Rock Healthcare Limited
22 Derby Way, Bury, Lancashire, BL9 0NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
I went into Radcliffe yesterday morning (9th July) with what felt like an endless list of issues but the receptionist at the desk was so so friendly and had so much time to help me! I never usually do reviews on things but this really needs recognising. She was so helpful, she knew exactly what I needed and was very informative. She really seemed to care and went above to help me. I’ve really struggled the last few months with health issues and it’s staff like this who make everything so much easier. An absolutely credit to the practice I didnt get her name but she was brilliant.
Visited July 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for your lovely feedback on the website, which we are most grateful for. All feedback is reviewed in our monthly practice meetings and discussed in detail how to improve services and outcomes for patients. The staff member has been informed of this review and was very happy that you have taken the time to inform us of the positive experience you had that day. Regards Miss S Smith - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Muazzam Ali Awan - Posted on 12 July 2024
I have a good experience with doctors or staf sawling in my legs, I call the Risption thy listen my problem and give me early appointment and at the appointment day Dr chack me very briefly and chang my some medication, it's really good change and I feel comfortable now
Visited July 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for taking the time to feedback to us regarding your recent appointment. I am pleased to hear you are feeling much more comfortable now. I want to assure you that all patient feedback is discussed in our monthly meetings and we are most grateful for your feedback. We have worked hard over the past 12 months since I commenced on improving the services at Rock Healthcare and positive patient outcomes. Regards Miss S Smith - Practice Manager
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Review titled Worst service i could have imagined
Rated 1 star out of 5
by Zeeshan - Posted on 13 July 2024
Came to the GP for an appointment scheduled by NHS 111 it was scheduled for 16:15 i came at 16:00 had to wait for more than hour the people who came after me there time was scheduled for 16:30 and 16:45 they got checked before me please don’t come here I won’t recommend it
Visited July 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Zeeshan, I am sorry to hear you of your experience at the practice that day. We do try our best to see patients on time however this can be difficult more so when we have emergencies, this can impact on the timings of the clinics. Our clinical staff have 10 mins per patient as per the standard appointment times set out by NHSE. Most patients can take longer than this, however rather than rebook patients we do our upmost to see them that day. You did advise that other patients had been seen before your time however we have a number of clinics running at the same time with numerous GPs, ANPS, Pharmacists, Practice Nurses, HCAs. I would like to reassure you that we do take all patient feedback very serious in order to improve patients outcomes. Your comments will be discussed in our next practice meeting. Please accept our apologies for any inconvenience this may have caused you. We have recently set up a Patient Participation Group at the practice and would welcome you joining the group. Please look on the practice website or contact the practice for further details. Regards Miss S Smith - Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Rochelle Taylor - Posted on 03 June 2024
I took my son today for his first ever blood test. I was worried with how he might take it as he’s only 2 years old but the Nurse was amazing. He was so calm and although slightly confused as to what was happening he didn’t flinch or cry once. I was amazing. She was super informative and friendly and I was in and out within minutes. Thank You.
