Royal Arsenal Medical Centre
21 Arsenal Way, Plumstead, London, SE18 6TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good help and support
Rated 5 stars out of 5
by Ana Lopez - Posted on 08 January 2025
I requested a repeat prescription which after two days was still pending the GP's approval. I urgently needed the prescription as I was travelling abroad and would not want to run out of medicines during that time. The member of staff who answered my telephone call was able to speed up the process to get the GP's approval the same day if possible. The care and attention I received was currently second to none. Thanks!
Visited January 2025
Royal Arsenal Medical Centre has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
I was having problems with local pharmacy and renewing my prescription. Very helpful Prescription Clerk, solved the problem for me. Thank you
Visited January 2025
Royal Arsenal Medical Centre has not yet replied.
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Review titled Great experience
Rated 4 stars out of 5
by Mr Aaron H G Whittaker - Posted on 31 January 2025
Very very polite and helpful, went above and beyond to help me with my situation..a definite thumbs up from me.
Visited January 2025
Royal Arsenal Medical Centre has not yet replied.
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Review titled Prescriptions service is excellent
Rated 4 stars out of 5
by Anonymous - Posted on 31 January 2025
The staff member handling prescriptions is outstanding. Offers personal service, explains clearly, helps with tips for better access, takes time to listen, very friendly, and goes above and beyond to make patients feel listened to. What a gem!
Visited January 2025
Royal Arsenal Medical Centre has not yet replied.
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Review titled Great Support!
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
I received tremendous support navigating the solution to my query and getting a result quickly. The administrator showed great care and understanding for my situation and how to get me the help that I needed. She clearly outlined what was happening and provided guidance on what to do next.
Visited November 2024
Royal Arsenal Medical Centre has not yet replied.
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Review titled Jeopardy to your physical and mental health
by Ewa - Posted on 19 October 2024
I would like to express my concerns regarding my recent experience with the healthcare system, which has been profoundly challenging. Upon joining the GP, I was asked to provide details regarding my current medications and their reorder timelines. When it became necessary to request a repeat prescription, I diligently followed the prescribed process and was informed that it would take 2-3 days for processing. However, after three days without confirmation, I reached out to the pharmacy for clarification, only to learn that the doctor had not yet reviewed my prescription. After consulting with the GP, I was informed that there was a hold on my prescription without any prior notice. I sought an update and followed up the next day, at which point I was advised that blood work would be required. Eager to comply, I inquired about the forms needed for the blood work, but unfortunately, no information or forms were provided by the GP's office. The following day, I had to call again to ascertain the status of these forms, and was told they were still pending. Despite multiple calls to confirm, it took three attempts before I finally obtained the necessary paperwork. As I attempted to schedule the blood work, I was informed that the earliest available appointment was three weeks out. This delay has left me without a crucial medication that I have relied on for nearly a decade, and my symptoms began to re-emerge. In an effort to address the situation, I made an appointment with my GP to discuss potential interim medication options, but this appointment was canceled without explanation. When I reached out to the practice to inquire further and escalate my concerns, I was informed that a note would be left for the doctor. However, I received no follow-up. I repeated the process 3 times. Unfortunately, each inquiry resulted in the same response: a note would be left, but no further action was taken. At this point, my condition had deteriorated significantly, impacting my mental health. I decided to visit the GP practice in person to seek assistance. Upon arrival, I was met with a dismissive attitude from the receptionist, who admonished me for my presence. Feeling overwhelmed, I experienced a breakdown in the reception area, pleading for someone to listen to my concerns. Finally doctor called the next day, I was unable to fully articulate my situation due to interruptions. My credibility was called into question, I was faced with a lack of understanding. In summary, my experience has highlighted significant gaps in the standard of care provided, and I felt treated with suspicion rather than understanding. It is essential for healthcare professionals to establish trust and open communication with their patients, and I hope that my concerns can be addressed to improve the experience for others in similar situations. Needless to say, once I have my prescription, I am looking for another practice.
Visited October 2024
Royal Arsenal Medical Centre has not yet replied.
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Review titled No Service, GP with no basic medical knowledge
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2024
I have been told by my private Practitioner that I need an ultrasound and blood test to confirm my symptoms. Therefore I made appointment with Royal Arsenal Riverside Medical Centre online. I then received a call from a Practitioner, who barely asked much useful questions and concluded that I don't need any scan or test. He recommended me to take contraceptual pills, I mentioned that I am planning to get pregnant but he insist me to use the pills. Normally, before taking contraceptual pills, blood test needs to be done to me to make sure my body is ok to take the pills. The GP ignored my statement and said 'you are questioning my medical knowledge, I'm ending the conversation now' and ended the call. How ridiculous this is?!?! They are Practitioners paid by government, and all these funds are coming from our income tax. How could such knowledgeless Practitioners be in medical centre and make nonsense medical suggestions to patients!
Visited October 2024
Royal Arsenal Medical Centre has not yet replied.
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Review titled Routine review
Rated 5 stars out of 5
by Keith Hunt - Posted on 24 September 2024
Punctual, efficient, informative and courteous. Blood pressure, blood sample taken and kit provided for urine sample which I was able to hand in immediately and have a couple questions answered and appointments made.
Visited September 2024
Royal Arsenal Medical Centre has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Ewa Wojciechowska - Posted on 03 May 2024
I used to go to my surgery 9 (nine!!)years and I have to write: Great practice. • I have the same doctor- the best doctor I have ever met ( I am 73), He helped me many times when I had severe problems with my heart and even with mental problems. • fantastic management • smart and friendly staff eg. the same woman in reception ( 9 years/ may be longer) • very clean everywhere, even during pandemic time I was not afraid to come in. • my appointments used to be on time but if you want to wait/rest for a while, there are leaflets, newspapers and even books for children.
Visited May 2024
Royal Arsenal Medical Centre has not yet replied.
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Review titled Overall experience
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
My overall experience at Royal Arsenal Medical Centre has left me hesitant to seek medical care. The staff were rude and dismissive, showing no empathy or understanding of my situation. On one occasion, despite multiple requests via their online form, over the phone, and in person, I was unable to speak directly with the GP. Additionally, when I filled out their online form to request an appointment, I was referred further but was not informed about the referrals made, leaving me unaware of my care plan. In a recent case, I believe my health records were shared with the local council, yet I remain uncertain about what was specifically shared. This lack of communication discouraged me from seeking timely medical attention, worsening my condition and ultimately resulting in a more complicated and costly treatment for the NHS. I hope the practice improves its communication and patient engagement to foster a better healthcare environment.
Visited May 2024
Royal Arsenal Medical Centre has not yet replied.