Riverbank Medical Centre
Dodsley Lane, Easebourne, Midhurst, West Sussex, GU29 9AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Left on hold for over an hour
Rated 3 stars out of 5
by Anonymous - Posted on 17 August 2022
I don’t normally have a compliant, but to be left on hold for an hour is unacceptable. I started the call and there were 5 callers ahead of me. This came down to no callers ahead of me and I was then left on hold. What is your policy?
Visited August 2022
Review titled Riverbank Medical Centre
Replied on 31 August 2022
I am sorry to hear about the problem with the telephone and you being kept on hold for so long. If you would like to get in touch with us directly then we can take more details about the time of the call and get this investigated with our telecoms company. My apologies once again.
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Review titled Dissatisfied
Rated 5 stars out of 5
by Linda Llewellyn - Posted on 30 August 2022
I had been ringing since 8.30 this morning didn’t get through till 11.00 waited on hold for 1 hr 10 minutes only then to be told your busy and line cut off I don’t find this acceptable do you?
Visited August 2022
Review titled Riverbank Medical Centre
Replied on 31 August 2022
I am so sorry to hear about your wait on the telephone yesterday , despite it being the day after bank holiday when we are always very busy, I can't see why you would have been on hold for so long. I have asked my colleague to give you a call about this and to contact the telephone company to see if we can ascertain what happened. My apologies once again.
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Review titled Receptionist extremely unhelpful
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2022
I had an appointment for a suspected heart condition. I was delayed to my appointment owing to a traffic incident as I was driving from Bournemouth, where I had been staying with a family member in need. I called reception 30 minutes in advance of my appointment to apologise that I anticipated being 10 minutes late and to ask for assistance. The person at reception expressed a complete lack of empathy, disregard for my circumstances and unwillingness to do anything to assist, thereby further exasperating my stress-induced heart condition. For fear of missing my urgent appointment, I felt compelled to drive as fast as possible and managed to reach the surgery only 5 minutes late. Upon arrival, I was ironically informed by said receptionist that there was in fact a delay of 20 minutes to my appointment time owing to earlier appointments running over time.
Visited July 2022
Review titled Riverbank Medical Centre
Replied on 13 July 2022
I am sorry to hear about your recent problem when you felt the receptionist's attitude fell short of your expectation and for the added stress that this caused you. Perhaps you could either ring or email the practice with details of your name and the date this happened, so I can look more closely into the events of that day.
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Review titled Great practice
Rated 4 stars out of 5
by Keith Galpin - Posted on 21 July 2022
Well run practice. Friendly staff help secure early appointments. In particular, my GP has proved to be well informed, efficient and caring. Congratulations to you all.
Visited July 2022
Review titled Riverbank Medical Centre
Replied on 26 July 2022
Thank you so much for taking the time to leave such a positive review about the practice. It is always so rewarding for all the staff to know that their hard work in providing the best service they can to our patients is appreciated.