially, using the NHS app to book a GP appointment was confusing as only blood test appointments were shown, when I checked the next day I was able to book a telephone call with a GP, at a time which was very convenient. The call was on-time and I was able to visit the surgery within 2hrs. Reception booked me in and I was told where to wait for the doctor. Appointment with the doctor was very thorough and also involved looking at my current health and also to rectify any missing information. I made further appointments with Reception and left after 20 mins. I'd say that this was a very positive experience, many thanks to all.
Visited August 2022
Review titled Priory Medical Centre
Replied on 30 August 2022
Dear Mr Twigg, Many thanks for taking the time to provide feedback, it is greatly appreciated. It is pleasing to read that you were able to book an appointment via the NHS App and that the Dr called at the appointment time. It is also pleasing to hear that you felt the Doctor took their time in the consultation also. I will be sure to pass on the compliments to those people involved in your recent contact with us. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled increasingly difficult to make contact
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2022
Contacting the practice has become a Kafka-esque pursuit of the unattainable. The first stage is to listen yet again to a long message about not being abusive to the staff. Its effect is to put one on edge before eventually, having listened to several ill-described options, being put through to a person. If you're lucky. Some of the options just lead to being told to 'submit an e-consult form' and the line going dead. Suggesting to patients, many of whom are elderly, that they should use email is clearly discriminatory; and many others will not, because of the risk to data confidentiality, use such means for medical matters. When last I phoned seeking an appointment, it took eleven minutes to get to the stage where the receptionist acceded to my request – but only to the extent of saying that she would arrange for a doctor to phone me back at a later unspecified time. When that call came, the doctor, within seconds, said that I must visit the practice. I did, later that day. Which was just why I had phoned an hour before. Why cannot the practice accept that patients are themselves able to reach this conclusion, thus deterring all but the most persistent from getting either. The system as it is operating is not only discriminatory, but has become an obstruction to proper health care. It is utterly producer-oriented, and takes little account of users' needs. It urgently requires change, involving users in the design of processes which meet their needs as well as minimising unnecessary work. The last straw is that one can only leave feedback by providing an email address – back round the loop. I am providing an email address, but for this single purpose, and I expressly withhold permission for it being retained by the practice for any other puprose.
Visited August 2022
Review titled Priory Medical Centre
Replied on 23 September 2022
Dear Patient, Many thanks for providing the feedback re our practice, I am sorry that you have felt the need to complete a negative review. My name is Robert Massey-Ellis and I am the Executive Director at Priory Medical Centre. To look into your concerns, I would like to discuss this further with you. To enable me to do this, can I please ask you to email me on managers.priorymed@nhs.net? Unfortuantely the email address you have provided for the purpose of this complaint does not get passed onto us. Many thanks. Kindest regards, Robert Massey-Ellis