Rivergreen Medical Centre
106 Southchurch Drive, Nottingham, NG11 8ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Rob wall - Posted on 07 February 2025
Excellent all round care and service from my check in at the desk to my blood test with the practice nurse
Visited February 2025
Review titled Rivergreen Medical Centre
Replied on 10 February 2025
Thankyou for taking the time to send this review, it will be shared with the team and a much needed boost. Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Angela - Posted on 13 February 2025
I tried today to get an appointment but as per usual none left. I called 111 because I am in agony, they asked questions and sent a paramedic. They did their checks and they said to go to A&E I said I would rather not so they rang the practice to try and get an appointment, only to be told “nothing we can do tell her to go to A&E “ I have been trying to get a face to face appointment since pre Covid! If I am lucky I get a telephone appointment which does not help ,how can you diagnose anything over the telephone?
Visited February 2025
Review titled Rivergreen Medical Centre
Replied on 13 February 2025
Dear Angela, Thank you for taking the time to give us feedback and please do contact the surgery directly if you wish to discuss this matter. If a health professional advises a certain route for care we recommend that it is followed. We have appointments available with a GP and other roles between the hours of 8am and 6.30pm Mon-Fri and we also open on a Saturday morning and from 7am on a Tuesday for pre booked appointments. Appointments are available 2 weeks or 2 days in advance and on the day. Once patients have booked our available appointments and we reach a safe working capacity we can signpost you to other clinicians and healthcare providers. Patients give positive feedback on our new longer opening hours and ring back telephone system. I am sorry you are not happy with our service, we look forward to speaking with you should you wish to make contact. Practice Manager
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Review titled Unable to access GP through any means of communication
Rated 1 star out of 5
by Liam Wynn - Posted on 17 December 2024
I received a letter saying I had to book a GP appointment to review my medication, but no date or time was offered and I have been unable to get a GP appointment because this practice releases appointments at 08:00 every morning. I am in work at 08:00 every morning and cannot call. Reception's response was that I should "get someone else to call for me", but even if I want to discuss it with my partner she is also in at 08:00 every morning. The practice has GP messaging turned off so I cannot contact them that way. Because of this I have had to pay a small fortune to have my medication prescribed privately so that I am not left without it over the Christmas period. This is not acceptable.
Visited December 2024
Review titled Rivergreen Medical Centre
Replied on 17 December 2024
Thank you for your feedback. Please contact the surgery if you wish to discuss this matter as we would like to understand what has happened. Like all practices we continually change and evolve to meet demand. We offer appointments 2 weeks in advance, on the day, between 8 am and 6.30pm, out of hours from 7am and on a Saturday morning at the surgery. Any patient can book appointments via the NHS App, in person, over the telephone or on-line. If any patient needs help accessing these methods please let us know. Our telephone system also has a new call back system where we call you back whilst it maintains your place in the queue, many patients welcome this new addition. We welcome all feedback, please contact the practice.
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Review titled Rude Receptionist / Customer Service
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2024
I rang them early morning and I can't go through the appointment line, however, I was able to talk to one lady. She was already rude at first when answering the call, and I was patient to ask for my concern. To make it short, we ask for appointment for a sperm count and discuss the details, she explains that we will not be covered by NHS, I was explaining to her that this wasn't the first time we did through NHS, and she did not even allow me to explain and she talks continuously that she wouldn't allow me to talk at all and hear my side, she even said bye in an Insulting way. Such a rude customer service!!
Visited July 2024
Review titled Rivergreen Medical Centre
Replied on 13 August 2024
Thank you for giving us this feedback. Please do contact the surgery if you wish to discuss the matter with us and for us to investigate the matter for you. We are always happy to learn if we have got it wrong and to explain more clearly if we have not communicated the reasons well.
