Ritchie Street Group Practice
34 Ritchie Street, London, Greater London, N1 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled An inspiring GP, and also a lovely nurse
Rated 5 stars out of 5
by Elizabeth D. Riley - Posted on 22 October 2023
Such a relief for me during this last week to have met with both a lively, intuitively empathetic, and thorough-going doctor, and a warm and pleasant nurse. Despite some prior difficulties of admin and communication, once these face-to-face encounters could actually take place, the outcome has been so encouraging. Please value all your great staff members!
Visited October 2023
Review titled Ritchie Street Group Practice
Replied on 23 October 2023
Dear Ms Riley Thank you for posting a wonderful review of our staff. Your positive feedback will make staff feel valued and appreciated. Regards Ash Ganger Practice Manager
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Review titled Ok practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2023
I was given a date for smear. I was late but the nurse agreed to see me. Only to find out my smear was not due. The nurse kindly did some swobs for me as I was complaining of pain down below. At least she did this with no complaints as the doctor advised me to come back to see the nurse which meant I had to make a separate appointment and wait again for another day. I was not happy, but the nurse I saw a week later turned this disappointment around. She is very professional. Unlike the doctor.
Visited August 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Patient Firstly let me apologise for any confusion that led to multiple appointments on our behalf. I am glad that our nursing team were able to provide you with a positive experience in the end. Thank you for sharing your experiences. Regards Ash Ganger Practice Manager
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Review titled Considerate care
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
I was nervous about attending the practice for my cervical smear test but the nurse was so considerate and gentle the experience was much better than I expected. Thank you for the kind and professional care provided. It makes a big difference
Visited August 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Patient Thank you for sharing your experience at our practice and i am glad that our nursing team continue to provide a caring and respectful service to our patients. Regards Ash Ganger Practice Manager
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Review titled Great Receptionist
Rated 5 stars out of 5
by Nazmin - Posted on 22 August 2023
I spoke to a lady in the morning and she was so lovely helped me through my anxiety of talking on the phone! She went above and beyond!
Visited August 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Nazmin Thank you for your kind words. Comments like these help motivate staff to continue providing the best service that they can. I will share your comments with the team. Regard Ash Ganger Practice Manager
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Review titled Good quality practice and care
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2023
Attentive and helpful when visiting and registering as a recent migrant to the uk and the nhs. Would recommend.
Visited August 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Patient I am so pleased to read that you have had a positive experience for someone new to the NHS. We hope that continues. Thank you for your post. Regards Ash Ganger Practice Manager
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Review titled Appointment shortage
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
Like most Inner London GP surgeries now probably it’s a real battle to get an appointment. The availability of appointments at this surgery seems to have really deteriorated since the pandemic.The receptionist was very helpful but it took 40 minutes of persistent calling at 08:00 am to finally get through. I dread to think how the elderly and vulnerable fare!
Visited July 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Patient Thank you for posting a review. We hope to make access easier from 01st October with a new telephone system. Please do let us know how you find it in the future. Regards Ash Ganger Practice Manager
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Review titled Receptionists are a marvellous team
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I’ve had personal experience of coming and phoning the Ritchie Street practice and the staff have always been very good at helping and sorting out problems. They are kind and calm and have given us some valuable advice over the years.
Visited July 2023
Review titled Ritchie Street Group Practice
Replied on 25 July 2023
Dear Patient Thank you for giving the team a 5 star rating. Your feedback is greatly valued. Regards Ash Ganger Practice Manager
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Review titled Really rude unhelpful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
I was calling from another GP surgery relating to a patient's query. The woman who answered the phone was so rude, unhelpful and dismissive of me. I was really offended by her tone - where does she get off speaking to people like that!!! Feel sorry for your patients if they have to go through her. I was told that I shouldn't be calling Ritchie Street. She's the kind of receptionist who gives nice, normal receptionists a bad name. Terrible, should not be patient facing
Visited July 2023
Review titled Ritchie Street Group Practice
Replied on 25 July 2023
Dear Anonymous Please do contact the practice and share some more details regarding your negative experience so that we can investigate. email address is ritchiestreetgrouppractice@nhs.net Regards Ash Ganger Practice Manager
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Review titled Great nurse
Rated 4 stars out of 5
by Agnese Basova - Posted on 26 June 2023
I had an appointment with the nurse to have my vaccine. And wanted to leave a feedback to the nurse, and thank her for being so nice and kind to me. Thank you
Visited June 2023
Review titled Ritchie Street Group Practice
Replied on 25 July 2023
Dear Ms Basova Thank you for sharing your kind words with other. We have passed on your compliment to the nurse. Regards Ash Ganger Practice Manager
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Review titled Really caring, responsive and helpful GP practice
Rated 5 stars out of 5
by Mariel Vos - Posted on 16 August 2023
Everyone (reception, nurses, GPs, admin) I've dealt with is helpful and caring. They've gone the extra mile to help sort out problems e.g. with prescriptions. The admin team responds quickly to queries. My family has had great care from this practice. Only issue is with getting through to make an appointment, which involves a lot of time, patience and redialling, but the new phone system will hopefully improve this.
Visited June 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Mariel Vos Thank you for your 5 star rating and kind words about your experience at the practice. We are all hoping that the new telephone system will make booking appointments much easier and quicker. Fingers crossed. Regards Ash Ganger Practice Manager