Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient Service
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2025
Online request dealt with quickly and efficiently (on a number of occasions). Electronic communication is a very good tool being developed set effectively by the practice.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 31 January 2025
Dear patient, thank you for taking the time to complete this online review. Patients feedback is important to the surgery and is discussed in our practice meeting with all staff. Thank you Kind Regards
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Review titled Very Satisfied
Rated 5 stars out of 5
by Ananthi Yugambaranathan - Posted on 28 January 2025
Had a telephone consultation with my GP. He was sympathetic to my condition and made a referral to the specialist. I made the appointment through the online system and very happy with the quick response
Visited January 2025
Review titled Saddlers Health Centre
Replied on 28 January 2025
Dear Ananthi Yugambaranathan, thank you for taking the time to complete this online review. We welcome all patient's feedback which is discussed in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
the waiting time was very short, I accessed the GP online and had the appointment very quickly. I received a phone call to remind me to go to the GP and was asked if the time was possible. The reception nurses are very kind and the doctor is very calm. I have always received good treatment for my health after the doctor assessed me.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 20 January 2025
Dear patient, thank you for taking the time to complete this online review. All patients feedback, comments are important to the surgery. We discuss all feedback with our staff in our practice meeting for ways to improve our services. Thank you again Kind Regards
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Review titled Ethical practice
Rated 5 stars out of 5
by ABAYOMI AYANDELE ADERIBIGBE - Posted on 22 January 2025
The doctor on duty was so friendly and made me felt at ease. He made time out to e plain why I was invited in a manner that I was not anxious in anyway. He took out his time listen to my enquiries and gave soothing responses.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 23 January 2025
Dear Abayomi Ayandele Aderibigbe, thank you for taking the time to complete this online review. All patients feedback is welcomed by the practice and is discussed in our practice meeting. Thank you for your positive comments. Kind Regards
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
Brilliant practice, very few remain and this one of them. Waiting times can rise and fall asleep expected but there's plenty of screens to notify you when your ready to be called in to an appointment. Seating area is lovely, very roomy, lots of space, multiple floors. They even have an ultrasound department there which saves time on the hospital and NHS strains. They do your bloods there too which again saves times on those walk in hubs for blood tests at hospitals. Lovely friendly staff, always there to help you. One of the best surgery's in the Walsall area.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 20 January 2025
Dear patient, thank you for taking the time to complete this review. I am so pleased that you experience with our surgery was one on this level. All patient's feedback is very important to the surgery and is discussed in our practice meeting with all staff. Thank you again for your positive comment. Kind Regards
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Review titled Great treatment
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2024
Received all what I needed. Nurse with perfect knowledge and very helpful. Really happy with this apoitment
Visited December 2024
Review titled Saddlers Health Centre
Replied on 09 December 2024
Dear patient, thank you for taking the time to complete this review. All patient's feedback is discussed in our practice meeting with all staff and welcomed. We use all feedback to review ways to improve our service. Thank you once again Kind Regards
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Review titled Brilliant service
Rated 5 stars out of 5
by Joan Carby - Posted on 03 December 2024
From beginning to end, it was a pleasant experience. Checking in for appointment, the nurse was courteous and explained everything. This is my second experience attending the practice as I recently registered as a new patient. I was reluctant to change my practice, but My fears have been alleviated. There was nothing to worry about. So pleased.
Visited December 2024
Review titled Saddlers Health Centre
Replied on 03 December 2024
Dear Joan Carby, thank you for taking the time to complete this online review. All patient feedback is welcomed by the surgery and is discussed in our practice meeting with all staff. I am so glad to hear these positive comments and thank you again. Kind Regards
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2024
Took time , but staff apologised . I arrived on time and i did self check in . I waited for about 30 minutes before my name was called. But as soon as i entered i met a sister who was very friendly. She apologised for time i waited . I loved being around her . Very welcoming
Visited December 2024
Review titled Saddlers Health Centre
Replied on 11 December 2024
Dear patient, thank you for taking the time to complete this review. All patients feedback is welcomed and discussed in our practice meeting with all staff. We are always looking for ways to improve our service. Thank you again Kind regards
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Review titled Poor service
Rated 1 star out of 5
by Kimberley Symes - Posted on 12 November 2024
There is so many problems with this doctors and when it comes to requesting support it isn’t given , to be informed by a doctor for a mental health appointment don’t come in I’ll phone you , phone call takes place and you are still refused any medication during a crisis you have to await days of emails. I’ve had to be the middle person sorting there issues out multiple times with no apologies
Visited November 2024
Review titled Saddlers Health Centre
Replied on 14 November 2024
Dear Kimberley Symes, thank you for taking the time to complete this review. Due to the sensitivity of these comments, I would suggest that you contact the surgery to speak to the practice manager. Kind Regards
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Review titled Booked with wrong nurse
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2024
After rescheduled my kids appointment and got appointments after 1 and half month the appointment was wrongly booked with a wrong nurse. The team should have known this before booking. I hope this error don't get repeated.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 22 November 2024
Dear patient, thank you for taking the time to complete this online review. I am sorry that you had to experience an error in this form and I will be speaking to the reception team regarding this to ensure this doesn't happen again. If you do wish to speak to the practice manager regarding this, please contact the surgery. Please accept our apology. Kind Regards