Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt Service
Rated 5 stars out of 5
by Lee Preston - Posted on 30 March 2025
Saw doctor who was understanding of my symptoms and situation. Blood samples were required, and an additional appointment with the nurse for bloods were booked within ten minutes of seeing the doctor
Visited March 2025
Review titled Saddlers Health Centre
Replied on 31 March 2025
Dear Lee Preston. Thank you for taking the time to complete this online review. It is pleasing to know that you received the service that we thrive towards with all our patients. The surgery welcome all patients feedback which is discussed in our practice meeting with all staff. Thank you again for your comments Kind Regards
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Review titled Efficient Gp Practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2025
The nurse that I saw on 25th March 2025 was extremely pleasant and very efficient, making me feel at ease.
Visited March 2025
Review titled Saddlers Health Centre
Replied on 26 March 2025
Dear patient, thank you for taking the time to complete this online review. Patient feedback is important to the surgery and is welcomed by all staff. We discuss all feedback in our practice meeting with all staff. Thank you Kind Regards
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Review titled Practice
Rated 3 stars out of 5
by Thomas Askey - Posted on 15 March 2025
Saw a different Dr today very professional and seemed to care for patients and there well being was very thorough And asked lots of questions some of my meds changed and two x-rays required felt very reassured when leaving the surgery first time for a long time
Visited March 2025
Review titled Saddlers Health Centre
Replied on 17 March 2025
Dear Thomas Askey, thank you for taking the time to complete this online review. The surgery welcome all feedback and comments from patients and we use this information for ways to improve our service. I'm pleased to hear that your consultation was a positive one and that the clinician reassured you in the next steps. Thank you again Kind Regards
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2025
The service at this surgery is very professional and helpful.i was offered professional advice that I could use to help me improve my life.
Visited March 2025
Review titled Saddlers Health Centre
Replied on 14 March 2025
Dear patient, thank you for taking the time to complete this online review. I am pleased to hear that the advice from our professional was useful. We discuss all patients feedback in our practice meeting with all staff and all feedback is welcomed. Thanks again Kind Regards
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Review titled Great practice
Rated 5 stars out of 5
by Julie darcy - Posted on 26 March 2025
I had a review of medication and was seen quickly and was very good .. had no problem getting an appointment and seen
Visited March 2025
Review titled Saddlers Health Centre
Replied on 26 March 2025
Dear Julie Darcy, thank you for taking the time to complete this online review. We welcome all patient feedback and discuss this in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Great Practive And Professionalism
Rated 1 star out of 5
by Liam Cooper - Posted on 31 March 2025
Great Care Taken When Having Stitches Out After An Operation, Can't Thank You Enough Again
Visited March 2025
Review titled Saddlers Health Centre
Replied on 31 March 2025
Dear Liam Cooper, thank you for taking the time to complete this online review. We welcome all patients feedback and discuss this in our practice meeting with all staff Thank you again Kind Regards
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Review titled Annual Health Check
Rated 5 stars out of 5
by Azam - Posted on 26 March 2025
I received a message from the Surgery to book for my yearly health check. All the appointments were co-ordinated to minimise time away from work. All the staff (receptionists, HCA and Doctors) were courteous and helpful.
Visited March 2025
Review titled Saddlers Health Centre
Replied on 26 March 2025
Dear Azam, thank you for taking the time to complete this online review. All patients feedback is welcomed by all staff and is discussed in our practice meeting with all staff. Thank you Kind Regards
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Review titled Telephone consultation medication review
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2025
I was very disappointed and annoyed with how this telephone appointment was handled in respect of of the efficiency of keeping to my appointment time. The surgery phoned me and booked a telephone consultation for 10.20am. This was confirmed in the NHS app. I agreed to this time as it fitted with my arrangements for that day. I was ready and waiting for the call at 10.20am. I waited until 11.00am, still no call. I had to go out and drive to my sisters for caring for her and get her some groceries on the way. The surgery eventually called at 11.20 am. 1 hour after my agreed appointment time. I took the call in a supermarket car park. The consultation itself was fine. However, I was told that the surgery staff should not have agreed a specific appointment time and that the call could have been between 9.00am and 1.00pm, a 4 hour timespan. I feel it is unreasonable to expect someone to be available for 4 hours, a maximum of 30 minutes would seem more reasonable to me if the appointment time cannot be strictly adhered to.
Visited March 2025
Review titled Saddlers Health Centre
Replied on 17 March 2025
Dear patient, thank you for taking the time to complete this online review, we are thankful for all comments from patients and review this information for ways to improve our service. I am sorry that the call times were inconvenient for you. The reason we do not issue specific times for the telephone consultations is that if the GP runs over the clinic or there is an emergency that the GP's have to deal with in clinic this leaves the patients concerned that the GP hasn't contacted them they then chase this up with the surgery reception staff. We do advise a call between 9-1pm but patients can request a specific time frame with reception if they have other engagements and we do try to accommodate this although its not always possible. I will speak to the team regarding this to see if changes to this procedure need to be reviewed and amended. Thank you for raising this and if you feel you need to discuss this further, please contact the surgery to speak to the practice manager. Kind Regards
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Review titled Great Practice, Thankyou
Rated 5 stars out of 5
by Liam Cooper - Posted on 20 March 2025
Had To Have Stitches Removed Recently But The Two GP's Who Were Practicing Seen That' That Wasn't Possible And There Was A Problem And They Was Really Helpful Before My Way To The Hospital And The Level Of Care Was Amazing, Can't Thankyou Again Enough
Visited March 2025
Review titled Saddlers Health Centre
Replied on 24 March 2025
Dear Liam Cooper, thank you for taking the time to complete this online review. All patient feedback is welcomed by the surgery and is discussed in our practice meeting with all staff. Thank you Kind Regards
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Review titled Friendly and Great Practice
Rated 4 stars out of 5
by Uchenna Anslem Okanome - Posted on 25 March 2025
So many diagnostics questions were asked but all in all they were very simple and professional in all manner of approach
Visited March 2025
Review titled Saddlers Health Centre
Replied on 25 March 2025
Dear Uchenna Anslem Okanome. Thank you for taking the time to complete this online review. All patient feedback is important to the surgery and is discussed in our practice meeting with all staff. Thank you again Kind Regards