Red House Surgery
96 Chesterton Road, Cambridge, Cambridgeshire, CB4 1ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Tired of getting messed about
Rated 1 star out of 5
by Amber - Posted on 15 May 2024
For the past month I have been messed about by this GP practice. For starters, to get an appointment was a nightmare because they didn't contact me on the phone number I provided so I missed getting an appointment and was told to just submit another form. Then once I had an appointment and had been referred for tests they had sent me an email to contact them about making an appointment to discuss the results. However, when I called they said they had no record of this and that it was best to call after the appointment to ensure they would get the results in time. You can only imagine my frustration to when I call to make the appointment after my test they tell me they only have an appointment three weeks later and that I should have scheduled the appointment prior to the test so I wouldn't of had to wait so long. Lastly, I was referred to a specialist (or at least so I thought) as apparently the referral never went through and it has taken them over a month to realize it and have still not actioned that since I saw them last week.
Visited May 2024
Red House Surgery has not yet replied.
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Review titled No treatment
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
I've had an inner ear infection ongoing for about 18 months, causing a lot of pain, dizziness and inflammation. It has cleared in the past with antibiotic. I requested an antibiotic a couple of weeks ago, was outright refused, told that my 'story' did not make sense and offered an ear spray despite saying this had not worked in the past. I consulted an audiologist who says I should have been referred to ENT and that he would request such from the surgery. To date I have heard nothing. The GP I saw was abrupt, rude, disbelieving and downright unpleasant, with a patient who was suffering . I am changing GP practice.
Visited April 2024
Review titled Red House Surgery
Replied on 08 May 2024
I am sorry to hear of your dissatisfaction with the practice. If you would like to discuss further please do email redhousesurgery@nhs.net marking the email fao of the practice manager
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Review titled Delayed
Rated 3 stars out of 5
by Jayne Crean - Posted on 08 April 2024
My 'scrip still in the queue - three days now, 'training' the site says Pad, pad, pad, pad, pad, pad, pad to > 100 characters
Visited April 2024
Review titled Red House Surgery
Replied on 08 May 2024
Thank you for your feedback. The surgery does request that patients allow three working days for prescription requests. If in the future you experience problems again please do contact the surgery where one of our reception team will be able to assist
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2024
Left after 15 years of being dismissed several times. I rarely visit the visit the doctor. After having been clearly told by a doctor at the practice not to visit with ear infections I had a severe infection which I resolved through 111. I would not recommend this practice to anyone and after using another surgery in St albans I realised just how awful the rehouse was. When I left a Google review their reply was we can't find your details. Just shows how disorganised they are.
Visited January 2024
Review titled Red House Surgery
Replied on 08 May 2024
I am sorry to hear that of your dissatisfaction with our service. If you would like to discuss further please email redhousesurgery@nhs.net
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Review titled Great experience with this surgery
Rated 5 stars out of 5
by Kay - Posted on 04 December 2023
I've always had a great experience with the nurses, doctors and midwife at this surgery. I use the online query/booking system and have been contacted quickly to discuss the issue or offered an appointment if needed - they've been especially great for my 2 young children and really make me feel at ease.
Visited August 2023
Review titled Red House Surgery
Replied on 18 December 2023
Dear Kay Thank you for your feedback, it is greatly appreciated. I am pleased to hear you had a positive experience with our online booking system. This is the standard of care we aim to achieve for all our patients. We will make sure to pass this positive feedback to the staff at the surgery. Many thanks Dorcas O Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Patricia Irving - Posted on 28 July 2023
Very good doctors and staff. It is essential to be able to understand how the website works. (It is excellent once you have used it a couple of times). Not easy to begin with. The doctors are very professional and listen to my concerns. I have been increasingly impressed and grateful for their attention. Appointments online are easily accessible provided that you remember to ring early. The reception staff ring back to problems set out on the online form. The staff phone or message back (choice of contact is left to the patient) they often give an appointment on the day of emailing if appropriate. This is now a superb practice!
