Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Patricia Aufrere - Posted on 06 February 2025
Rang the surgery last Friday trying to make a GP appointment for my hrt review, was advised by receptionist that she could try to book me in with the advance pharmacy but the date that she offered me didn't suit me due to work commitments so filled up a online consultation , got a text same day that a telephone appointment was made for me the following tuesday
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 February 2025
Dear Patricia Aufrere, thank you for taking the time to complete this online review. The surgery welcome all feedback from patients and use this to review ways to improve our service. I am glad to know our online access was a positive use for you. Kind Regards
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Review titled Excellent patient focused care
Rated 5 stars out of 5
by Nachhtar Kaur - Posted on 13 February 2025
The NHS needs more practices like Saddlers Health Centre. The whole surgery runs extremely efficiently, all staff are really friendly and caring. The GPs are attentive and caring. M specialist referral was completed even before I reached home. Thank you again to all the team at Saddlers Health Centre, please keep up the excellent service.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 13 February 2025
Dear Nachhtar Kaur thank you for taking the time to complete this online review. All patients feedback is important to the surgery as we use this information to review ways to improve our service. WE discuss all feedback in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
I never thought i could get the support I got in due course but just like that, everything was put in place to help me with my ailment
Visited February 2025
Review titled Saddlers Health Centre
Replied on 27 February 2025
Dear patient, thank you for taking the time to complete this online review. We welcome all feedback from patients and use this information to review way we can improve our service. All feedback is discussed in our practice meeting with all staff. I am please you have received the support required for your recovery. Kind Regards
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2025
Refused to do my blood test because I was having private treatment. The test was about my general health. First booked appointment and on the day of blood test cancelled it even I was eligible.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 March 2025
Dear patient, thank you for taking the time to complete this online review. I am sorry to hear this, without full information I am unable to comment on this. Please contact the Practice Manager at the surgery to discuss further.
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Review titled Good Practice
Rated 4 stars out of 5
by Gillian Smith - Posted on 06 February 2025
The doctor I saw sorted my problem out by sending me for an exray, and put my mind at rest after seeing him withe results.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 February 2025
Dear Gillian Smith, thank you for taking the time to complete this online review. The surgery welcome all feedback and arrange action as required. Thank you again Kind Regards
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Review titled Very Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2025
First booked and then cancelled my blood test sample few hours before appointment which was about my general health because treatment was private. Even I was eligible for it. Left me option of paying extra money.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 March 2025
Dear patient, thank you for taking the time to complete this online review. I am sorry to hear this, without full information I am unable to comment on this. Please contact the Practice Manager at the surgery to discuss further.
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Review titled Good Customer Service
Rated 4 stars out of 5
by Oluwatosin Samuel Orekoya - Posted on 14 February 2025
The staff at the reception were friendly. They attended to me promptly. The doctor who attended to me was nice.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 17 February 2025
Dear Oluwatosin Samuel Orekoya, thank you for taking the time to complete this online review. All patient feedback is important to the surgery and is discussed in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Continuous care
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
I am in the position where I need specific treatment on specific dates. This appointment went well and I was able to make an appointment for my next treatment. All went extremely efficiently.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 28 February 2025
Dear patient, thank you for taking the time to complete this online review. We use all patient's feedback to review ways we can improve our service. We do try our best to accommodate patients specifics where possible. Thank you again Kind regards
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Review titled Great GP practice
Rated 5 stars out of 5
by WADDAH ELABBAS YAHIA AHMED - Posted on 08 January 2025
I had an excellent experience at this GP clinic. The staff were incredibly friendly and made me feel welcome right from the start. My appointment was on time, which I really appreciated, as it showed their respect for patients’ schedules. The communication throughout the visit was perfect—clear, informative, and reassuring.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 09 January 2025
Dear Waddah Elabbas Yahia Ahmed. Thank you for taking the time to complete this on line review. All patients feedback is welcomed by all staff and is discussed in our practice meeting. Kind Regards
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Review titled Great practice
Rated 4 stars out of 5
by Sadef - Posted on 24 January 2025
I saw a female GP and she was brialliant . We need more GPS like her she was very compassionate and listen to me with full attention . She did not rush me . Good GP
Visited January 2025
Review titled Saddlers Health Centre
Replied on 24 January 2025
Dear Sadef, thank you for taking the time to complete this online review. All patient feedback is welcomed by the practice and is discussed in our practice meeting with all staff. Kind Regards