Priory Surgery
24-26 Priory Avenue, High Wycombe, Buckinghamshire, HP13 6SHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Priory Surgery.
Reviews
-
Review titled Extremely unhelpful
Rated 1 star out of 5
by Karen Keiderling - Posted on 29 January 2024
Only wanted a urine sample tested as unable to get an appointment before my trip to India. So asked if I could leave it only to be told I need to call at 8am the following day !!
Visited January 2024
Priory Surgery has not yet replied.
-
Review titled Awful and acting against legislation!
Rated 1 star out of 5
by Cristina Hora - Posted on 05 November 2023
My son (under 5) was very ill with fever for over 5 days (at that point, but it continued), barking cough and very frail. I tried calling them but no one answered the phone for over 40 minutes I have been ‘caller number 1’ for 40 minutes, so gave up. I called 111 and they told me they’ve sent in a referral to my Gp so they must see me. Next day I call early in the morning, managed to get through only to be told they only offer on the day appointments and they have none! It is now against the law to do this! Uk legislation says an appointment must be given to patients same day if urgent (which it was!) or an appointment in the next 2 weeks should be offered! ‘This will mean that when patients contact their practice online or over the phone they will know on the day they make contact how their query will be managed, rather than being told to call back later. If their need is urgent, they will be assessed and given appointments on the same day. If it is not urgent, appointments should be offered within 2 weeks, or patients will be referred to Nhs 111 or a local pharmacy’. This practice should be investigated to see why they are acting against legislation! Absolutely zero compassion towards sick people (or little people!). Since Covid I was unable to see a Gp!
Visited November 2023
Priory Surgery has not yet replied.
-
Review titled Awful awful GP
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
I have been trying to book an appointment for the last 3 months it is unacceptable . I have been constantly calling yet they never gave any appointments? And then after I am met with disrespect and attitude from the reception team. Every time I call the phone hangs up and says busy. If the call actually manages to go through then I am in a queue of around 10 people , any time I have had an issue I have to go to minor injuries because of how useless this gp is. The doctors on the other hand are amazing however the reception team is awful and definitely needs changing. I would suggest hiring more receptionists, at the end of the day your a medical practice so you shouldn’t be putting your patients through such a hassle simply trying to book an appointment.
Visited November 2023
Priory Surgery has not yet replied.
-
Review titled worst experience
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I went there a few times and I found that the GP was closed because all of them went to have lunch at the same time. When calling them you will find hard to discuss with your doctor, or to schedule a blood test, or even to get the results you have to call early in the morning otherwise they are not telling you the results. No online bookings, no online contact. Only phone and is very hard to sort something because they will alsways find a reason to tell you to call another time.
Visited June 2023
Priory Surgery has not yet replied.
-
Review titled Delays delays
Rated 1 star out of 5
by Neil - Posted on 03 June 2023
We've been with this practice for 30 years but since the pandemic the service has been awful. Yesterday I was told that although they have my x-ray results it will be 19 days before a doctor can phone me with the results! Let's hope it's not too urgent. Please don't register with this practice.
Visited June 2023
Priory Surgery has not yet replied.
-
Review titled getting an appointment
Rated 2 stars out of 5
by paul ronald SZEFER - Posted on 05 June 2023
had a problem with leg while on holiday and visited the walk in clinic at local holiday place and after was told to contact my GP been trying for over 2 hours no response this is happening a lot how am i supposed to see a doctor if dont answer the phone
Visited May 2023
Priory Surgery has not yet replied.
-
Review titled Unhelpful, rude and condescending staff
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
I have been having issues for 3 years regarding woman issues. I have watched it myself and begged for help which I was ignored. I also suffer from another condition that needs a referral and they refuse to do it for me. I rang up reception this week asking for a refferal to go private and was told I need to speak to a doctor and ring up in the morning with the emergency list. I explained the doctors have my notes so should be able to write it without me taking an appointment. Today 200calls in regarding my woman issue which was never resolved and a referral letter I was treated with so much disrespect. I was sent for bloods after I was told what I was experiencing was due to something bloods can only tell. When I then went on about my referral letter I was spoke down to by the GP was told I could not afford it, told the price, told I'm practically do not understand even though it is not their place to put their opinion on it. I then stated I have insurance and was told to call back to clarify it with the insurance. What a waste of time and resources getting diagnosed through a telephone is the new norm and refusal of letters to go private becuase of bias due to my age and gender.
Visited May 2023
Priory Surgery has not yet replied.
-
Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
Trying to get am appointment is almost impossible. I ring wait for ever and get told by ride staff on the phone ring tomorrow no appointment. Why do we pay national insurance and tax to get this type of treatment. Its wrong on all levels, something need to be done about this. Worst service ever.
Visited April 2023
Priory Surgery has not yet replied.
-
Review titled Disappointing service
Rated 2 stars out of 5
by Jane Wright - Posted on 19 April 2023
We have been with this practice for nearly 40 years and overall, the service from the GP’s and Practice Nurses has been good. However, in recent years the organisation of the appointment system has become cumbersome and very frustrating as is reflected in most of the reviews on this NHS site. We have had a few issues with this system of ringing up on the day at 8am over recent years, particularly when wanting a routine, non-urgent appointment. I rang today to get a repeat, routine prescription that had been put in as ‘acute’ rather than repeat. I asked the receptionist to ask the GP to put it in the system as a repeat prescription. I was told that I would have to speak to the GP in order to do this, which is fine, happy to do that, but when I asked for this to be organised, I was told I had to ring up at 8am to get the call back. This is ridiculous. I fail to see why non-urgent appointments cannot be made without ringing up at 8am in the morning. If everyone is ringing at 8am, there is inevitably going to be problems with a system that only allows a set number of call backs, if you cannot get a slot, then you have to ring back the next day and so on. This means that patients who are in urgent need of a consultation because they are ill may miss out on a call back because non-urgent cases have taken some slots. If the practice wants to improve its rating, it really needs to address these problems. Online booking of appointments would help.
Visited April 2023
Priory Surgery has not yet replied.
-
Review titled Appointment and prescription
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
The worst service ever trying to get through on the phone is a joke. To get a repeat prescription is the sane s joke the receptionists are rude and don't do their job properly. Am absolute joke.
Visited April 2023
Priory Surgery has not yet replied.