Rivington Way Surgery
Phoenix Way, Ince, Wigan, Lancashire, WN3 4NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 4 stars out of 5
by Jackson - Posted on 17 March 2025
Booked online had no problems and the GP was very good and we now have a plan going forward ..many thanks
Visited March 2025
Rivington Way Surgery has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Mary Clarke - Posted on 21 February 2025
I requested my repeat prescription on the 13/02/25 I was left without my anti-depressants, anti-anxiety medication & diabetic medication for 3 days. I had to physically go into the surgery on the 20/02/25 to sort it because no one had a clue what was going on. This isn't the first time this has happened. No apologies or explanations just excuses. I've requested a phone call from the surgery manager, but I doubt I'll hear from them.
Visited February 2025
Rivington Way Surgery has not yet replied.
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Review titled Wonderful surgery
Rated 5 stars out of 5
by Joan Hunter - Posted on 03 March 2025
Friendly professional and helpful staff from reception to the gp. Always feel heard and cared for despite being a very complex person medically. I received care for my ongoing cough and referred for further treatment. Staff issued my blood form and followed up with the referral that was ready to collect
Visited February 2025
Rivington Way Surgery has not yet replied.
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Review titled Great surgery
Rated 4 stars out of 5
by Denise Irvine - Posted on 12 February 2025
When I was contacted about my mental health the Dr seemed genuinely concerned we talked about the triggers and he also arranged for someone from the mental health team who are situated in this practice to contact me of which they have.
Visited February 2025
Review titled Rivington Way Surgery
Replied on 13 February 2025
Thank you Denise for your kind words. We appreciate your lovely response and will feed this back to the Team.
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Review titled Strange
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2025
I had an appointment booked for me, and a doctor call me for a telephone appointment and I have not even contacted the practice. Very strange, doctor then scheduled a callback. This type of thing is why the NHS has so much inefficiency and wastage. All of the above for an appointment I never even made?
Visited January 2025
Review titled Rivington Way Surgery
Replied on 28 January 2025
Hi, I am sorry to hear that you have had a strange encounter. Would you be so kind as to email the surgery directly or pop in so that we can investigate the matter further. email gp-yo2274@nhs.net Thank you for letting us know. Ms G S Whitelock.
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Review titled Long term patient of the Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
I had a face to face appointment booked with a GP from the practice. Due to the current snow and ice conditions impacting on the appointments, I had my appointment converted to a telephone appointment. I was rather relieved as I am disabled and was apprehensive about having an accident. The GP phoned within the alloted time, and the reason for my appointment was dealt with satisfactorily.
Visited January 2025
Review titled Rivington Way Surgery
Replied on 28 January 2025
Thank you for your comments. We endeavor to meet the needs of our patients and glad to hear that you was satisfied with the outcome. Ms G S Whitelock
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Review titled Great service
Rated 5 stars out of 5
by P Roberts - Posted on 24 January 2025
Received a call from the practice to tell me I was due for a medical,due to my age every thing was sorted very quickly. Told at the time a doctor would ring me gave me, a date and time, was called on time Everything was perfect cannot fault the practice.
Visited January 2025
Review titled Rivington Way Surgery
Replied on 28 January 2025
Thank you Mr Roberts for your positive feedback. We very much appreciate your comments. Ms G S Whitelock
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Review titled Amazing doctor
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2024
I had a telephone appointment with the doctor, the same one I spoke to 4 weeks ago. I was surprised that he remembered me and things I had said. This put me at ease and gave me confidence that he cared.
Visited November 2024
Review titled Rivington Way Surgery
Replied on 14 November 2024
Thank you for your kind words. We really do appreciate your feedback. G. Whitelock - Practice Manager
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Review titled Appointment length
Rated 2 stars out of 5
by Angela J Parr - Posted on 28 November 2024
Telephone appointment- I was requested to make the appointment to receive information; at the start of the call the GP asked me what she could do? Preparing for appointments of the day booked the GP should prepare better for that patient; they are paid a lot of money and yet research of patient history and recent ailments or tests. Otherwise they are flying without backing up their decisions when it could lead to serious harm; 3 minute calls are a joke when it’s the patient explaining to the GP what they are missing (medically) when it is repeatedly reported and recorded on their system. Poor Performance and Lacking of Care and Empathy
Visited November 2024
Review titled Rivington Way Surgery
Replied on 28 January 2025
Dear Angela, Thank you for bringing this to my attention. We generally ask all reception staff to add comments to the appointment booking, advising the GP why the appointment has been made. I am sorry that this did not occur on this occasion and will bring this to the attention of the receptionist at our next meeting. Sorry for any inconvenience caused. Ms G S Whitelock
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Review titled Can't get meds
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2024
Trying for 3 days sort out meds got told by doc they ready went for them nothing ask at reception would have to wait and sort out with doc again sorry but told her to forget it back and forward not good ready then no body no anything about it
Visited November 2024
Review titled Rivington Way Surgery
Replied on 14 November 2024
Dear Patient, I am sorry that we were unable to have your prescription ready and waiting for you when you had ordered this yourself. Please do accept my apology and I will feed this information back to the reception staff. Hopefully you have your medication now. Regards G Whitelock - Practice Manager