Rivington Way Surgery
Phoenix Way, Ince, Wigan, Lancashire, WN3 4NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing surgery
Rated 5 stars out of 5
by Lyndsey Hughes - Posted on 06 July 2024
From the receptionists answering my initial call and directing me with who I need to see or speak to to the doctors appointments face to face or telephone I honestly cannot fault this practice. I am treated as a person and not a number and most importantly I feel heard and listened to. The doctors, nurses and other staff do an amazing job
Visited July 2024
Review titled Rivington Way Surgery
Replied on 16 July 2024
Many thanks for your positive feedback, i will feed this back to the reception staff and GP. Kind regards
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Review titled Tel appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2024
Took 8 failed attempts to get through, told (by text) to expect a call between 10:30 and 12:30 (which puts you on edge not to miss it). I actually got a call at 6:30pm. Also, Dr was not familiar with my treatment (which was approved by another Dr, Diabetes UK (the main charity for Diabetes) and the Government - weight loss injections) he's put me on half the dose I am meant to be on, told me he might have to discontinue my treatment and is now having to go for advice from a Pharmacist. It's left me off worse than when I started and caused a lot of unnecessary worry and upset.
Visited June 2024
Review titled Rivington Way Surgery
Replied on 16 July 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 481120 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 July 2024
Doctor and nurse are professional, kind and caring. They gave detailed health advice and arrange the next appointment/blood test for me at the same time. The reception is nice and helpful to explain what should I do next. I am appreciate to their great services.
Visited July 2023
Review titled Rivington Way Surgery
Replied on 18 September 2024
Many thanks for your positive feedback, i will feed this back to the practice staff. Kind regards Claire House Surgery
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Review titled Not to good
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Today 19/6/2023 i just wanted to renew my presciption but i could not get through on the phone!? it was always engaged 825961 or 557744 i could not get on line either.
Visited June 2023
Review titled Rivington Way Surgery
Replied on 23 June 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 481120 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.