Priory Surgery
24-26 Priory Avenue, High Wycombe, Buckinghamshire, HP13 6SHContact details and opening times
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Reviews
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Review titled Fantastic flu & covid vaccination service
Rated 5 stars out of 5
by Caroline - Posted on 05 October 2024
I get an NHS flu vaccine annually and now also get a covid jab. The practice texted me to offer an appointment, I was able to book online for a Saturday appointment and on the day was in and out in under 5 minutes. Huge thanks to the practice team for such an efficient and well organised service.
Visited October 2024
Priory Surgery has not yet replied.
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Review titled Great doctors - dreadful receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2024
The doctors at this surgery are just wonderful - kind, proper listeners, and very thorough. However, the newer members of the reception team are dreadful - rude, unsympathetic and unhelpful. I asked for a simple amendment to a pain medication prescription and they told me I had to go to the Urgent Treatment Centre and could not speak to the pharmacist. You're made to feel like you're a nuisance just for calling. They are in a demanding job - but so are many people - and it's astonishing that they cannot manage basic kindness and courtesy. Perhaps working from the assumption that the people they are speaking to are already suffering, would be a good start. If these qualities don't come easily to them they are in the wrong role. No-one is expecting them to wave a magic wand - we would just appreciate some basic sympathy and good manners.
Visited October 2024
Priory Surgery has not yet replied.
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Review titled Dismal Service
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Over the last year had many issues, but surgery was not accessible. Reception staff are being used as triage. They are not trained and have an appalling attitude, are rude, ignorant and disrespectful. You wait from 'you are in a Q of over 30' until you get through to them. Having been told by two consultants that I needed 1to1 appointment - no joy with surgery. Rang 111 on 19th Sept - got great help and response. Told by their doctor that surgery would make an in person appointment for 20th. Rang surgery on 20th and reception had no knowledge of any 111 contact. That was Friday. Today is Wednesday. What a shocking response from a surgery. They are abysmal.
Visited September 2024
Priory Surgery has not yet replied.
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Review titled Not helpful at all
Rated 2 stars out of 5
by Anonymous - Posted on 17 September 2024
I’ve called the last 2 mornings at 8am was caller number 30 get to caller no.1 someone answered the phone and put it down this has happened both mornings finally someone answers and they have no appointment and tell me they can help I never call the doctors for anything and still when I do they don’t help Will definitely be changing doctors as my experience with the priory has not been good at all
Visited September 2024
Priory Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
The staff front-end reception are kind and helpful. I was promised a phone call the next day and I received it. I do believe that there is only so much the staff can do in a day.
Visited July 2024
Priory Surgery has not yet replied.
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 30 May 2024
The doctor was kind, friendly and efficient. ( It was a face to face appointment) She also called back later to check a detail. I think the new phone system is much better because the call is taken into the queue straight away.
Visited April 2024
Priory Surgery has not yet replied.
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Review titled Great New Automated Call Back System
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Seeking to request a call back from a medical professional, my call went quickly to automated message, giving me my place in the queue and saying my place in the queue would be held and I could ring off and would get a call. Just a few minutes later I was called and I explained the nature of my condition.
Visited April 2024
Priory Surgery has not yet replied.
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Review titled Superb from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
My appointment was great today, started from 16th in the queue which quickly went down quickly. Was seen on time and the Doctor was very kind. Prescription sent to the Pharmacy. Happy days. I know you get a bad wrap sometimes, so thank you from me
Visited March 2024
Priory Surgery has not yet replied.
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Review titled How do you ever get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
My parents registered at this practice in the 1950, I myself have been registered here since birth 60 years ago. This used to be an outstanding practice but not now. It’s impossible to get an appointment as a family we very rarely call the GP but my husband has had a cough for 4 weeks and the national tv ad says he needs to see a GP he called today and the recorded message said the surgery had reached it capacity at 8.20am. The surgery does not offer advanced appointments so it’s a case of taking time off from work to call, then to be told to call back again tomorrow so more time off work. I know for a fact that other surgeries off a better service. I feel extremely said to say that what was once a caring family practice has become a shambles. My advice to anyone thinking of registering here not to bother. I wonder how the elderly and vulnerable ever get manage to navigate the system which is frankly crackers.
Visited February 2024
Priory Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
I have been unable to book a doctors appointment for a considerable time and I cannot get through on the phone. They have a one hour spot from 8.30am until 9.30am for appointments for two surgeries. When I eventually get an answer the automated response tells me that all appointments have been allocated. I had been coughing continuously for two months. I eventually phone the emergency number to be told I was not urgent. I called at the surgery and was given a phone appointment in a month. I required a blood test every six months. I have not had one since the start of covid.
Visited February 2024
Priory Surgery has not yet replied.