Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Saddlers Health Centre.
Reviews
-
Review titled Quick
Rated 4 stars out of 5
by Sarah - Posted on 05 October 2024
Nurse was very good , explained everything fully to me , I was seen on time , practice is very clean
Visited October 2024
Review titled Saddlers Health Centre
Replied on 07 October 2024
Dear Sarah, thank you for taking the time to complete this review. All comments, reviews and other feed back we receive is discussed with all staff in our practice meeting and is welcomed by all staff. Thank you again for completing this review. Kind Regards
-
Review titled Who checks previous prescription for new customers. e
Rated 3 stars out of 5
by John Morris - Posted on 31 October 2024
My wife and I are 84 years old and are new to the Sadlers Health centre. The first repeat Prescriptions for both of us were incorrect. Is any one checking this . At the time it caused us grief and pain .
Visited October 2024
Review titled Saddlers Health Centre
Replied on 05 November 2024
Dear Mr Morris, thank you for taking the time to complete this review. All comments, reviews and feedback are discussed in our practice meeting with all staff and we welcome all feedback. Prescriptions are normally ordered through the nominated pharmacy of the patient or the patient themselves as I don't have the full information regarding this prescription query I would not be able to comment, but if you would like to discuss this further, please contact the surgery to speak to the practice manager. Kind Regards
-
Review titled Worst practice ever I experienced
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2024
Most of my appointments was cancelled and wasn’t rebooked. Also other peoples appointment comes in my name with time which was more disappointed cause had to wake up early to go gp.
Visited October 2024
Review titled Saddlers Health Centre
Replied on 22 November 2024
Dear patient, thank you for taking the time to complete this on line review. I am sorry that you have had appointments cancelled and not rebooked without full details of this I cannot investigate. If you wish to discuss this further, please do not hesitate to contact the surgery to speak to the practice manager. In regards to the other peoples appointments in your name again without full details I cannot investigate but this should not be happening please contact the surgery so that we can resolve this. Once again I apologies for any inconvenience caused. Kind Regards
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
I received respect and help with treatment, the registry helped me and guided me, the doctor is an experienced and very calm man and is interested in my condition. I was also called after the consultation at the medical center
Visited October 2024
Review titled Saddlers Health Centre
Replied on 05 November 2024
Dear patient thank you for taking the time to complete this review. All comments/feedback and reviews are discussed in our practice meeting with all staff and all feedback welcomed. Kind Regards
-
Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2024
Both my gps looking after me very well. they know me well, and always pay attention to be updated regarding my health
Visited October 2024
Review titled Saddlers Health Centre
Replied on 24 October 2024
Dear patient, thank you for taking the time to complete this review. All feed back, reviews and comments are discussed with all staff in our practice meeting and all feed back welcomes. Thank you again for your positive feedback. Kind regards
-
Review titled Shambles
Rated 1 star out of 5
by Let down patient - Posted on 17 September 2024
Cannot get appointments Reception staff unhelpful Not seen on time, 30 mins late for each appointment yet patients waiting to check-in then told you are too late and GP won’t see you despite arriving on time
Visited September 2024
Review titled Saddlers Health Centre
Replied on 18 September 2024
Dear patient, thank you for taking the time to complete this review and brining this to out attention. The Saddlers Health Centre do offer emergency on the day appointments as well as routine appointments up to 6 week in advanced with many of our clinicians, you can request appointments on line through our website, call the surgery or pre-book an appointment using the NHS app. Sometimes the clinic's do run behind time we do try and let the patient know this on arrival and do keep them updated if they are sat in the waiting room if this has not happened I do apologise and will look into this. We do operate a 10 minute late policy for patients anything over this time we will ask the GP if they have time to still see the patient but with clinic's running on a schedule this is not always possible and will ask the patient to rebook. If you would like to discuss this further please do not hesitate to contact the surgery and speak to the practice manager.
-
Review titled 1st class
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
Seen the nurse after operation on my hand She was fantastic so helpful booked my next appointment Didn't have to wait hours The receptionists are also great Would recommend anyone
Visited September 2024
Review titled Saddlers Health Centre
Replied on 12 September 2024
Dear patient, thank you for taking the time to complete this review, all feed back, reviews and comments are welcomed by all staff and are discussed in our practice meeting. Thank you again for your positive feed back.
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2024
GP was impatient. Didn’t let me finish my sentences as she said she only had a limited time for the phone call.
Visited September 2024
Review titled Saddlers Health Centre
Replied on 26 September 2024
Dear patient, thank you for taking the time to complete this review. I am sorry that you were dissatisfied with your consultation with our GP. If you wish to discuss this further, please do not hesitate to contact the surgery to speak to the Practice Manager. Kind Regards
-
Review titled Excellent GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2024
Staff are friendly and actually listen which is so important! Receptionists, Nurses and both Doctors, the practice is exceptional. We were new to the area and registered at another practice which was awful so decided to change about a year ago and so glad we did. Thank you Saddlers Health Centre for providing outstanding health care!
Visited September 2024
Review titled Saddlers Health Centre
Replied on 01 October 2024
Dear patient, thank you for taking the time to complete this review. The surgery welcome all feed back from reviews, comments, Friends and Family questionnaires. All reviews are discussed in our practice meeting with all staff. Thank you again for your positive comments
-
Review titled Organised practice
Rated 5 stars out of 5
by Sue - Posted on 03 September 2024
Had to attend smear test 02.09.24. The nurse was amazing. I was dreading it but she treated me with kindness and understanding and sympathy. She was so friendly and informative. I felt lucky to have seen her as l was very nervous and worried. She put my mind at ease straight away. What a credit she is to the practice.
Visited September 2024
Review titled Saddlers Health Centre
Replied on 05 September 2024
Dear Sue, thank you for taking the time to complete this review, all feed back is welcomed by the surgery. This review will be discussed in our practice meeting with our staff. Thank you again