Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful place
Rated 1 star out of 5
by karen smith - Posted on 08 October 2024
My son who is autistic needed urgent meds today. I have rung this practice four times now. His social worker sent an urgent email telling them he needs an urgent appointment today. I have ring and told them that i also work for the Nhs at Darent Valley as a receptionist and my days off are min and tues can u have the appointment t today tues. What do they do book it for Thurs ! when i’m working. I have to go with my son. The reception staff are extremely rude and have no caring attitude at all. My son’s social worker coined believe the attitude of the staff! I am a receptionist in the radiology at Darent Valley if i treated patients the way Reach health care do i would be sacked! I can’t believe their awful attitude towards patients!
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled Quick response
Rated 5 stars out of 5
by Brian - Posted on 08 October 2024
Did an anima application for an appointment 08.01 today. Face to face appointment 10.40. Referral to hospital specialist confirmed 12.04. Amazing. Thank you
Visited October 2024
Review titled Reach Healthcare
Replied on 05 December 2024
Dear Brian, Thank you for taking the time to leave feedback for the practice. We are pleased to hear you received the help you required from us and found using Anima a smooth process. Your comments will be passed to the team. Many thanks, Reach Healthcare Management Team
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Review titled It will do
by Sharon Latham - Posted on 19 October 2024
My experience was good made better by a lovley volunteer who could see that i was in great difficulty with my walker 1 i could hardly walk as ive spent months in bed with my excruciating headaches that he could see he pushed me to the front so i could be done next i had i jab and went home
Visited October 2024
Review titled Reach Healthcare
Replied on 17 December 2024
Dear Sharon, Thank you for sharing your experience with us. I’m so pleased to hear that your visit was made easier by the kindness and support of one of our volunteers. It’s wonderful to know they were able to assist you during what must have been a challenging time. I hope the care you received, including your jab, brings some relief and helps in your recovery. Your feedback will be passed on to the team, and especially to the volunteer, who will be delighted to hear that their efforts made such a positive difference. If there’s anything else we can do to support you, please don’t hesitate to get in touch. Kind regards, Reach Healthcare Management Team
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Review titled Avoid!!
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2024
I am writing to express my dissatisfaction with the practice's management and service. My mother and I encountered significant difficulties in securing an appointment for several weeks. I called, I attended the reception and I was online at 8 am trying to fill online form. I am dyslexic but the practice doesn't care and have never helped me. I have struggled to get a review of something simple as a knee pain. Despite my efforts, my concerns remained unresolved. It appears that the practice prioritizes referrals to 111 rather than providing direct medical care. While the flu jab service is commendable, it does not compensate for the overall shortcomings. I find it concerning that the practice continues to operate and accept new patients despite its evident deficiencies. I strongly recommend that individuals seeking reliable medical care consider registering with an alternative practice..
Visited October 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear patient, Thank you for your feedback, and I’m very sorry to hear about the difficulties you’ve faced in securing an appointment and the lack of support for your needs. We strive to provide accessible care for all patients, so it’s disappointing to know we’ve fallen short. We understand how frustrating it is to wait for help with concerns like knee pain, and your comments about our appointment system and referrals will be reviewed to improve our service. If you’d like to discuss this further, please contact us directly at kmicb.feedback.reachhealthcare@nhs.net. Many thanks, Reach Healthcare Management Team
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Review titled Well organised
Rated 5 stars out of 5
by Jim Kitney - Posted on 08 October 2024
Obviously a busy session but was well managed with no hold ups at all. Nothing else to add but the review needs more words.
Visited October 2024
Review titled Reach Healthcare
Replied on 17 December 2024
Dear Jim, Thank you for your feedback. We’re pleased to hear that, despite the busy session, everything was well-managed and ran smoothly without any delays. It’s wonderful to know that you had a positive experience, and we appreciate you taking the time to share it. Your feedback will be shared with the team to ensure we continue delivering efficient and effective services. Thank you again for your kind words. Kind regards, Reach Healthcare Management Team
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Review titled Making huge strides
Rated 5 stars out of 5
by Marion Rodgers - Posted on 27 October 2024
Thanking staff for swift response after making an Anima request. Blood test information arrived very quickly and the results posted soon after.
