Railway Medical Group
Gatacre Street, Blyth, Northumberland, NE24 1HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Top class service
Rated 5 stars out of 5
by David Cobbledick - Posted on 11 October 2024
DrWilkinson was quick to respond to my issue and wasted no time in referring me to a stroke consultant where it was determined that I had a stroke. Fantastic service and faultless diagnosis. Could not ask for better medical attention.
Visited October 2024
Railway Medical Group has not yet replied.
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Review titled Fast service
Rated 5 stars out of 5
by Clare - Posted on 02 October 2024
Got through on the phone by 08.03, very nice receptionist that got me a face to face appointment for 08.45. GP that I saw was very understanding and explained the tests that he wanted to undertake. Felt listened too. Referred for x-ray which I went to have straight away and completed by 11am that morning. Great service. Thank you!
Visited October 2024
Review titled Railway Medical Group
Replied on 06 October 2024
Dear Clare Thank you kindly for your positive review. Got through on the phone. Got an appointment. Got concerns dealt with. Fantastic! Not all our patients find us this easy to access but undoubtedly we have come a long way over the last few months towards being able to meet demand for our services. No complacency though as we head once more into the winter season with all its pressures on primary care and across the NHS. Regards, Dr A van den Bos. GP Partner
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Review titled Amazing doctor
Rated 5 stars out of 5
by Kevin smiles - Posted on 20 September 2024
When attending the doctors with such a hard subject to talk about the doctor being kind patience and going through every detail makes all the difference we were so thankful
Visited September 2024
Review titled Railway Medical Group
Replied on 06 October 2024
Dear Mr Smiles Many thanks for leaving this review. I am very pleased that you had a good experience with us and that the clinician you saw was thorough, patient and caring. Patients should have an expectation that the care they receive will be of high quality. This is something we work hard to achieve and maintain. Regards. Dr A van den Bos. GP partner
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Review titled Superb
Rated 5 stars out of 5
by Dryden Henderson - Posted on 08 October 2024
Very responsive very caring and efficient and totally understand my condition so my wife and I have every confidence
Visited September 2024
Review titled Railway Medical Group
Replied on 08 October 2024
Dear Mr Henderson Many thanks for taking the time to write a review about Railway Medical Group. It is good to receive positive feedback about our service. It really helps to boost staff morale and to build confidence for our patients that they should expect a service where they are treated efficiently, with caring and understanding. Regards, Dr A van den Bos. GP Partner
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Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2024
Fabulous practice. Simple to book in on arrival. Seen on time. Really nice pleasant practitioner who was extremely knowledgeable and willing to listen and advise accordingly. Thank you.
Visited August 2024
Review titled Railway Medical Group
Replied on 03 September 2024
Dear patient Many thanks for taking the time to submit this very kind review. I am delighted that you have had a good experience of efficient and high quality care which we can only deliver due to the skills, diligence, compassion and hard work of the whole team of whom I am very proud. Thank you. Dr A van den Bos. GP partner at Railway Medical Group
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Review titled Improved appointment service
Rated 4 stars out of 5
by Walter - Posted on 22 August 2024
It has taken a while to improve the system of booking an appointment with a doctor. I was impressed with the new call back system, and I managed to get an appointment for the same day. Unfortunately, the NHS app doesn't allow me access to order repeat prescriptions, make an appointment online or to review my medical records. The receptionist was really helpful in trying to sort this problem out. Hope she is successful. I have high hopes.
Visited August 2024
Review titled Railway Medical Group
Replied on 03 September 2024
Thank you Walter for taking the time to write a review. This is much appreciated. Patients certainly should be able to access their medical record, order repeat prescriptions online and book appointments online using the NHS app so if other patients experience similar difficulties please don't just give up but speak to our reception team who hopefully will be able to help. Regards, Dr A van den Bos. GP Partner
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Review titled Brilliant GP and practice.
Rated 5 stars out of 5
by BL - Posted on 15 August 2024
Reception staff lovely, can only book appointments from 8am which they probably have to listen to people continuously complain about yet can not do anything about and remain very patient and do their best. If you do ring at 8am on dot you will be guaranteed to receive care. My GP is absolutely brilliant I always wish to see her and it’s the receptionists who make this possible. If I have a query about my health they will always try their best to look on the system and help me out. Overall I am very grateful for my GP Dr PA, she always listens to my concerns and carries out very thorough investigation which is very reassuring. Blyth are incredibly lucky to have the GPs that we have. Thank you Dr PA for being such a lovely doctor, definitely the best! Also the receptionists I’ve spoken to for being so patient and helpful.
Visited August 2024
Review titled Railway Medical Group
Replied on 03 September 2024
Dear patient Thank you for your review and your very kind words about Dr Atkinson which I have passed on to her. I am pleased that you have found accessing the GP and accessing continuity of care to be manageable as lots of our patients really struggle with this. For patients who cannot make themselves free at 8am to obtain a conventional appointment we have options to submit e-consults for non-urgent problems or to go on our triage list for urgent medical need. Regards, Dr A van den Bos. GP Partner at Railway Medical Group
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Review titled First-class customer care
Rated 5 stars out of 5
by Jen Brown - Posted on 08 August 2024
Thank you to each and every member of staff. I have recently had two health problems. The quality of care from everyone was second to none. From Blood tests to Hospital test all have been delivered with exceptional speed, All results have been prompt and explained to me. If I had gone privately I could not have expected or received better treatment. From the bottom of my heart thank you to all.
Visited July 2024
Review titled Railway Medical Group
Replied on 10 August 2024
Dear Jen Thank you kindly for posting this heartwarming review. I am really pleased that in your case everything came together so well and your concerns could be dealt with quickly and competently. Regards, Dr A van den Bos. GP Partner
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Review titled Efficient Practice
Rated 5 stars out of 5
by GWH - Posted on 04 July 2024
Appointment with GP was exactly on time. The GP carried out a thorough diagnosis and arranged further tests & medicines swiftly.
Visited July 2024
Review titled Railway Medical Group
Replied on 05 August 2024
Dear patient. I am delighted that your experience with our service has been good. Thank you for taking the time and trouble to leave a review. This is much appreciated. Kind regards, Dr A van den Bos. GP Partner
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Review titled Good Experience
Rated 4 stars out of 5
by Catherine - Posted on 19 July 2024
Nurse was very efficient and friendly. Listened and took action on my concerns. Waiting time was minimal.
Visited July 2024
Review titled Railway Medical Group
Replied on 05 August 2024
Dear Catherine. Thank you for posting a review about your positive experience at the surgery. Our nurses work extremely hard ensuring patients with chronic diseases can access regular reviews of their condition and receive compassionate and quality care. They also do contraceptive care, HRT reviews, immunisations and so much more. We would be not be able to function without them. Thank you again. Dr A van den Bos. GP Partner