Queensbridge Group Practice
24 Holly Street, Hackney, London, Greater London, E8 3XPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
The lady on reception today provided fantastic service, friendliness, efficiency and help when my mother was in need of an urgent appointment today. She was amazing, super friendly, understanding and also realised the level of urgency of a situation which has transpired while manning the front desk and also the phone. The Dr who saw my mother soon after was absolutely fantastic. Super friendly, patient, caring and extremely thorough. Thank you so much :-)
Visited November 2024
Queensbridge Group Practice has not yet replied.
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Review titled Awful, rude, unprofessional reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2024
Had such a terrible experience with the reception staff. Mainly a woman with glasses (not the one with the long hair braids). Absolutely occupied with everything else and except the patients that come into the clinic. More interested in looking at the computer when she’s not on the phone, telling you to see her colleague, who is in the middle of a call. Patients wait in front of them like fools, redirecting you to check in the machine, even if you’re not checking in. More consideration should be given to people who can’t use or don’t want to use technology. After my appointment I needed some sample pots. And this woman starring at her computer wouldn’t assist me and told me to see her colleague who was on the phone. Stood there for a long time being ignored. I never got any help from the colleague and the initial rude woman started talking to another patient who arrived after me. Then she addressed me again asking what I need, in a very nasty tone. I said I needed some pots and she started raising her voice asking what pots for what? I find this violates the privacy of patients if everyone needs to hear what you need. Then she ordered me to come to her side when she’s the one that earlier told me to go to the other side. She continued raising her voice asking which pots. Overall very disrespectful and unprofessional woman. No need to shout at any patients. Really ruins the experience. The doctor’s consultation went very well, and it’s a shame the practice hires these receptionists, as they do not match the professionalism of the doctor.
Visited November 2024
Queensbridge Group Practice has not yet replied.
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Review titled Great receptionist
Rated 5 stars out of 5
by Jane Orton - Posted on 18 October 2024
The woman who answered the phone was extremely helpful & patient today when she took my details on the phone, she gave me plenty of time to explain my issues and gave me clear feedback about the expected outcome
Visited October 2024
Queensbridge Group Practice has not yet replied.
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
I called to Queensbridge Practice for the Medical Document. The staff on the phone was very polite and friendly. I hope they help me in this situation.
Visited August 2024
Queensbridge Group Practice has not yet replied.
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Review titled Prompt and efficient
Rated 5 stars out of 5
by Laura - Posted on 28 August 2024
I have had nothing but help, and assistance when I've need this. With my health and or forms, letter, and understanding. I get my issues dealt with and staff are professional. One doctor in mind was so so helpful, and helped me with my forms, letter and help. Thanks very much. X Much appreciated.
Visited July 2024
Queensbridge Group Practice has not yet replied.
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Review titled The best practise ever
Rated 5 stars out of 5
by Jenny - Posted on 30 July 2024
I am so impressed and touched by the kindness and attention given by this practise. The reception team are so lovely, funny and thoughtful and often cheer me up. I am very grateful for the brilliant service they provide and thank the doctors and the wonderful team for the brilliant work they do in such difficult circumstances
Visited July 2024
Queensbridge Group Practice has not yet replied.
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Review titled Brilliant practice!
Rated 5 stars out of 5
by JaneH - Posted on 26 June 2024
Queensbridge practice continues to be brilliant. Reception staff are friendly, kind and efficient. Today the phone was answered really quickly and the receptionist was able to give me swift and helpful information - thank you! The doctors - and nurses - are also very kind, understanding and efficient. They give amazing service, often calling out of office hours to give test results and advice. I am very happy with all aspects of the service. Thank you!!
Visited June 2024
Queensbridge Group Practice has not yet replied.
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Review titled Supportive & accomodating
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
When I’m facing mental health issues.The Gp who treated me provided a non judgmental and compassionate support. I felt his genuinely care and has followed up and check on me. Due to his swift action I was referred and seen by crisis team. Excellent service
Visited June 2024
Queensbridge Group Practice has not yet replied.
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Review titled Quick response time
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
Reception staff replied promptly by telephone to an online consultation form I had completed. Rearranging appointments for my daughter was done efficiently and politely.
Visited December 2023
Queensbridge Group Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Cordelia - Posted on 25 October 2023
Always wonderful help and support from Queensbridge GP! I have come to this practice for many years and they reply promptly and listen to you during the appointments. Great team.
Visited October 2023
Queensbridge Group Practice has not yet replied.