Rothschild House Group
Chapel Street, Tring, Hertfordshire, HP23 6PUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood tests
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2023
The Health Care Worker who carried out the tests was friendly, kind, efficient and knowledgeable. Appointment was on time. Procedure painless. Results available 4 days later. Good job.
Visited September 2023
Review titled Rothschild House Group
Replied on 24 September 2023
Hi, Thank you for your kind review, which we shall pass on to our staff. Steve Sharpe Practice Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Julia Try - Posted on 22 September 2023
Efficient online registration process. Proved identity online. Useful call back service for booking appointments. Friendly doctor. Caring consultation.
Visited September 2023
Review titled Rothschild House Group
Replied on 24 September 2023
Julia, Thank you for your kind review, and welcome to the Surgery. Having recently registered with us, we are pleased that you found our registration process straightforward - we have recently automated the registration process, which allows us to have your information processed quickly. Steve Sharpe Practice Manager
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Review titled Very good.
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2023
Medical staff are very efficient, I never have any problems with the treatment I receive. However the same can't be said for the reception staff. They need to concentrate on booking appointments and not offering their opinions.
Visited August 2023
Review titled Rothschild House Group
Replied on 27 August 2023
Hi, Thank you for review. We have a wide range of different clinicians plus parter health organisations. Part of our Patient Services' role is to ensure the patient is signposted to the right clinician for their issue, meaning they will need to ask various questions. Many thanks, Steve Sharpe Practice Manager
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Review titled Very efficient - Thank you
Rated 5 stars out of 5
by Christine Moran - Posted on 28 August 2023
Within 24 hours of registering my family (6) with the practice my five year old daughter was bitten by a wasp and very quickly her hand inflamed and swollen so she couldn’t move her fingers. We phoned the practice for an appointment. The doctor called back within the hour and after sending through a photo of the hand, antibiotics were prescribed. They were available the same day at the local chemist. All in under 24 hours - faster and less hassle than the best private practices. Many thanks!
Visited August 2023
Review titled Rothschild House Group
Replied on 29 August 2023
Christine, Thank you for your kind review. Firstly we hope your daughter is feeling much better. We are very happy that you found the Practice very helpful and efficient in both registering your family and treating your daughter quickly. Our GP Triage system ensures that you will treated quickly and on the same day if there is a medical need. Thank you. Steve Sharpe Practice Manager
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Review titled Amazing service. All the time.
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
The receptionists, nurses and doctors at this surgery all do a phenomenal job. The nurse I saw was kind, calm and supportive and I have never had a bad experience with anyone I have encountered. A far cry from some of the other surgeries I have experienced in the past.
Visited August 2023
Review titled Rothschild House Group
Replied on 18 August 2023
Hi, Thank you for your kind review, which we'll pass on to our staff. I know they really appreciate such positive comments with all the hard work they put in to ensure the best possible care to our patients. Steve Sharpe Practice Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2023
Always helpful and thorough treatment. Easy to book appointments,all staff helpful. Doctor recently helped both children with multiple issues,really appreciate the care.
Visited August 2023
Review titled Rothschild House Group
Replied on 27 August 2023
Hi, Thank you for your kind review, which we will pass on to our staff. Steve Sharpe Practice Manager
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Review titled Great Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 July 2023
Yesterday I had an appointment with a great nurse at Chapel Street Surgery. I was very nervous due to a previous bad experience. I cannot praise the nurse who I saw highly enough. She was kind, considerate and put me at my ease with a big smile to welcome me. She was the perfect nurse in all ways and I want her to know what a big positive experience she made my appointment.
Visited July 2023
Review titled Rothschild House Group
Replied on 05 July 2023
Hi, Thank you for your kind review, which we'll pass on to our nursing team. Steve Sharpe Practice Manager
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Review titled Excellent service from nursing staff
Rated 5 stars out of 5
by George - Posted on 18 July 2023
Following a fall in a car park I badly grazed an elbow and was concerned it might not be healing properly. I called Patient Services for a nurse appointment at 8:40, opted for a call-back, which came at 9:00 from a helpful staff member and a nurse appointment made for me at 1:45pm. The Nurse was reassuring about my healing progress, but cleaned and redressed my wound to make sure it continued healing and provided advice about future care, including a spare dressing. Very impressed and happy with whole experience.
Visited July 2023
Review titled Rothschild House Group
Replied on 19 July 2023
George, Thank you for your kind review, which we will pass on to our team. Hopefully your elbow is getting better after your fall. Steve Sharpe Practice Manager
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Review titled Excellent practice!
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2023
I am able to get the help I need promptly when I need it an have my questions answered. My GP is knowledgeable, helpful and friendly
Visited June 2023
Review titled Rothschild House Group
Replied on 25 June 2023
Hi, Thank you for your kind review, which is very appreciated and will be passed on to our staff. Steve Sharpe Practice Manager
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Review titled Failure of triage by photographic evidence
Rated 3 stars out of 5
by Barry Simmons - Posted on 24 June 2023
Requested to see nurse regarding post operation query/assurance. Photo evidence sent for assessment. Told to return to hospital in Harrow as surgical drain required. Spent several hours waiting with concern after this diagnosis. Endured over two hours round trip in car ( I had knee replacement). Only to be told everything was normal and no treatment was required. This system is obviously not fit for purpose in all occasions. Maybe you could review and amended. Barry Simmons
Visited June 2023
Review titled Rothschild House Group
Replied on 25 June 2023
Barry, Thank you for your feedback. Having recently had a knee replacement operation then you remain under the care of the private hospital used until fully discharged. Reporting significant issues of swelling and pain, the GP asked for some photos to confirm the problem. This also meant you did not need to visit the Practice at that point, with a swollen and painful knee. On reviewing these the GP concluded that it would be in your best interest to have the issue reviewed by your hospital team - they would be best placed to determine whether the swelling was a normal post op condition or something more untoward such as an infection or other issue. The GP was correct in their recommendation, and would not have been different with any further physical examination. Providing photos when requested is a very good way of providing the clinician with additional information very quickly. It is used by almost all practices. The clinician can then request a further physical examination if this was deemed appropriate. You say your hospital gave the all clear, which is good news. We appreciate that the drive to the hospital will have been uncomfortable for you, but hopefully you can see that having this checked out was the correct decision and in your best interest. Steve Sharpe Practice Manager