River Place Health Centre
River Place, Essex Road, London, Greater London, N1 2DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A family doctor
Rated 5 stars out of 5
by Vivien Fraser - Posted on 13 February 2025
All services provided at Riverplace are excellent. It is never difficult to get through to someone and be seen. All the staff are very competent. The most valued part of my experience however is having someone akin to a family doctor. A GP I’ve been seeing for roughly 20 years and who knows my family and situation very well. She is not only a highly competent doctor but understands my history and the personal difficulties which might affect my health. She has seen the whole family through a variety of illnesses and medical matters and therefore has an holistic grasp of my health. It makes it easy to get to the point without needing to reiterate so much. It generally makes the whole experience a more pleasurable one.
Visited February 2025
Review titled River Place Health Centre
Replied on 18 February 2025
Dear Vivien, Many thanks for taking the time to review our practice and for sharing your experiences as a patient. I will pass your feedback onto the whole team including your regular GP and I am glad to hear that have found it really beneficial having the same GP for such a long time. With kind regards Dawn Gaine Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 January 2025
Efficient and helpful. Gave me options and choices. Looking forward to taking these up and getting my desired results.
Visited January 2025
Review titled River Place Health Centre
Replied on 18 February 2025
Dear Patient, I appreciate you taking the time to review your recent experience at our practice and I am glad to hear that you received a good service. I will pass on your feedback to the whole team. With kind regards Dawn Gaine Practice Manager
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Review titled Best GP Practice in Islington
Rated 5 stars out of 5
by Adam - Posted on 04 February 2025
I've been a long term patient of this practice. I was registered here shortly after being born until I was 19. I was shortly a patient at my university gp practice but was welcomed back with open arms when I returned. The receptionists are all friendly, the ACPs are knowledgeable, and the GPs always give you the time of day. You'd never feel rushed to explain your ailment, and the doctors will always emphasise with the affect its having on your work life, social life etc. After looking at your history and hearing of your current problems, the doctors always discuss multiple options, and allow for you as the patient to have your input on your treatment plan. For example, when I had to have a 24 hour tape done, i was given the option of UCH or Whittington. This is refreshing because if you have had a particular good or bad experience at a specific hospital, it empowers you to take charge of your treatment and choose where you think you'll have the best experience. At my university health surgery, I always felt like i was being pushed towards a pharmaceutical intervention, but riverplace allows me to choose which is empowering as a patient who might feel a bit helpless due to their medical conditions. Riverplace has never lost a single medical record of mine. I can see via the NHS app gp record medications that were prescribed to me back in 2000! I was less than a year old and have this on my record. I want to give a special mention to my GP - who I am not allowed to name - who has always lended an empathetic ear and has taken care of me since I was born. She even remembered me a decade after not seeing her. The ability for a doctor to forge a rapport with a patient over the length of decades is something that is lacking in modern day medicine, and I feel privileged to have that with my GP - who I'm not allowed to name. If you want a GP practice that advocates for your health, empathises with you, gives you quick appointments, empowers you with input and choice over your treatment, and forges a lasting relationship, then I recommend you register with Riverplace. - Adam
Visited January 2025
Review titled River Place Health Centre
Replied on 18 February 2025
Dear Adam, Thank you so much for such a positive review and I am pleased to hear that we have looked after you well. I appreciate you taking the time to share your experience and I have passed on your comments to the whole team. With kind regards Dawn Gaine Practice Manager
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Review titled So impressed by this surgery
Rated 5 stars out of 5
by Katie S - Posted on 25 November 2024
I have been so impressed with River Place’s services since joining last month. I’ve found their approach proactive and genuinely caring. The team at reception are friendly and helpful. Based on my new patient form, they set up 3 initial appointments for me to check in with the pharmacist about repeat prescriptions, a nurse about my asthma and the GP about managing eczema. I have also had a smear test and the nurse made every effort to put me at ease and I received the results within a week. I feel so lucky this is my local GP surgery!
Visited October 2024
Review titled River Place Health Centre
Replied on 28 November 2024
Dear Katie, Welcome to our practice and many thanks for taking the time to share your positive experience so far. We are glad that you have been happy with your appointments and the care you have received. I have shared your feedback with our whole team. With kind regards Dawn Gaine Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Sandra - Posted on 06 September 2024
I was happy today 6/09/2024 with the treatment I was given by the duty doctor and the help of the receptionist
Visited September 2024
Review titled River Place Health Centre
Replied on 09 September 2024
Dear Sandra, Many thanks for taking the time to feedback on your recent visit to the surgery and I am glad that you had a positive experience. I will share your comments with the staff. With kind regards, Dawn Gaine Practice Manager
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Review titled River Place
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2024
On ringing the surgery I was given an appointment that day and I was seen shortly after the appointment time. I was treated pleasantly and sensitively. The doctor I saw consulted with a colleague to confirm her view of what needed to be done and then made a referral. I received notice of the referral from the practice 3 days later (the weekend intervened) but because I did not realise I needed to look at the referral letter I did not open it until a week later when I had not heard from the hospital and found that I should ring them. I feel this delay could have been avoided if my attention had in some way been drawn to the fact that I could ring the hospital and did not need to wait for them to ring me. The referral letter was an attachment and so I had to open it to see its contents.
Visited July 2024
Review titled River Place Health Centre
Replied on 09 August 2024
Dear Patient, Thank you for your feedback. I am sorry that there was some miscommunication between the doctor and yourself but I am pleased to hear that you have now contacted the hospital. If you wish to discuss this further please contact me via our Reception Team. With kind regards, Dawn Gaine Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
friendly greeter at reception, excellent nurses and GPs. Best NHS care I’ve ever had in my 15 years living in the UK. Helped me with an ear infection and allergy problems
Visited June 2024
Review titled River Place Health Centre
Replied on 12 July 2024
Dear Patient, Many thanks for taking the time to feedback to us and we are glad that you had such a positive experience at our surgery. I will be sure to share this with our whole team. With kind regards, Dawn Gaine Practice Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by Sheila - Posted on 12 April 2024
The gp who saw me on 11/4/24 and was very professional in her treatment to me. She was absolutely excellent, and I would love her to me my Gp at River Place even when my usual GP returns. She has a great approach about her that is very good and an appointment with her is extremely good.
Visited April 2024
Review titled River Place Health Centre
Replied on 16 April 2024
Dear Sheila, Many thanks for your feedback on the GP that you saw recently and I am glad to hear that she gave you great care. I will be sure to share your feedback with her and I appreciate you taking the time to do this. Dawn Gaine Practice Manager
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Review titled Welcoming and supportive
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Appointment with my mum to monitor her ongoing dementia diagnosis. Recieved good reminders of appointment, friendly atmosphere with helpful staff, very approachable and supportive doctor who gave good advice and recommended some complimentary provision to help with memory and increasing social interaction.
Visited April 2024
Review titled River Place Health Centre
Replied on 12 July 2024
Dear Patient's Representative, I am pleased to hear that you had a positive experience with your mum and thank you for taking the time to feed this back to us. I will pass on your comments to the whole team. With kind regards, Dawn Gaine Practice Manager
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Review titled Lovely receptionists
Rated 5 stars out of 5
by Patricia O’Donnell - Posted on 24 January 2024
During a very stressful time I’ve had really good treatment from the receptionists. They’ve never made me feel a nuisance
Visited January 2024
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Ms O'Donnell, Thank you very much for your positive feedback about our receptionists. I will pass this onto our Reception Team. With kind regards Dawn Gaine Practice Manager