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Review titled Where do I start
Rated 1 star out of 5
by Mrs julie brooking - Posted on 21 May 2024
Well when you book an appointment for telephone consultation at 8am in the morning and you don't get a call back by 4pm you then call the surgery to be told its staff training and shut what is the point in making an appointment if your not going to call the patient backing gets worse where the patient/doctor relationship gone I was told to make an appointment if my issue hadn't cleared up mmmmmm I can see why a and e are so blooming busy when you have doctors like this
Visited May 2024
Review titled Rivergreen Medical Centre
Replied on 22 May 2024
Thank you so much for taking the time with me on the telephone to discuss this matter and establish that the patient was called twice yesterday morning and did not answer. I am very pleased to see that an additional appointment had been made with the GP today. I also welcomed your views discussing the challenges faced by general practice and the steps that we are taking and trialing to alleviate these pressures to provide best care and protect our team from burn out. Thank you for the feedback and we are here in practice if you have any concerns in the future. Rivergreen Medical Centre
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Review titled No Duty of care
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
Been trying to get an appt for nearly 2 weeks after finding a lump, finally got an appt today for 2 weeks time! So a total of a month for someone to check out a lump. Such a big thing about getting smears and checking for lumps but when you find one there is no help. Disgusted would be an understatement. Once I finally see a GP let's hope all is OK because this will not be my only review
Visited April 2024
Review titled Rivergreen Medical Centre
Replied on 11 April 2024
I am sorry that you are unhappy with the service that you have received. I would be very happy for you to make contact with the practice and we can discuss further and see what has happened here as such an appointment request ordinarily goes through to the duty doctor on the same day. Please do make contact.
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Review titled Inconsistent
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2024
I was told 2 weeks ago, my daughter would receive her paediatrics appointment the following week that had been escalated by rivergreen and also rivergreen would call me back, no call back and paediatrics are no closer to offering an appointment as I have chased them. No help regarding my 4 year old who is regressing massively and we have been practically begging for support.
Visited April 2024
Review titled Rivergreen Medical Centre
Replied on 29 April 2024
Thank you for your feedback. I am aware of the challenges around this referral and will contact you directly. As a practice we welcome feedback - both positive and for improvement and are happy to discuss and investigate as needed. Please contact the practice directly and ask for the manager on duty who will be able to help you.
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Review titled Outstanding Medical Practice
Rated 5 stars out of 5
by Sue Eastman - Posted on 04 March 2024
I visit the practice on a three monthly basis and have done over the last five years. During my visits I find the reception team warm, friendly and welcoming. Each experience with clinicians is outstanding from start to finish. For example I last visited the practice on 15th February requesting an urgent appointment The receptionists listened and were helpful. The GP ensured they researched and checked the symptom's thoroughly, treated me with empathy, respect and understanding and ensured the correct treatment/outcome was provided, as they always do Very lucky to be registered with such an amazing practice. Thank you
Visited February 2024
Review titled Rivergreen Medical Centre
Replied on 05 March 2024
Thank you for your very kind review and for recognising all the good care that we provide in a challenging time for all in the health service. I will share this with the team as a much needed boost. Thank you again, Practice Manager
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
I tried calling for so many times to the surgery so I can book an appointment, of course every time you have to call for at least 32 times so you can manage to get in the queue so they can tell you that aren't any appointment left for that day even if you tell them that you wake up and you can't hear with a ear to quote "please call tomorrow morning or go to emergency ". Now I requested a referral letter is being a week still waiting.
Visited December 2023
Review titled Rivergreen Medical Centre
Replied on 02 January 2024
Dear Patient, I am so sorry that you are not happy with the service that you are receiving from the practice. We welcome all feedback and strive to continuously approve and adapt. We would like to discuss it further with you. Please can you contact the practice and ask for the Manager on duty so we can find out more and look into it for you. Many thanks, Rivergreen Medical Centre
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Review titled Helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2023
Phoned up to make an appointment for my daughter, explained I had anxiety & depression the receptionist was helpful, friendly & very understanding, went out of her way to help. Managed to get an appointment that day. Was very grateful of her understanding & patience with me. Thank you again for your kindness.
Visited December 2023
Review titled Rivergreen Medical Centre
Replied on 11 December 2023
Thank you for taking the time to give us this positive feedback, I have shared it with the team. The Practice Manager