ROBY MEDICAL CENTRE
Nutgrove Villa, Westmorland Road, Huyton, Liverpool, L36 6GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Happy New Patient
Rated 5 stars out of 5
by Brodie Galvin-Noon - Posted on 12 January 2023
I have recently registered me and my son at the practice. I am so happy I made the move all staff are very helpful, I have managed to book appointments when needed for my son. I have seen 2 of doctors on separate occasions both are very thorough. I highly recommend this practice.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 19 January 2023
Dear Brodie Thank you for your positive feedback, I will ensure your kind words are passed on to the team. Many thanks Lexie McComasky Practice Manager
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Review titled A practice run properly!
Rated 5 stars out of 5
by Kevin - Posted on 29 January 2023
I registered with Roby after one of my friends recommended them and I am so pleased I took their advice. This is a very well run practice, the staff are helpful and go the extra mile to help you. I was able to phone up in the morning and get a face to face appointment with a GP the same day - something I've not been able to do for years with my old practice. The GP was very caring and took the time to go through everything I needed. I couldn't be more grateful to them and would recommend anyone to register with Roby Medical Centre.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 23 February 2023
Dear Kevin, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards Lexie McComasky Practice Manager
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Donna - Posted on 29 January 2023
Just a short message to say how wonderful this practice is. I have recently registered here since not being happy with my old practice and I am very impressed with how well it is run and the levels of service and care it provides. All of the staff are friendly and helpful and there are a choice of clinicians available to book appointments with, all available short notice and plenty of face to face appointments. I couldn't rate this practice more highly and will recommend them to my friends and family. Thank you to all the staff.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 30 January 2023
Dear Donna, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards Lexie McComasky Practice Manager
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Review titled Great practice, plenty of appointments
Rated 5 stars out of 5
by Gareth - Posted on 11 January 2023
Roby Medical Centre has been consistently impressive with its level of care and delivery of services. There are always appointments available, all face to face if you want one, and you can even get one the same day most of the time. With the current situation of primary care across the NHS it’s very refreshing to find a practice going the extra mile for its patients to ensure they receive the best care available. I would recommend the practice to anyone looking to join.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 12 January 2023
Dear Gareth, Thank you for your feedback regarding your recent visit to our practice. I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards Lexie McComasky Practice Manager
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Review titled Thank you for being there
Rated 5 stars out of 5
by Andrew - Posted on 16 January 2023
I recently had to call the practice to book an appointment after not feeling well over Christmas. I don’t go to the practice often and thankfully I’m a well person. Listening to the media made me believe it was going to be difficult to get an appointment and I was dreading it. It couldn’t be easier I rang the phone was answered after a couple of minutes and I was asked if I wanted face to face or telephone, I asked for face to face and then was then given options for times the same day! I then needed a further appointment a week later and the same thing happened, this time I choice to have an appointment the next day. Amazing service each time and the staff are lovely. Just shows don’t believe the media trust your local practice and believe they are there to help you! The practice has changed a lot since the change in owners but it’s all for the positive!
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 19 January 2023
Dear Andrew Thank you for your positive feedback, I will ensure your kind words are passed on to the team. Many thanks Lexie McComasky Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Valerie Graham - Posted on 16 January 2023
After a phone call re: my husband who was really feeling u well, he was given an appointment to see the doctor that same morning. She was very concerned about his health and obtained a consultant appointment at local hospital that afternoon. Follow up on him has been quick and efficient. Also, I find that I always get a return can if I have a problem with anything, which is Wonderful, as are all the staff I have dealt with since they took over my existing practice.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 19 January 2023
Dear Valerie Thank you for your positive feedback, I will ensure your kind words are passed on to the team. Many thanks Lexie McComasky Practice Manager
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Review titled Excellent GP practice
Rated 5 stars out of 5
by John - Posted on 19 January 2023
I’ve recently joined this practice after reading the reviews and it’s lived up to the reviews. The phone is answered quickly, I’ve had a medical and a doctors appointment and a welcome leaflet. Didn’t get all of that in the years I was with my previous practice. I was even offered a cup of tea because the doctor was running behind at a home visit, who knew doctors still did house calls! I would recommend this practice and would like to say credit where credit is due this practice is working hard and you can always get an appointment and a a service with a smile.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 30 January 2023
Dear John, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards Lexie McComasky Practice Manager
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Review titled Excellent practice
Rated 4 stars out of 5
by Keith Hawkins - Posted on 27 February 2023
Since the practice has changed hands, the improvement has been astronomical. It is very easy to get an appointment and staff are friendly and helpful.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Keith, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Fabulous practice
Rated 5 stars out of 5
by Jane Jamieson - Posted on 04 March 2023
I recently had to phone Roby Medical Centre for an appointment. I didn't have long to wait in the queuing system and was given an appointment with a specialist nurse that same morning. The whole experience from initial telephone conversation to consulation, a referral, another appointment with a GP a couple of days later were so professional but I also have to say personal which when you are feeling under the weather makes you feel better. I had blood tests at 7.45am and had the results text to me before 7.00pm the same evening! Keep up the good work - we are so lucky to have you.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Jane, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Amazing practice!
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
All the staff are so polite and helpful at getting you booked in at the practice. I was seen for my appointment on time if not earlier and I never felt as if I was being rushed at all and everything I asked was explained to me so well. Would 100% recommend this GP practice to anyone looking to register.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 12 January 2023
Dear Patient, Thank you for your feedback regarding your recent visit to our practice. I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards Lexie McComasky Practice Manager