Visited June 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for your feedback on the website, We have just recently trained a new staff member at the practice to carry out Pediatric bloods. This service is an additional service which we offer as a practice to all practices across Bury. I am grateful for the lovely comments and the positive experience both yourself and and 2 year old, of which can be an extremely stress time for you both. Its reassuring to hear your positive experience and I will ensure this is feedback to the staff member. Regards Miss S Smith - Practice Manager
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Review titled No appointments
Rated 2 stars out of 5
by John Smale - Posted on 26 June 2024
Been trying for a month to get an appointment went in told no appointments left you need to ring up at 8am which I have been doing but when you are 27th in que and finally get through to sorry no appointments left try again tomorrow absolutely disgusting and receptionist had a very horrible attitude to
Visited June 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Mr Smale, I am sorry to hear you had a negative experience with the practice. All our staff are now trained in care navigation and should advise you of the best healthcare professional for your concern. Calling at 8am is only for patients where this is urgent and need to be see the same day. We have a number of options for patients to also see pharmacists and Advanced Nurse Practitioners who can all prescribe. We also have advance bookings on the appointment book at the practice. I have also discussed your concern with the Team leaders who overview reception to ensure all patients are treated with courteous and caring attitude at all times. I also monitor the calls and we do play them to staff members if the need occurs to identify any learning issues. Please accept our apologies on this occasion as this is not the service we expect any of our patients to have. Regards Miss S Smith - Practice Manager
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Review titled Very caring
Rated 5 stars out of 5
by Aiza - Posted on 30 May 2024
I had a blood test, I am 8 years old. The nurse was kind and caring, she made me feel not scared, she had a donkey I put my arms on it , didn’t feel the needle, I got a sticker. I would have another blood test from this nurse. Thank you
Visited May 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Aiza, Thank you for taking the time to feedback about your recent visit to the practice with our nurse. I am pleased to hear you liked our Donkey, He does get a lot of hugs and you didn't feel the needle. I hope you liked your I am brave sticker. I have spoken to the nurse and feedback your lovely comments. Regards Miss S Smith - Practice Manager
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Review titled Blood tests
Rated 5 stars out of 5
by Craig Morley - Posted on 16 May 2024
My daughter went for blood tests. She was nervous about having them done but the person doing the tests was great and really put her at ease.
Visited May 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Mr Morley, Thank you for taking the time to share your recent experience at the practice with your daughter. This can be a worrying time for children and parents. I am pleased to hear you were both put at ease and the staff member addressed all of your concerns. I have discussed this in the last practice meeting and the staff member was very pleased with your lovely feedback. Regards Miss S Smith - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Andrew Green - Posted on 07 May 2024
After 5 months of being incapacitated due to an issue with my feet that left me crippled, I saw a Dr I'd not seen previously who prescribed a course of medication, which, after just one week, has seen me go from having to use a wheelchair (or crutches if its been a very short walk) to being able to walk unaided. To say that I'm delighted with the result is an understatement, I've no doubt that he will have many other very happy patients
Visited May 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Mr Green, Thank you for sharing your positive feedback with the practice. This must have been a difficult time for you and I pleased to hear you are on the pathway to recovery. We do discuss all feedback from the website in our monthly practice meetings to identify any gaps in services and improve outcomes for patients. If you can spare the time you may want to visit the practice website and join us in our next PPG meeting. Please contact our reception team if you require any further assistance. Once again thank you for your lovely comments, we are most grateful. Regards Miss S Smith - Practice Manager
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Review titled Great with children
Rated 5 stars out of 5
by Laura - Posted on 23 May 2024
Our nurse was excellent when taking my son’s blood. She was very patient and calm and entertained and distracted him well.
Visited May 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Laura, Thank you for taking the time to feedback to us regarding the positive service you had at the practice whilst attending for pediatric bloods. We want to ensure all children feel safe and appreciate this can be a stressful time for both the patient and the parent. Hospitals an be a scary place for little ones, being able to offer this valuable service in the practice for Bury is most important. I have also discussed this in the last Practice Meeting and the staff member was very grateful for your lovely feedback. Regards Miss S Smith Practice Manager
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Review titled Amazing receptionist and nurse
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
i’m not actually a patient at this practice but my daughter had a blood test here. The receptionist was so lovely and so attentive to my daughter who was a bit nervous! I didn’t catch her name but she had brown hair in a high pony tail! She was really friendly and could not do enough to help us, the nurse we saw was also incredibly kind and patient with my daughter. I am seriously considering changing practices after such a pleasant experience! The whole experience has changed my daughters opinion on blood tests and I couldn’t be more thankful to the team!
Visited April 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for your lovely feedback left on the website which has been discussed in our recent practice meeting and the staff member has been informed. I am pleased to hear both yourself and your daughter had a positive visit to the practice that day. We currently provide the service for all GP practices in Bury additionally to the regular GP services to all our patients. We have an excellent clinical and none clinical team which myself and the lead GP have been working with for the past 12 months. Our key aim was to ensure we provide excellent primary care services to all our patients along with the residents of bury who use the Pediatric blood clinics. Once again thank you for taking the time to feedback to us. Regards Miss S Smith - Practice Manager