Visited October 2024
Review titled Reach Healthcare
Replied on 17 December 2024
Dear Marion, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team responded swiftly to your Anima request and that your blood test information and results were delivered so promptly. We will ensure your kind feedback is shared with the staff involved, as it is always encouraging to hear when our efforts make a difference to our patients. Many thanks, Reach Healthcare Management Team
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Review titled awful practice can never get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2024
to whom this may concern. I have tried every day this week to complete an anima at between 8.02 to 8.05 to be told that you are full to capacity and that there are no appointments available. I have called every day since Monday and held on the line to either be cut off or told that there are no appointments and they can't help me. I have been feeling unwell for nearly a week now and I am unsteady on my feet, I thought it was my blood pressure as it's high but I am starting to wonder if it is another issue. All I want to do is see a doctor and be assessed. There seems to be a catalogue of excuses why I can't see a GP from them being busy and oversubscribed to doctors calling in sick. This is not good paitent care at all and to be told that I should go to A&E when I can't walk in a straight line is not a great solution. Alough some of your receptionist are understand of the issues and try to be helpful they are limited to what they can do. There are also receptionist that just couldn't care less and don't want to help at all and are really rude.
Visited October 2024
Review titled Reach Healthcare
Replied on 17 December 2024
Dear Patient, Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you’ve had in accessing care and the impact this has had on your health and wellbeing. We are continuously reviewing practice processes to ensure we can provide the best possible care to our patients and access has and will always remain a priority for us. In a case where we are at our daily capacity we would encourage visit a local pharmacy or consider accessing support through NHS 111, who can provide advice and direct you to appropriate care. For future reference, appointments can also be requested via Anima at 8am, but we understand how challenging this can be during peak times. Your feedback is invaluable, and we will share your concerns with the team. If you would like to contact us to discuss this further please email us at kmicb.feedback.reachhealthcare@nhs.net Many thanks, Reach Healthcare
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Review titled Got an appointment straight away
Rated 3 stars out of 5
by Bev - Posted on 08 October 2024
Did a Anima and got an appointment for the same day really surprised me as we have had serious problems before
Visited September 2024
Review titled Reach Healthcare
Replied on 25 November 2024
Dear Bev, Thank you for sharing this feedback. It is great to hear that an appointment was secured on the same day through Anima, which exceeded expectations. It is acknowledged that there have been issues in the past, and every effort is being made to improve services continuously. This feedback will be shared with the team to support ongoing improvements. Many thanks, Reach Healthcare Management Team.
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Review titled Good Service
Rated 5 stars out of 5
by Angela Forrest - Posted on 26 September 2024
Went to see my asthma nurse today, very impressed with the treatment I received, left with much more information than I have ever had before and I have suffered with asthma for many years
Visited September 2024
Review titled Reach Healthcare
Replied on 07 October 2024
Dear Mrs Forrest, Thank you for taking the time to leave such positive feedback. We are pleased to hear you are happy with the treatment you received from the respiratory nurse you were seen by. Your comments are greatly appreciated and will be passed on to the nursing team. Many thanks, Reach Healthcare
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Review titled Super receptionist and doctor
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
I recently found a lump so contacted gp via online at 8 00am on Monday morning by 8 30 had a message to give me a face to face appt at midday. Saw a super doctor who done referral there and then and had a appt at the hospital 4 days later. Well done everyone
Visited September 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear Patient, Thank you so much for taking the time to share your experience. We are delighted to hear that you were able to secure a face-to-face appointment so quickly and that your referral was processed efficiently. Your kind words about our doctor and the team are greatly appreciated, and we will ensure your feedback is shared with everyone involved. Providing prompt and thorough care is our priority, and it’s wonderful to know that your journey was smooth and timely. Many thanks, Reach Healthcare Management Team