Putneymead Group Medical Practice
266 Upper Richmond Road, London, Greater London, SW15 6TQContact details and opening times
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Reviews
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
After waiting 10 minutes to get through on the phone I asked for an appointment with the prescription doctor and was asked what the problem was. I told her that they keep sending my prescription to the wrong place, the receptionist said she would sort the problem out and text me within an hour . I have been waiting all day for her reply.This happens all the time they just want to get you off the phone
Visited March 2023
Review titled Putneymead Group Medical Practice
Replied on 23 June 2023
Thank you for sharing your experience of contacting the practice when you were attempting to resolve prescription query. We try to empower our reception staff to take on certain administrational duties to make things quicker and easier for our patients to get their query resolved, such as the one you raised. However, the service has to be reliable and I want to apologise for that not being the case on this occasion. We have discussed this with all our reception team to make sure such experiences does not happen again. I hope you have had you issue of your prescription going to the wrong pharmacy resolved now. If that is not the case please contact the practice and request to speak with the Patient Liaison Manager to get resolved immediately