Ringmead Medical Practice - Birch Hill
Birch Hill Medical Centre, Leppington, Bracknell, Berkshire, RG12 7WWContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ringmead Medical Practice - Birch Hill .
Reviews
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Review titled Helpful Staff
Rated 5 stars out of 5
by Paul Dawson - Posted on 15 July 2023
Just having been discharged from hospital after a heart attack the receptionists were very helping regarding the medication that I would need and couldn't access online.
Visited July 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thanks you for taking the time to write this review which will be circulated to the team. Hope you are keeping well and best wishes.
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Review titled A pleasant phone call
Rated 4 stars out of 5
by David , for mum Sheila Thomas - Posted on 13 July 2023
A call from a delightful lady to let me know about mothers test results. As mum was unavailable, the practice called me with information that was worrying mum, also dealt with a medication enquiry within minutes. A very jolly, friendly and happy call that brightened my day. This staff member is a professional communicator.
Visited July 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thank you for writing this review - our aim is always to n=make a positive difference in a timely way. Best wishes to you, mum and family.
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Review titled Fantastic service from all areas of practice
Rated 5 stars out of 5
by Sandra D’Arcy - Posted on 05 August 2023
I have required a lot of face to face / telephone appointments in the past few months which I have been immensely grateful for. The doctors, nurses, receptionists and secretaries have all been continuously professional and have always gone the extra mile to ensure continuity in my care has been carried out. I was always treated with respect, dignity and listened too when required. When using the online system, I have heard back always the same day usually within a couple of hours. Excellent overall service
Visited June 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thank you for taking the time to write this review. Your comments are gratefully received and will be circulated. Our aim is exactly as you have been served - delivery of timely, personal and high quality service treating every patient with respect. Our online consultation too on our website has been a great success in delivering medical advice speedily to patients. Thanks again and many best wishes.
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Review titled Quick reaponces
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
I submitted a consolation request via triangle and got a call from the GP within 5 mins... discussion on symptoms undertaken, prescription issued and blood tests arranged. Great service.
Visited May 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Apologies for the delaying on thanking you for this review. We have recently commissioned Klinik on-line tool and this has really helped to respond in a timely way. Many best wishes
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Review titled Very efficient practice
Rated 4 stars out of 5
by Annice Cooper - Posted on 31 March 2023
I submitted the online form for my one year old at 835am, and by 845am the doctor called me back and had an appointment available for me at my local surgery at 9am. I couldn’t recommend this system more, I always receive a call back within a matter of hours. Great system, nurses and practice.
Visited March 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 12 April 2023
Thank you for taking the time to share this feedback. We have implemented a system using online forms via our website (Klinik), for consultation which then goes directly to a GP to act upon. During these really busy and challenging times we have found this system works best for patients who don't have to hang on the phone for long periods of time for medical advice, and we have had over 85% positive feedback for this new service. We are glad you have found this worked very well for you and wish you well. Thank you again.
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Review titled Questionable practices about phone calls
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2024
After waiting the best part of a month for a consultation, I received no call, just a bland text. This was late in the day. The text suggested 'your phone was switched off' which it wasn't. My phone is set up to alert me for all calls, but no calls had been made. The text was delivered to my 'switched off' phone without a problem. So, the following morning I tested the 'switched off' scenario ... went straight to voicemail, no 'switched off' message. When I turned my phone back on, I got an sms to alert me of a missed call. As it was the end of the day, after the surgery had closed, I was unable to respond, and now have to wait another 'n' weeks before I can speak to someone.
Visited March 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 18 March 2024
Thank you for this feedback and is disappointing to read when we really do make every attempt to help patients. There may have been a reception problem with your phone and hence not connected. Our policy is to attempt and if not connect then to send a text which will get to the patient who is not kept waiting - as a way to reach out that we had tried, and request contacting us if still required. It would be quite unreasonable for the doctor to keep trying as when do we stop? There have been instances when batteries have been dead or wrong phone number given so we would be unable to keen chasing. We are open 8-630 on the working days and many doctors work longer than this due to the high demand. Hence you would have had to contact the surgery during open hours. We triage to prioritize all requests asking to speak with a doctor, and cannot say which category your contact was, but was possibly "non-urgent" as we contact patients on the same day if assessed as urgent. Given the huge workload and demand at the moment, it is only reasonable that we prioritize those that need urgently on the same day, and it may be that yours was of a non-urgent nature. Hopefully, your query has been resolved now but do please contact us again, in the best way that suits you if not resolved. Many best wishes.
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Review titled Klinic Access
Rated 5 stars out of 5
by Andrew Stanley - Posted on 01 March 2023
My wife and I have used Klinic Access several times and found it absolutely brilliant. There has been no need to come in for a face-to-face appointment, because I've either been referred to Frimley for an urgent appointment or, in my wife's case, been given a prescription to collect the same day.
Visited March 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 02 March 2023
Thank you for taking the time to write this feedback. Klinik i a new tool we have employed to help with anyone seeking advice and glad you have found it helpful. The process is that a GP/clinician will review all advice or appointment requests to see how best to manage the enquiry and may be just a telephone consultation or arrange to be seen face to face. This also allows for the patient to be consulted by the most appropriate clinician. We hope that this will help with the long waits on the phone due to high demand and your feedback is evidence that it is working for patients which is our main aim. Thanks again and many best wishes to you and your family.
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Review titled Klinik app is great and very fast follow up
Rated 5 stars out of 5
by Scott Hamilton - Posted on 13 February 2023
I raised a query on Klinik and was call less than 3 hrs later by the surgery to follow up. The app is so easy to use and combined with such a fast follow up is remarkable. This will change GP services provision for so many people
Visited February 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 14 February 2023
Thank you for taking the time to give this feedback. In order to save time on the phone waiting and to give a prompt service, we have employed this Klinik platform which is manned by 2 doctors and hence the quick turnaround. Glad you benefited and hopefully others too. Best wishes as always.
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Review titled Baffled
Rated 3 stars out of 5
by Anonymous - Posted on 18 January 2023
No problem with new system, daughter was seen quite quickly However cannot get prescription from any chemist, its been an on going problem with shortages so why prescribe it still knowing there's a national shortage
Visited January 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 18 January 2023
Thank you for taking the time to give this feedback which is greatly appreciated - and that our new system is benefiting patients. I am sorry that you have had trouble getting the medication due to stock shortages. We are aware of problems but the chemists do get regular supplies daily, and additionally the government has put in place a process whereby they can give an alternative if no stock, and hence should be of little inconvenience to patients. Unfortunately, this shortage status changes daily and we do not get informed what is in stock in real-time - hence not in our gift to manage as we would like ideally. Many thanks again and best wishes.
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Review titled Amazing Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2022
Amazing service provided by the doctors and staff at the surgery today. So grateful for the support and prompt response after the initial online consultation. The doctor was extremely helpful and efficient. Thank you all
Visited December 2022
Review titled Ringmead Medical Practice - Birch Hill
Replied on 29 December 2022
Thank you for taking the time to submit this review - means a lot. The new Klinik online consultation tool should help reduce the need to phone the practice, and each one is triaged by a doctor. Hence the most appropriate action is taken and prioritized as per nature of enquiry. Thank you again, and glad you found this helpful - many best wishes.