Ritchie Street Group Practice
34 Ritchie Street, London, Greater London, N1 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful phone from reception
Rated 5 stars out of 5
by Jean seaton - Posted on 27 June 2023
Very nice helpful young woman on reception booked an appointment and efficiently followed up a query. All done with cheer and warmth
Visited June 2023
Review titled Ritchie Street Group Practice
Replied on 25 July 2023
Dear Ms Seaton Thank you forgiving our team 5 stars. Its comments like yours (and others on this site) that help motivate the team to keep doing a good job for our patients. Regards Ash Ganger Practice Manager
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Review titled Great reception list and practice!
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
The receptionist went above and beyond to sort out my medication queries , so saving me and the doctor ‘s time, and much anxiety! Could not be more grateful to
Visited May 2023
Review titled Ritchie Street Group Practice
Replied on 16 May 2023
Dear Patient Thank you for posting about your positive experience at the practice. Hopefully it will encourage others to do the same. Our team work hard under very challenging conditions and kind words such as yours goes a long way to boost team morale. Thank you once again. Regards Ash Ganger Practice Manager
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Review titled Quick service and great staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
I brag to my friends about how good Ritchie Street practice is because it’s so easy to get a quick appointment, sometimes a call back the same day, and the reception staff, doctors, nurses are so friendly I’ve never had a bad experience!
Visited May 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear patient Thank you for your great feedback and sharing such wonderful praise for the practice with others. Very appreciated. Regards Ash Ganger Practice Manager
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Review titled Bad attitude
Rated 1 star out of 5
by Rubina Kiani - Posted on 09 May 2023
I had issue with receptionist.I was talking with her .she didn't allow me to talk with Dr. I was waiting for more then 1h . Then I try many times to call she every time answer and put down phone .I was listening her talk .but she purposely nt answer..even not allow me to book other app . Very very bad attitude .
Visited May 2023
Review titled Ritchie Street Group Practice
Replied on 16 May 2023
Dear Ms Kiani Thank you for your comments. Please do contact the practice and speak with our complaints manager, Ms Catherine Mays and she will investigate the matter and identify any training issues the staff may need. Regards Ash Ganger Practice Manager
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Review titled Worst medical experience I’ve had my entire life
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
This is literally the worst practice I’ve been with ever. All practices in the Uk are short staffed especially since Covid, but Ritchie street have literally taken this excuse to be their motto. The reception staff are so awful, it’s like they try to deflect you in order to get rid of you as quickly as possible. They advise you need to call in or walk in at 8am to be able to book a same day appointment in cases of emergency, but I promise you I’ve been in at 8am before and seen the handset on the side of the table so calls are not able to come in until their convenience. I never get seen by the same professional when I do get a meeting, and they never read my notes. Always asking me the most obvious questions and putting me in the awful position of having to re-explain everything. Seriously, my experience here has been so depressing that sometimes I just want to give up on the health issue and let nature do its thing. Apart from “telephone manners” this practice has nothing. And also I’ve been in and seen they attitude they have once a phone call is ended so that attitude is all fake. Ritchie street group practice makes me hate my life. Aaaaaargh
Visited May 2023
Review titled Ritchie Street Group Practice
Replied on 25 July 2023
Dear Patient So sorry to read that you are having an awful experience at the practice. Please do contact the practice and speak to the management team. As you can read from the other reviews, we have lots of praise regarding our team, so keen to explore what difficulties you are having. Regards Ash Ganger Practice Manager
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Review titled Amazing admin team!
Rated 5 stars out of 5
by J. Kaplan - Posted on 13 April 2023
Thank you to the amazing admin team (unfortunately I cannot name specific individuals), who have been extremely helpful over the past week with my various requests. Keep up the good work :)
Visited April 2023
Review titled Ritchie Street Group Practice
Replied on 16 May 2023
Dear patient Thank you for your sharing your experience with other. Your feedback is greatly appreciated Regards Ash Ganger Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Nat Tyquin - Posted on 15 August 2023
Always receive great care and attention whenever visiting, lovely team. Highly recommend their services!
Visited April 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Nat Tyquin Thank you for your warm words and recommending our services. Regards Ash Ganger Practice Manager
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Review titled Great Experience
Rated 5 stars out of 5
by Michael Hutton -Williams - Posted on 13 March 2023
I received a great reception today, and I always have done. It always seems to be organised and people are working,they are always very helpful. It is much appreciated by myself.
Visited March 2023
Review titled Ritchie Street Group Practice
Replied on 16 May 2023
Dear Mr Hutton Thank you for your kind words. I shall pass on your compliment to the wider team. Ash Ganger Practice Manager
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Review titled Reception communication
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2023
Calling the practice is not a nice experience. I appreciate staff are likely overworked and it’s stressful but the receptionist I spoke to was very rude and unhelpful. In fact she hung up on me once she determined I wasn’t getting an appointment. All calls should always be handled with care or at least professionally. When I have seen the doctors in the past they have been great so it’s a shame that the experience before then is sub optimal.
Visited January 2023
Review titled Ritchie Street Group Practice
Replied on 16 May 2023
Dear Patient Thank you for our feedback. Can i ask you to send an email to our practice with your details and the date of your interaction. We can then investigate which staff member it was and provide some further training. Our customer service satisfaction levels are increasing, however we do have some new staff that may still require further training. Ash Ganger Practice manager
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Review titled Awful Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
I have just registered for this practice, called to book an appointment and the receptionist refused to give me any availability. Awful service, and awful first impression.
Visited January 2023
Review titled Ritchie Street Group Practice
Replied on 24 February 2023
Dear Anonymous Thank you for your feedback and i am sorry to read that you were not able to get an appointment. I hope you have been successful now. Regards Ash Ganger Practice Manager