Richmond Surgery
Richmond Close, Fleet, Hampshire, GU52 7USContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First Class Service
Rated 5 stars out of 5
by Mark C Brett - Posted on 13 March 2025
I phoned Richmond Surgery on Monday, to organise a PSA test and was taken through the request form politely and efficiently. The Surgery called me back the same day to organise an appointment and I was able to been seen the next day. On day of giving the blood sample, the appointment was on time and the nurse was very courteous. Very good experience which I wanted to highlight.
Visited March 2025
Review titled Richmond Surgery
Replied on 13 March 2025
Dear Mr Brett, Thank you very much for taking the time to leave your first class review here for us. We are always very grateful when a patient writes to us with their positive feedback. All our staff are dedicated to providing the highest standard of care and service. I will make sure they know about your lovely review here. Thank you again, Lavinia Pollard Patient Liaison Manager
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Review titled Healthcheck not really a check
Rated 3 stars out of 5
by Steve Tansley - Posted on 06 February 2025
Delighted to be invited for my first Healthcheck ever but unfortunately disappointed at what it involved. The only actual action taken by a medical professional was a blood test solely for cholesterol. I asked for my weight to be taken and was told to take my own blood pressure in the reception to include in a questionnaire that I was given to complete about myself. I don’t consider this a Healthcheck by the medical profession. I was actually with the medical professional for no more than 5 minutes. I don’t know what I expected, but certainly something more in depth than this. Perhaps something at least for prostate screening given my age? Or the blood test to include tests for liver and kidney function?
Visited February 2025
Review titled Richmond Surgery
Replied on 06 February 2025
Dear Mr Tansley, Thank you for taking the time to leave your feedback. This is the NHS Free Health Check and we have set guidelines within that health check that NHS England instruct us to follow. If you have any other health concerns, you can schedule a routine appointment with your own GP to discuss them further. I hope that clarifies the NHS Free Health Check for you. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Fantastic!
Rated 5 stars out of 5
by Zoe Smith - Posted on 29 January 2025
I am beyond impressed with Richmond Surgery. I have a daughter who is non verbal, autistic. When she becomes unwell, I have to rely heavily on my GP practice to find out what is wrong with her as she cannot communicate any pain or discomfort to me. Although I always feel like I am wasting the time of the busy doctors/receptionists/nurses, I am never ever treated as such and my daughter is always assessed as and when needed. There have been instances where I've needed to see/speak to the GP myself and I am always treated with such kindness, respect and friendliness by the receptionists. They are extremely helpful and quick to point me in the right direction for treatment or advice. I recently attended and the doctor (who I hadn't met before) was friendly, reassuring and made me feel like she had all the time in the world to listen to me (despite probably having an extremely busy schedule). I didn't feel rushed and I was given three different treatment routes to choose from which I thought was fantastic. It was really geared toward what I would be happy and comfortable with and I went away feeling reassured.
Visited January 2025
Review titled Richmond Surgery
Replied on 06 February 2025
Dear Miss Smith, Thank you very much for taking the time to leave your lovely feedback here. All our staff strive to provide a first class service to all our patients. We are delighted to know that we are providing excellent healthcare for your daughter with respect, kindness and in a friendly and helpful manner. I have passed your feedback on to the team and they really appreciate your kind words. Thank you again and best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Hard to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2024
Tried to book an appointment for my child today. Called in as soon as the practice opened and was told that I have to use the NHS 'Healthier together' app. Quickly downloaded and configured this, talented my child's details and was told by the app that I could have an online consultation or to call the practice. Obviously calling the practice to book an in-person appointment is apparently no longer possible, so it seems that the only option now is for an online consultation with no time specified - you just have to wait for a call back. This isn't good enough. I did try to call back to confirm this is really the case with the practice, but found I was now number 19 in the queue. The government really, really need to do something.
