Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Booked with wrong nurse
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2024
After rescheduled my kids appointment and got appointments after 1 and half month the appointment was wrongly booked with a wrong nurse. The team should have known this before booking. I hope this error don't get repeated.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 22 November 2024
Dear patient, thank you for taking the time to complete this online review. I am sorry that you had to experience an error in this form and I will be speaking to the reception team regarding this to ensure this doesn't happen again. If you do wish to speak to the practice manager regarding this, please contact the surgery. Please accept our apology. Kind Regards
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Review titled Great Service
Rated 5 stars out of 5
by Keith Smalling - Posted on 27 November 2024
Had a telephone consultation as per usual Doctor was attentive and made consultation easy quick addressed concerns and recommendations for action. A role model still shining a light, how GP's used to be.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 28 November 2024
Dear Keith Smalling, thank you for taking the time to complete this online review. All patient's feedback is discussed in our practice meeting with all staff and welcomed. The surgery uses all patient feedback for ways to improve our service. Thanks again for your positive comments. Kind Regards
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Review titled It’s a good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
I had a great experience with the HCA at my recent well person review. My appointment was on time. My questions answered. HCA in my opinion was professional and extremely competent.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 12 November 2024
Dear patient, thank you for taking the time to complete this on line review. All feedback, comments and reviews are discussed in our practice meeting with all staff who welcome all feedback. Thank you again for your positive review. Kind Regards
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Review titled Amazing Practice
Rated 5 stars out of 5
by Ladan - Posted on 27 November 2024
Saddlers Health Centre GP has been nothing short of amazing to me, the biggest surprise to me was customer service I receive from the receptionists every time I’ve called or been there!, We all know the stereotype and they’re the first practice I’ve ever been to that have been so kind, welcoming, respectful and don’t make you feel anxious for turning up. The doctors and nurses have also been so helpful to me and made me feel at ease visit and have taken me seriously which is so important to me. I just want to say a massive thank you to everyone there!
Visited November 2024
Review titled Saddlers Health Centre
Replied on 27 November 2024
Dear Ladan, thank you for taking the time to complete this review, all patient feedback is discussed in our practice meeting with all staff and all comments welcomed. The surgery are always looking at patients feedback for ways to improve our service. Thank you for your positive comments. Kind Regards
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
get a response to messages very quickly, I get a call on the phone because I can't travel due to problems, very kind nurses, experienced doctors, the test results came in a very short time and I was informed very quickly. An excellent team At the reception you get a very quick response to what you need, kind ladies, you are treated with respect.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 25 November 2024
Dear patient, thank you for taking the time to complete this online review. All patients feedback is discussed in our practice meeting with all staff and welcomed. The surgery are always looking at ways to improve the service we offer. Thank you again Kind Regards
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Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2024
Was seen 10 minutes early! Very easy to book online and nurse was friendly and efficient. In and out in less than 3 minutes.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 13 November 2024
Dear patient, thank you for taking the time to complete this on line review. All feedback from patients is welcomed by our staff and surgery. This review will be discussed in our practice meeting. Thank you again. Kind Regards
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2024
I recently seen the nurse to check my feet for Diabetes, everything went very well and the nurse very informative and had some other tests, very happy with whole process.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 25 November 2024
Dear patient, thank you for taking the time to complete this on line review. All patients feedback is welcomed by all staff and is discussed in our practice meeting. The surgery use patient feedback for ways to improve our services. Thank you again Kind Regards
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Review titled Sympathetic
Rated 4 stars out of 5
by KHoulston - Posted on 09 November 2024
The appointment was easy to make via the website and I was able to talk about all my needs. The doctor was sympathetic and took actions needed to help improve the situation with both conditions.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 11 November 2024
Dear KHoulston, thank you for taking the time to complete this online review and for your positive feedback. All comments, reviews and feedback are discussed with all staff in our practice meeting and all comments welcomed. Thank you again. Kind Regards
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
They are quick to respond when booking appointment .Friendly & helpfull receptionist .Doctors are very professional in assessing my medical needs referring me to other medical team for proper diagnosis and treatment
Visited November 2024
Review titled Saddlers Health Centre
Replied on 18 November 2024
Dear patient. Thank you for taking the time to complete this on line review. All comments, reviews and feedback are welcomed by all staff and discussed in our practice meeting. Thank you again for your positive comments. Kind Regards
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Review titled Good service
Rated 5 stars out of 5
by Mark Taylor - Posted on 24 November 2024
Had an appointment booked, was thankful for the reminders that came prior to the appointment. The appointment went well, staff were friendly and helpful me ade the experience worthwhile.. Waiting time was also a good factor as I did not have to wait long to be seen
Visited November 2024
Review titled Saddlers Health Centre
Replied on 25 November 2024
Dear patient thank you for taking the time to complete this online review. All patients comments are discussed in our practice meeting with all staff and all comments welcomed. Thank you again Kind Regards