Rivington Way Surgery
Phoenix Way, Ince, Wigan, Lancashire, WN3 4NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing doctor
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2024
I had a telephone appointment with the doctor, the same one I spoke to 4 weeks ago. I was surprised that he remembered me and things I had said. This put me at ease and gave me confidence that he cared.
Visited November 2024
Review titled Rivington Way Surgery
Replied on 14 November 2024
Thank you for your kind words. We really do appreciate your feedback. G. Whitelock - Practice Manager
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Review titled Appointment length
Rated 2 stars out of 5
by Angela J Parr - Posted on 28 November 2024
Telephone appointment- I was requested to make the appointment to receive information; at the start of the call the GP asked me what she could do? Preparing for appointments of the day booked the GP should prepare better for that patient; they are paid a lot of money and yet research of patient history and recent ailments or tests. Otherwise they are flying without backing up their decisions when it could lead to serious harm; 3 minute calls are a joke when it’s the patient explaining to the GP what they are missing (medically) when it is repeatedly reported and recorded on their system. Poor Performance and Lacking of Care and Empathy
Visited November 2024
Rivington Way Surgery has not yet replied.
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Review titled Can't get meds
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2024
Trying for 3 days sort out meds got told by doc they ready went for them nothing ask at reception would have to wait and sort out with doc again sorry but told her to forget it back and forward not good ready then no body no anything about it
Visited November 2024
Review titled Rivington Way Surgery
Replied on 14 November 2024
Dear Patient, I am sorry that we were unable to have your prescription ready and waiting for you when you had ordered this yourself. Please do accept my apology and I will feed this information back to the reception staff. Hopefully you have your medication now. Regards G Whitelock - Practice Manager
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2024
The doctor was on time ringing and helped me straight away my prescription was given to me via the chemist and is being delivered on Monday which was very quick I would recommend dr Walter
Visited November 2024
Review titled Rivington Way Surgery
Replied on 25 November 2024
Thank you for your kind words. I am happy to know that you were able to be contacted on time. Best Regards Ms Whitelock Practice Manager
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Review titled Good service today
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
Came into the surgery for a blood test form the staff were very friendly and helpful they dealt with me in a positive manner
Visited October 2024
Review titled Rivington Way Surgery
Replied on 16 October 2024
Dear Patient, Thank you for your kind remarks. This is very much appreciated. On behalf of Claire House Surgery
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Review titled Too slow at contact
Rated 4 stars out of 5
by Anonymous - Posted on 01 October 2024
I had my blood test 4 weeks ago and I waited 3 times for the doctor to ring me on different days when he did today I needed another blood test quite urgently they should of rang me on the first occasion a bit disappointed about this but overall the surgery is usually quite good
Visited October 2024
Review titled Rivington Way Surgery
Replied on 16 October 2024
Dear Patient, I am sorry to hear that you waited so long for a consultation from the GP. We intend to contact patients as soon as we receive a result and can only express my apologies and hope this will not happen again. For and on behalf of Claire House Surgery.
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Review titled Lovely GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Lovely staff greeted me very helpful, GP was most helpful with my issues it was discussed on the telephone in the end all went well,keep up the good work. The time slot I was given was perfect he rang 10 minutes earlier than arranged.
Visited October 2024
Review titled Rivington Way Surgery
Replied on 16 October 2024
Thank you. Your comments are noted and truly appreciated. On behalf of all at Claire House Surgery
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Review titled Good communication offered
Rated 5 stars out of 5
by Mug - Posted on 04 September 2024
An appointment was made and carried out in good time without much of a wait.Managed to have a conversation with doctor, detailing my health being results which had been obtained and how I should take my medication.Will have another discussion on the outcome again in time.
Visited September 2024
Review titled Rivington Way Surgery
Replied on 18 September 2024
Many thanks for your positive feedback, i will feed this back to the practice staff. Kind regards Claire House Surgery
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Review titled Great Doctor's
Rated 5 stars out of 5
by Micheala Maas - Posted on 06 September 2024
I have made a telephone appointment on line then been asked to come into the surgery and both experiences were great. The doctor listened and communicated extremely well and his diagnosis has helped me a lot
Visited September 2024
Review titled Rivington Way Surgery
Replied on 18 September 2024
Many thanks for your positive feedback, i will feed this back to the practice staff. Kind regards Claire House Surgery
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Review titled Credit where credit is due
Rated 4 stars out of 5
by Darren - Posted on 08 August 2024
The recent telephone consultation I had with the doctor was professional informative and friendly thank-you.
Visited August 2024
Review titled Rivington Way Surgery
Replied on 18 September 2024
Many thanks for your positive feedback, i will feed this back to the practice staff. Kind regards Claire House Surgery