Visited November 2024
Review titled Richmond Surgery
Replied on 29 November 2024
Dear Patient, Thank you for your review and apologies that you have had a poor experience on this occasion. The Healthier Together app is designed to make it faster and easier for you to obtain the assistance required. The online consultations are triaged by the GPs, allowing them to prioritise the most urgent cases. All consultations are dealt with on the day they are received. We would like to discuss this matter with you further but are unable to do so for Anonymous posters. If you would like to contact us on the surgery email, we would be happy to respond. David Fry Deputy Practice Manager
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Review titled Telephone query
Rated 3 stars out of 5
by Gill Bryant - Posted on 07 October 2024
I telephoned today and spoke to such an efficient and friendly lady. It's just what we need when worried or nervous about something. Thank you so much to her
Visited October 2024
Review titled Richmond Surgery
Replied on 30 January 2025
Dear Mrs Bryant, Thank you very much for taking the time to write your feedback here. All our Reception Care Navigators are professional and caring when speaking with patients. We are very pleased to read that one of them was able to help you when you called in recently. I will pass on your thanks and know the team will appreciate that you have written your thanks to them. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled First class experience
Rated 5 stars out of 5
by Mrs E McMahon - Posted on 28 August 2024
From a speedily answered telephone call when I was helped by a kind and friendly receptionist to a same day face to face appointment impressed me greatly. Dr Pal had a reassuring manner and quickly diagnosed the problem. A prescription was issued and filled at the pharmacy and I was back home and beginning the treatment within the hour. It would be very hard to beat this service. Thank you
Visited August 2024
Review titled Richmond Surgery
Replied on 05 September 2024
Dear Mrs McMahon, Thank you very much for taking the time to leave your lovely feedback here. I have ensured that both staff have been made aware of your kind words. We do strive to give first class service to all our patients and it is good to know you appreciated it on this occasion. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Very Efficient Service
Rated 5 stars out of 5
by Mark Brett - Posted on 15 November 2024
From the initial online triage service, to the diagnosis and collection of antibiotics, the whole process was fast and seamless. Top marks to my G.P. and the software process involved.
Visited July 2024
Review titled Richmond Surgery
Replied on 29 November 2024
Thank you Mr Brett for your kind feedback. We are really grateful when someone takes the time to leave positive comments, it makes the effort put in by all the staff here at the surgery worthwhile. David Fry Deputy Practice Manager
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Review titled Almost Certainly The Best Practice In Fleet
Rated 5 stars out of 5
by John Sheehan - Posted on 22 July 2024
Despite an Internet Outage and all their systems down, my procedure was carried out with the usual kindness, and care and in a totally professional manner. I can’t praise this Practice too highly. l am so fortunate to be a Patient.All Staff at every level absolutely very caring. Am truly grateful. John S
Visited July 2024
Review titled Richmond Surgery
Replied on 22 July 2024
Dear Mr Sheehan, Thank you very much for taking the time to leave your lovely feedback here. The Global IT Outage certainly caused a little disruption to our services very early on Friday 19th July. In accordance with our Business Continuity Plan we quickly managed to continue providing necessary services to our patients. I am very pleased to hear that your appointment proceeded without issue that day. I have ensured that the staff involved with your care are made aware of your kind message. I know they will greatly appreciate it. Thank you again, Lavinia Pollard Patient Liaison Manager
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Review titled Great Service & Exceptional Care
Rated 5 stars out of 5
by Simon - Posted on 17 June 2024
Hi, I’m just contacting you to say what an excellent service and care I am receiving from everyone at the Richmond Surgery not only this year but long before that. My most recent need to seek treatment was expertly dealt with as usual by my Doctor, as well as today’s urgent aftercare visit organised by a lovely lady on reception and your wonderful nurse. I really appreciate the brilliant job you are all doing for me and my family, thank you
Visited June 2024
Review titled Richmond Surgery
Replied on 17 June 2024
Dear Simon, Thank you very much for taking the time to leave your lovely feedback. We always work to the highest standards and it is good to hear when we are doing a great job from a patients perspective. I will pass your kind message to the staff involved and know they will really appreciate it. Many thanks again, Lavinia Pollard Patient Liaison Manager
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Review titled Professional service
Rated 4 stars out of 5
by Jenny - Posted on 17 June 2024
‘When I called to make my appointment I did not have to wait very long to be answered. The receptionist was very helpful and found me a suitable appointment within a very reasonable time frame. On the day of my appointment check in was easy- via the self check in screen. My appointment was on time. Nurse was very professional and friendly and made me feel at ease. I was very happy with the whole service provided. Thank you.’
Visited June 2024
Review titled Richmond Surgery
Replied on 19 June 2024
Dear Jenny, Thank you very much for taking the time to leave your lovely feedback here. Our reception team members always work hard to help patients in a timely manner. Our Practice Nurses are professional and friendly and it is good to know they made you feel happy throughout your appointment. I have passed your lovely message on to both teams and they really appreciate it. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager