Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Health assessment
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2025
Recently changed doctors to Saddlers. Was really impressed I could change doctors using NHS app. Sadlers contacted me and communicated quickly. Appointment and initial health assessment was friendly efficient with quick results. Centre was friendly and easy to use with free parking - really impressed.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 20 January 2025
Dear patient, thank you for taking the time to complete this online review. We welcome you as a new patient to the surgery. I am so pleased that your first visit was a positive one and thank you for your comments. All patient's feedback is welcomed by our surgery and is discussed in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Professional
Rated 5 stars out of 5
by William George James - Posted on 15 February 2025
A modern clean practice with excellent staff and facilities appointment was on time and treatment carried out in a caring and professional manner and would highly recommend this practice and staff
Visited January 2025
Review titled Saddlers Health Centre
Replied on 17 February 2025
Dear William George James, thank you for taking the time to complete this online review. All patient's feedback is important to the surgery as we use this to review ways to improve our service. Thank you for the recommendation. Kind Regards
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Review titled Great practice
Rated 5 stars out of 5
by Obiekwe Izuchukwu Mark - Posted on 15 January 2025
I was attended with care I thank the NHS for their effective work In the UK I didn't waste time,it was fast
Visited January 2025
Review titled Saddlers Health Centre
Replied on 16 January 2025
Fear Obiekwe Lzuchukwu Mark, thank you for completing this online review, all patient feedback is welcomed by the practice and is discussed in our practice meeting with all staff. We always review comments for ways to improve our service. Thank you Kind Regards
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Review titled Doctor seems unbothered
Rated 2 stars out of 5
by Tanya Pearce - Posted on 13 January 2025
I have been dealing with a lot of back pain and had to go for a MRI, I had an appointment for the doctor to explain the results. The doctor had left me waiting for 40 mins I’d seen other patients go in and be seen for 10 mins at a time. I was in there for less than 5 minutes, as my doctor mumbled my results and proceeded to jester thumbs up and carry on with physio, I feel like I’ve just not been taken seriously about how much pain I’ve been in, and offered no follow up appointment. Honestly if I could I’d go private.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 13 January 2025
Dear Tanya Pearce. Thank you for taking the the time to complete this online review. I am sorry that you were not happy with the consultation with the GP regarding your back pain. If you would like to discuss this further please contact the surgery and speak to the practice manager. All standard appointment times are set at 10 minutes. If a patient feels they need longer for their appointment then they are encouraged to arrange a double appointment. Our surgery do try to ensure that clinic times run on time but sometimes with emergencies or computer errors there can be a delay and for this I apologies. Kind Regards
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Review titled Great Practice
Rated 5 stars out of 5
by Donna Benbow - Posted on 21 January 2025
Reception staff extremely friendly and helpful. Nurse was very professional and put me at ease, all my questions were answered.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 22 January 2025
Dear Donna Benbow, thank you for taking the time to complete this review, all patients feedback and comments are welcomed by the practice and are discussed with all staff in our practice meeting. Thank you again Kind Regards
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Review titled Saddlers surgery
Rated 5 stars out of 5
by Gerry Coogan - Posted on 24 January 2025
I had a call off the doctor to tell me the results of my scan he put my mind at rest the doctors manner was very good and he helped me a lot
Visited January 2025
Review titled Saddlers Health Centre
Replied on 28 January 2025
Dear Gerry Coogan, thank you for taking the time to complete this online review. All patient feedback is welcomed by the surgery and discussed in our monthly practice meeting. Thank you again Kind Regards
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Review titled Good practice
Rated 4 stars out of 5
by Abiodun Adelakun - Posted on 18 January 2025
My experience with the front desk office was superb. She has a good manner of approach. And my experience with the Doctor was extremely unique, he professionally attended to my need.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 20 January 2025
Dear Abiodun Adelakun, thank you for taking the time to complete this online review. All patients feedback, comments are welcomed by the practice and are discussed in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Not Good Service
Rated 3 stars out of 5
by Anthony Parkes - Posted on 08 January 2025
I had a flu vaccine booked for well over a month i turned up to my appointment for them to turn around and say why are you here, I said for my flu jab and got told "well its not happening we haven't had any flu jabs in stock for a at least a few months" if this is the case why was i not informed and even better why was the appointment made if they have not had any in stock for a while, terrible service.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 09 January 2025
Dear Anthony Parkes, thank you for taking the time to complete this online review. All patient feedback is welcomed at the practice and is discussed in our practice meeting. I can only apologies for the miss-communication between the staff and patients regarding our flu vaccinations unfortunately we have ran out of the flu vaccinations and cannot obtain any more and staff are aware of this. Please be assured I will be speaking to the reception staff regarding this. Thank you again for raising this.
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Review titled Respectful and behaved professional staf
Rated 4 stars out of 5
by Usama Aslam - Posted on 08 January 2025
The staff and the Doctors are all very respectful and behaved and take things professionally in a friendly manner I was their for my first face to face check up and it was fun regardless of the fact that they took some of my blood lol 😂
Visited January 2025
Review titled Saddlers Health Centre
Replied on 09 January 2025
Dear Usama Aslam, thank you for taking the time to complete this on line review. All patient feedback is welcomed by all staff and discussed in our practice meeting. Thank you again
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Review titled Exceptional practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
I was sceptical of joining gp in walsal because of many things I have been told and many bad reviews. I summoned courage of joining saddlers and ever since I joined I have no regret of joining. 1. Its closer to my house. 2. They attend to me promptly. I cannot forget my first doctor appointment experience. The doctor took time to go through my existing tests and results with my former gp and recommended further test to rule out some health issues. This made me happy and gives me joy. My visit to the hospital the following month for another complaint, the same doctor quickly made a referral with nhs hospital for me although yet to receive mail from the hospital on the referral. I will not mind if a reminder can be sent to the hospital.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 18 March 2025
Dear patient thank you for taking the time to complete this online review. I am pleased to hear that your experience has been a positive one. We discuss all comments and reviews with all staff in our practice meeting and welcome all patients comments. Thank you again for your comments. Kind Regards