Red House Surgery
96 Chesterton Road, Cambridge, Cambridgeshire, CB4 1ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Redhouse Radlett - great service
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2023
Urgently needed to speak to my GP. Called chatted to the person I believe is the practice manager. Was very helpful, and assured me he would consult with my GP ref my medical needs - I had just returned from hospital had a MRI scan - bad back injury- now in body brace. Dr called a little later and helped with getting my pain etc medication script to Boots within a few hrs. Great compassionate service Thank you.
Visited April 2023
Red House Surgery has not yet replied.
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Review titled Fantastic service, thank you!
Rated 5 stars out of 5
by Tom - Posted on 15 March 2023
I just wanted to thank Red House Surgery... yesterday I went online and ordered a repeat of inhalers, and within about 3 hours I had a message from my pharmacy to say that they were ready to collect. I was expecting to have to wait a few days... and was worried as I was getting a cold which was turning into a cough, and hadn't ordered any inhalers in a while. Anyway... huge thank you to everyone at Red House who actioned this so quickly. The service and care at this surgery is always great.. but getting the inhalers within a few hours of requesting was hugely impressive. Thanks!
Visited March 2023
Review titled Red House Surgery
Replied on 17 March 2023
Thank you so much for taking the time to give this very positive feedback and review. Sounds like the pharmacy are doing a great job too!
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Review titled Shockingly poor in the last few years
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2023
This used to be a good GP practice, but in 2019 I noticed the turnover in GPS increase and the idea of putting the patient first has gone swiftly downhill. The system of communication has meant in the last week, to get a routine repeat prescription, I had three attempts to communicate online, a total of 10 text messages from a 3 different doctors and a pharmacist, four phone calls with the GP receptionist until eventually I now have 2/3 of my repeat prescription. The system for booking an appointment to see a nurse or a doctor is dreadful. You have to be determined, because if you don’t contact them before 10am - either by waiting in a phone queue or logging in online, then the system is full. If you try to make a less urgent appointment for a future date, you can’t because, the cut-off date is 3 weeks away. I have noticed mistakes happening and increased meanness when it comes to writing out prescriptions for my child’s eczema treatment. After my last HRT check (which they insist is every 3 months now, rather than every 6) I had a text telling me to make an additional appointment just to check my blood pressure. They insist the system is to make patient care more efficient, but I can’t believe it’s more efficient for the GPs. And it’s a hell of a lot more hard work for patients.
Visited February 2023
Review titled Red House Surgery
Replied on 06 March 2023
Dear Patient, Thank you for your feedback. I am sorry you are so unhappy with your recent experiences at the surgery. We would like to investigate exactly what has happened so we can identify areas where we may need to change or improve our procedures. Please contact us directly either by telephone, or the feedback option on the website, so we can address the issues you have raised specifically. Hilary Allen, Quality Assurance Manager