Railway Medical Group
Gatacre Street, Blyth, Northumberland, NE24 1HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2024
Fabulous practice. Simple to book in on arrival. Seen on time. Really nice pleasant practitioner who was extremely knowledgeable and willing to listen and advise accordingly. Thank you.
Visited August 2024
Review titled Railway Medical Group
Replied on 03 September 2024
Dear patient Many thanks for taking the time to submit this very kind review. I am delighted that you have had a good experience of efficient and high quality care which we can only deliver due to the skills, diligence, compassion and hard work of the whole team of whom I am very proud. Thank you. Dr A van den Bos. GP partner at Railway Medical Group
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Review titled Improved appointment service
Rated 4 stars out of 5
by Walter - Posted on 22 August 2024
It has taken a while to improve the system of booking an appointment with a doctor. I was impressed with the new call back system, and I managed to get an appointment for the same day. Unfortunately, the NHS app doesn't allow me access to order repeat prescriptions, make an appointment online or to review my medical records. The receptionist was really helpful in trying to sort this problem out. Hope she is successful. I have high hopes.
Visited August 2024
Review titled Railway Medical Group
Replied on 03 September 2024
Thank you Walter for taking the time to write a review. This is much appreciated. Patients certainly should be able to access their medical record, order repeat prescriptions online and book appointments online using the NHS app so if other patients experience similar difficulties please don't just give up but speak to our reception team who hopefully will be able to help. Regards, Dr A van den Bos. GP Partner
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Review titled Brilliant GP and practice.
Rated 5 stars out of 5
by BL - Posted on 15 August 2024
Reception staff lovely, can only book appointments from 8am which they probably have to listen to people continuously complain about yet can not do anything about and remain very patient and do their best. If you do ring at 8am on dot you will be guaranteed to receive care. My GP is absolutely brilliant I always wish to see her and it’s the receptionists who make this possible. If I have a query about my health they will always try their best to look on the system and help me out. Overall I am very grateful for my GP Dr PA, she always listens to my concerns and carries out very thorough investigation which is very reassuring. Blyth are incredibly lucky to have the GPs that we have. Thank you Dr PA for being such a lovely doctor, definitely the best! Also the receptionists I’ve spoken to for being so patient and helpful.
Visited August 2024
Review titled Railway Medical Group
Replied on 03 September 2024
Dear patient Thank you for your review and your very kind words about Dr Atkinson which I have passed on to her. I am pleased that you have found accessing the GP and accessing continuity of care to be manageable as lots of our patients really struggle with this. For patients who cannot make themselves free at 8am to obtain a conventional appointment we have options to submit e-consults for non-urgent problems or to go on our triage list for urgent medical need. Regards, Dr A van den Bos. GP Partner at Railway Medical Group
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Review titled First-class customer care
Rated 5 stars out of 5
by Jen Brown - Posted on 08 August 2024
Thank you to each and every member of staff. I have recently had two health problems. The quality of care from everyone was second to none. From Blood tests to Hospital test all have been delivered with exceptional speed, All results have been prompt and explained to me. If I had gone privately I could not have expected or received better treatment. From the bottom of my heart thank you to all.
Visited July 2024
Review titled Railway Medical Group
Replied on 10 August 2024
Dear Jen Thank you kindly for posting this heartwarming review. I am really pleased that in your case everything came together so well and your concerns could be dealt with quickly and competently. Regards, Dr A van den Bos. GP Partner
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Review titled Efficient Practice
Rated 5 stars out of 5
by GWH - Posted on 04 July 2024
Appointment with GP was exactly on time. The GP carried out a thorough diagnosis and arranged further tests & medicines swiftly.
Visited July 2024
Review titled Railway Medical Group
Replied on 05 August 2024
Dear patient. I am delighted that your experience with our service has been good. Thank you for taking the time and trouble to leave a review. This is much appreciated. Kind regards, Dr A van den Bos. GP Partner
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Review titled Good Experience
Rated 4 stars out of 5
by Catherine - Posted on 19 July 2024
Nurse was very efficient and friendly. Listened and took action on my concerns. Waiting time was minimal.
Visited July 2024
Review titled Railway Medical Group
Replied on 05 August 2024
Dear Catherine. Thank you for posting a review about your positive experience at the surgery. Our nurses work extremely hard ensuring patients with chronic diseases can access regular reviews of their condition and receive compassionate and quality care. They also do contraceptive care, HRT reviews, immunisations and so much more. We would be not be able to function without them. Thank you again. Dr A van den Bos. GP Partner
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Review titled Amazing support
Rated 5 stars out of 5
by Jane Iveson - Posted on 21 July 2024
My son and I have been struggling with many health issues. Like many struggling with appointments and other aspects I spoke with fear to the reception staff and each one had amazing empathy and compassion, due to their ability to communication and understanding we have speedily started treatment which has had a significant and positive impact on our lives and belief there is a better future for us both. I can’t thank the reception staff enough, two staff with the names beginning with A and one particular with E have been a god send ! I’m sure they know who they are. Thank you, your actions are amazing and your efficiency has given us the support from the Gp’s. You are all amazing in the practice and I would highly recommend anyone to the surgery. Eternally greatful to the reception team and GP’s.
Visited July 2024
Review titled Railway Medical Group
Replied on 05 August 2024
Dear Jane. Thank you very much for your AMAZING review. Congratulations to our AMAZING reception team. I will make sure your feedback is shared with the team. I hope you and your son continue to be able to face your health challenges with our ongoing care and support. Regards, Dr A van den Bos. GP Partner
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Review titled Same day appointment
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
The on call Paramedic to see me after work and checked my lump out in my rib cage and put me at ease and discussed potential how I had damaged my ribs and the best way to help get better, we also discussed stress and what I’ve been through this year and she offered the NHS Help lines, I would like to say there was no rushing or trying to get me out the door, very nice bed side manner 👍
Visited June 2024
Review titled Railway Medical Group
Replied on 30 June 2024
Dear patient, Thank you so much for taking the time to leave such positive feedback. I am really pleased that you received prompt and holistic quality care from Railway Medical Group. Dr A van den Bos, GP partner
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Review titled Professional and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Recently attended for a sensitive issue. The staff were friendly and welcoming and conducted themselves professionally. Was very happy to be in and order quickly and was able to get in ahead of my appointment time.
Visited June 2024
Review titled Railway Medical Group
Replied on 30 June 2024
Dear patient Thank you so much for leaving your very kind feedback. I am pleased that we were able to deal with your concern quickly and professionally. Kind regards, Dr A van den Bos, GP Partner
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Review titled Rude receptionist
Rated 1 star out of 5
by Gill - Posted on 17 July 2024
Called to find out why someone had changed my address without my knowledge as I had not moved house. The receptionist was so very rude and condensing and argumentative. I had to put a formal complaint in for her behaviour. I am in the process to move to a different doctors
Visited May 2024
Review titled Railway Medical Group
Replied on 05 August 2024
Dear Gill. I am extremely sorry about your experience with our receptionist. We would want all our staff to be polite and respectful whenever they are dealing with patients. I am pleased you have taken the time to put in a formal complaint which will allow us to address your concerns and take any appropriate action. We will be sorry to lose you as a patient. I hope things go better with your new GP service. Regards, Dr A van den Bos. GP Partner