Visited July 2023
Review titled Red House Surgery
Replied on 31 July 2023
Thank you so much for taking the time to give us your very encouraging feedback. It is good to know that you are happy with both the practicalities of using the online form, and the response you received from doctors and receptionists. This is the standard of care we aim to achieve for everyone. Thank you. Hilary, Quality Assurance Manager
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Review titled Terrible Patient/Practice Communication
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2023
I have been trying to get an appointment with a doctor for 8 months now for a referral but due to the online appointment process I either have been told it was at capacity for the day or that the system was undergoing maintenance and any time I ring up all I get is book before 10 otherwise it will be full. I struggle waking up in the mornings and have tried time and time again to the point where I sometimes did get an appointment just for the doctor to say they have no evidence or things sent sent through saying that I should have this referral. They don’t investigate or try to see if I need the referral but just dismiss me as if I’m not doing what is necessary to get a referral. For a practice that also is linked with a University for students in difficult situations, this is very disappointing and discouraging and as a student myself it makes me feel as if I’m the problem and I am imagining my symptoms and that I’m just not bad enough for even to be considered for a referral. I wish that more time and care was given to the patients especially when trying to just basically communicate with what information the practice does and doesn’t have. Instead of waiting months for an appointment with a doctor who has no idea what’s going on or any information on what’s happening. There needs to be an easier way to communicate other than just this basically useless online portal which leaves people not wanting to contact the GP until they are suffering so much they have no choice but to sit and wait by the phone for a slim chance at a vacancy just to be told you are imagining things.
Visited May 2023
Review titled Red House Surgery
Replied on 09 June 2023
Dear Patient, Thank you for your feedback and I am very sorry to hear that you have had such a poor experience with our online contact form, and difficulty getting an appointment with a doctor to discuss your concerns. I would really like to be able to investigate what has happened in your situation, and ensure that you receive appropriate treatment, and a referral if necessary. Please email me at cpicb.redhousesurgery@nhs.net and mark the email FAO Hilary Allen.
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Review titled Redhouse Radlett - great service
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2023
Urgently needed to speak to my GP. Called chatted to the person I believe is the practice manager. Was very helpful, and assured me he would consult with my GP ref my medical needs - I had just returned from hospital had a MRI scan - bad back injury- now in body brace. Dr called a little later and helped with getting my pain etc medication script to Boots within a few hrs. Great compassionate service Thank you.
Visited April 2023
Red House Surgery has not yet replied.
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Review titled Fantastic service, thank you!
Rated 5 stars out of 5
by Tom - Posted on 15 March 2023
I just wanted to thank Red House Surgery... yesterday I went online and ordered a repeat of inhalers, and within about 3 hours I had a message from my pharmacy to say that they were ready to collect. I was expecting to have to wait a few days... and was worried as I was getting a cold which was turning into a cough, and hadn't ordered any inhalers in a while. Anyway... huge thank you to everyone at Red House who actioned this so quickly. The service and care at this surgery is always great.. but getting the inhalers within a few hours of requesting was hugely impressive. Thanks!
Visited March 2023
Review titled Red House Surgery
Replied on 17 March 2023
Thank you so much for taking the time to give this very positive feedback and review. Sounds like the pharmacy are doing a great job too!
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Review titled Shockingly poor in the last few years
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2023
This used to be a good GP practice, but in 2019 I noticed the turnover in GPS increase and the idea of putting the patient first has gone swiftly downhill. The system of communication has meant in the last week, to get a routine repeat prescription, I had three attempts to communicate online, a total of 10 text messages from a 3 different doctors and a pharmacist, four phone calls with the GP receptionist until eventually I now have 2/3 of my repeat prescription. The system for booking an appointment to see a nurse or a doctor is dreadful. You have to be determined, because if you don’t contact them before 10am - either by waiting in a phone queue or logging in online, then the system is full. If you try to make a less urgent appointment for a future date, you can’t because, the cut-off date is 3 weeks away. I have noticed mistakes happening and increased meanness when it comes to writing out prescriptions for my child’s eczema treatment. After my last HRT check (which they insist is every 3 months now, rather than every 6) I had a text telling me to make an additional appointment just to check my blood pressure. They insist the system is to make patient care more efficient, but I can’t believe it’s more efficient for the GPs. And it’s a hell of a lot more hard work for patients.
Visited February 2023
Review titled Red House Surgery
Replied on 06 March 2023
Dear Patient, Thank you for your feedback. I am sorry you are so unhappy with your recent experiences at the surgery. We would like to investigate exactly what has happened so we can identify areas where we may need to change or improve our procedures. Please contact us directly either by telephone, or the feedback option on the website, so we can address the issues you have raised specifically. Hilary Allen, Quality Assurance Manager