Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Donna Benbow - Posted on 21 January 2025
Reception staff extremely friendly and helpful. Nurse was very professional and put me at ease, all my questions were answered.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 22 January 2025
Dear Donna Benbow, thank you for taking the time to complete this review, all patients feedback and comments are welcomed by the practice and are discussed with all staff in our practice meeting. Thank you again Kind Regards
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Review titled Saddlers surgery
Rated 5 stars out of 5
by Gerry Coogan - Posted on 24 January 2025
I had a call off the doctor to tell me the results of my scan he put my mind at rest the doctors manner was very good and he helped me a lot
Visited January 2025
Review titled Saddlers Health Centre
Replied on 28 January 2025
Dear Gerry Coogan, thank you for taking the time to complete this online review. All patient feedback is welcomed by the surgery and discussed in our monthly practice meeting. Thank you again Kind Regards
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Review titled Good practice
Rated 4 stars out of 5
by Abiodun Adelakun - Posted on 18 January 2025
My experience with the front desk office was superb. She has a good manner of approach. And my experience with the Doctor was extremely unique, he professionally attended to my need.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 20 January 2025
Dear Abiodun Adelakun, thank you for taking the time to complete this online review. All patients feedback, comments are welcomed by the practice and are discussed in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Not Good Service
Rated 3 stars out of 5
by Anthony Parkes - Posted on 08 January 2025
I had a flu vaccine booked for well over a month i turned up to my appointment for them to turn around and say why are you here, I said for my flu jab and got told "well its not happening we haven't had any flu jabs in stock for a at least a few months" if this is the case why was i not informed and even better why was the appointment made if they have not had any in stock for a while, terrible service.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 09 January 2025
Dear Anthony Parkes, thank you for taking the time to complete this online review. All patient feedback is welcomed at the practice and is discussed in our practice meeting. I can only apologies for the miss-communication between the staff and patients regarding our flu vaccinations unfortunately we have ran out of the flu vaccinations and cannot obtain any more and staff are aware of this. Please be assured I will be speaking to the reception staff regarding this. Thank you again for raising this.
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Review titled Respectful and behaved professional staf
Rated 4 stars out of 5
by Usama Aslam - Posted on 08 January 2025
The staff and the Doctors are all very respectful and behaved and take things professionally in a friendly manner I was their for my first face to face check up and it was fun regardless of the fact that they took some of my blood lol 😂
Visited January 2025
Review titled Saddlers Health Centre
Replied on 09 January 2025
Dear Usama Aslam, thank you for taking the time to complete this on line review. All patient feedback is welcomed by all staff and discussed in our practice meeting. Thank you again
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Review titled Exceptional practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
I was sceptical of joining gp in walsal because of many things I have been told and many bad reviews. I summoned courage of joining saddlers and ever since I joined I have no regret of joining. 1. Its closer to my house. 2. They attend to me promptly. I cannot forget my first doctor appointment experience. The doctor took time to go through my existing tests and results with my former gp and recommended further test to rule out some health issues. This made me happy and gives me joy. My visit to the hospital the following month for another complaint, the same doctor quickly made a referral with nhs hospital for me although yet to receive mail from the hospital on the referral. I will not mind if a reminder can be sent to the hospital.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 18 March 2025
Dear patient thank you for taking the time to complete this online review. I am pleased to hear that your experience has been a positive one. We discuss all comments and reviews with all staff in our practice meeting and welcome all patients comments. Thank you again for your comments. Kind Regards
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Review titled Disappointing procedure overall
Rated 2 stars out of 5
by Gillian Morris - Posted on 18 January 2025
I received a phone call off one of the doctors to discuss results of a recent x-ray on my knee. I would rather have seen the doctor face to face but I wasn't given that option. I had to wait 6 weeks to receive this phone call and I don't feel the consultation was satisfactory. I would have liked to see someone face to face. I felt the doctor was very vague. No treatment apart from painkillers (which I requested) was offered or offer of any follow up appointment.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 20 January 2025
Dear Gillian Morris. Thank you for taking the time to complete this online review. Patients do have a preference of how they want to be contacted. All patients can request a face to face appointment if they wish. I am sorry you were not notified of this on booking the appointment, I will discuss this with our reception team. If you feel that you would like a further appointment to discuss your results with the GP face to face, please contact the surgery and we can arrange this for you. Thank you for bringing this to my attention. Kind Regards
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Review titled Efficient Service
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2025
Online request dealt with quickly and efficiently (on a number of occasions). Electronic communication is a very good tool being developed set effectively by the practice.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 31 January 2025
Dear patient, thank you for taking the time to complete this online review. Patients feedback is important to the surgery and is discussed in our practice meeting with all staff. Thank you Kind Regards
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Review titled Very Satisfied
Rated 5 stars out of 5
by Ananthi Yugambaranathan - Posted on 28 January 2025
Had a telephone consultation with my GP. He was sympathetic to my condition and made a referral to the specialist. I made the appointment through the online system and very happy with the quick response
Visited January 2025
Review titled Saddlers Health Centre
Replied on 28 January 2025
Dear Ananthi Yugambaranathan, thank you for taking the time to complete this online review. We welcome all patient's feedback which is discussed in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
the waiting time was very short, I accessed the GP online and had the appointment very quickly. I received a phone call to remind me to go to the GP and was asked if the time was possible. The reception nurses are very kind and the doctor is very calm. I have always received good treatment for my health after the doctor assessed me.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 20 January 2025
Dear patient, thank you for taking the time to complete this online review. All patients feedback, comments are important to the surgery. We discuss all feedback with our staff in our practice meeting for ways to improve our services. Thank you again Kind Regards