Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get an answer
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
My son was ill over the weekend, ambulance out and report sent to Reach as he needs tests and a referral. He went in person first thing today and was told that an on call GP would call him. Typically my son missed the call, and caller withheld number. We have tried to call the surgery and even though they are meant to be open, the message says to say on the line and when all the messaging finishes "sorry you cannot be connected" and you are disconnected from the call. E-consult only available for a few hours in the morning and no other way to contact the surgery. Text message received from GP now, with no contact details and an insulting message about contact the surgery if you are still concerned. How can this be a good service? Its not, its awful and its no wonder that A&E are overun with people needing help - Reach healthcare have just got worse and worse since becoming reach. Shocking service and really not happy with this latest communication with them.
Visited October 2022
Review titled Reach Healthcare
Replied on 17 October 2022
Dear anonymous Thank you for your feedback. We apologise that you were unable to contact us and that your son missed our call. Please can you come into reception and we will be able to assist you. Practice manager
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Review titled Unable to book smear
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
Submitted an econsult to book my smear test, only to receive a reply saying there were no smear clinics available and to try again at the end of the month. I am on a one year recall due to previous abnormal result. It is awful that you can't book a smear test especially since the NHS try so hard to encourage woman to have the confidence to go for them and when you try you are refused an appointment. This will discourage woman and this is awful because smears are life saving. If you have no clinics then you should have a waiting list and contact patients when clinics are available or advise an alternative provider to contact. It is not acceptable to just turn women away and say to 'try again at the end of the month' and 'hopefully they'll be more by then'.
Visited September 2022
Review titled Reach Healthcare
Replied on 26 September 2022
Dear Anonymous Thank you for your feedback. I am sorry that you were unable to book a smear appointment with the surgery and you should not have been turned away and asked to try again at the end of the month. The only reason why there are no appointments available at the moment is due to the fact we are running Covid and flu vaccination clinics daily which is taking our nursing staff away from their normal clinics. Now we know in advance when the vaccination clinics are running we will be able to make nursing appointments available for smears and more routine nursing procedures. As I do not know your name I am unable to contact you and book an appointment for your smear. Please can you come into reception and we will be happy to either book a smear appointment or add you to our waiting list. Practice Manager
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Review titled Poor Service
Rated 1 star out of 5
by Lorraine Grey - Posted on 23 August 2022
E-consult is complicated and unless you tick a box you cannot proceed . I sent an e-consult yesterday to Be given a phone appointment in 10 days time. If this is the care we are getting it is not good enough. The reason given when I called is they are busy and it’s holiday times so short staffed … I will look into going elsewhere.
Visited August 2022
Review titled Reach Healthcare
Replied on 13 September 2022
Dear Mrs Grey Thank you for your feedback on your use of E-consult service. We apologise that you felt the service we offered gave you a poor experience. I would like to reassure you that all E-consults are triaged by a doctor when received at the practice and they will determine the urgency of the appointment that is needed and then it is booked appropriately. We are reviewing the whole process of E-consult to improve patient access and waiting times for consultations. Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Adrian Victor Henry Gulvin - Posted on 02 August 2022
Have waited a week for a prescription to be approved, then found the surgery impossible to contact.
Visited August 2022
Review titled Reach Healthcare
Replied on 15 August 2022
Dear Adrian Thank you for your feedback. We apologise for any delay in obtaining your prescription. Our aim is to turn round our prescriptions within 4 working days. unfortunately due to sickness and annual leave sometimes there can be a slight delay. If you would like to discuss further then please do not hesitate to contact us. Practice Manager