Rivington Way Surgery
Phoenix Way, Ince, Wigan, Lancashire, WN3 4NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2024
The doctor was on time ringing and helped me straight away my prescription was given to me via the chemist and is being delivered on Monday which was very quick I would recommend dr Walter
Visited November 2024
Review titled Rivington Way Surgery
Replied on 25 November 2024
Thank you for your kind words. I am happy to know that you were able to be contacted on time. Best Regards Ms Whitelock Practice Manager
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Review titled Good service today
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
Came into the surgery for a blood test form the staff were very friendly and helpful they dealt with me in a positive manner
Visited October 2024
Review titled Rivington Way Surgery
Replied on 16 October 2024
Dear Patient, Thank you for your kind remarks. This is very much appreciated. On behalf of Claire House Surgery
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Review titled Too slow at contact
Rated 4 stars out of 5
by Anonymous - Posted on 01 October 2024
I had my blood test 4 weeks ago and I waited 3 times for the doctor to ring me on different days when he did today I needed another blood test quite urgently they should of rang me on the first occasion a bit disappointed about this but overall the surgery is usually quite good
Visited October 2024
Review titled Rivington Way Surgery
Replied on 16 October 2024
Dear Patient, I am sorry to hear that you waited so long for a consultation from the GP. We intend to contact patients as soon as we receive a result and can only express my apologies and hope this will not happen again. For and on behalf of Claire House Surgery.
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Review titled Lovely GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Lovely staff greeted me very helpful, GP was most helpful with my issues it was discussed on the telephone in the end all went well,keep up the good work. The time slot I was given was perfect he rang 10 minutes earlier than arranged.
Visited October 2024
Review titled Rivington Way Surgery
Replied on 16 October 2024
Thank you. Your comments are noted and truly appreciated. On behalf of all at Claire House Surgery
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Review titled Good communication offered
Rated 5 stars out of 5
by Mug - Posted on 04 September 2024
An appointment was made and carried out in good time without much of a wait.Managed to have a conversation with doctor, detailing my health being results which had been obtained and how I should take my medication.Will have another discussion on the outcome again in time.
Visited September 2024
Review titled Rivington Way Surgery
Replied on 18 September 2024
Many thanks for your positive feedback, i will feed this back to the practice staff. Kind regards Claire House Surgery
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Review titled Great Doctor's
Rated 5 stars out of 5
by Micheala Maas - Posted on 06 September 2024
I have made a telephone appointment on line then been asked to come into the surgery and both experiences were great. The doctor listened and communicated extremely well and his diagnosis has helped me a lot
Visited September 2024
Review titled Rivington Way Surgery
Replied on 18 September 2024
Many thanks for your positive feedback, i will feed this back to the practice staff. Kind regards Claire House Surgery
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Review titled Credit where credit is due
Rated 4 stars out of 5
by Darren - Posted on 08 August 2024
The recent telephone consultation I had with the doctor was professional informative and friendly thank-you.
Visited August 2024
Review titled Rivington Way Surgery
Replied on 18 September 2024
Many thanks for your positive feedback, i will feed this back to the practice staff. Kind regards Claire House Surgery
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Review titled Excellent service at the practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
our nurse goes above and beyond to help me out ,she ordered me a prescription and got a telephone appointment with the gp who was so understanding and helpful.
Visited July 2024
Review titled Rivington Way Surgery
Replied on 18 September 2024
Many thanks for your positive feedback, i will feed this back to the practice staff. Kind regards Claire House Surgery
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Review titled Poor
Rated 3 stars out of 5
by Angela - Posted on 13 July 2024
Was expecting telephone consultation, contacted surgery 3 times and was told I was still on the list for a consultation. On checking app it stated I had missed my consultation and message was left, message was on land line, this wasat 14.30 ,which I never use for consultation, it's always my mobile, as I was not in my home I would never receive consultation .Why was I still told even at 1700 hours I was still on the list for a consultation?
Visited July 2024
Review titled Rivington Way Surgery
Replied on 16 July 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 481120 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.
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Review titled By phone only
Rated 3 stars out of 5
by Sheila Fogg - Posted on 14 July 2024
Missed 2 calls on the mobile phone and one on the house phone that didn't register and no record of it. As for the mobile phone had the phone by my side I can only think that the signal had gone down as it does on many occasions. Resulting in appt missed. I did ring the reception and I asked if the doctor could be sent a message to ring me again while the phone was in my hand unfortunately I didn't get another call. It would be better to have the appt at the surgery to avoid this happening again. My symptoms need to be looked at in person anyway. I have booked another telephone appt but would appreciate a call back to ask me to visit the surgery.
Visited July 2024
Review titled Rivington Way Surgery
Replied on 16 July 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 481120 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.