Sea Mills Surgery
2 Riverleaze, Sea Mills, Bristol, Avon, BS9 2HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hopeless practice
Rated 1 star out of 5
by Patricia - Posted on 07 August 2024
After 4 weeks of speaking to 6 different doctors, most of whom were unhelpful I was referred to Southmead where it was confirmed I have Stage 3 Cancer. Now I can't access my NHS App because Sea Mills Surgery say I have to re-register. This is impossible, and has added to my distress. I have been a patient for over 40 years, when this used to be a wonderful practice. You need to sort out how people can re-register for the NHS App, and access their details. It is truly shocking that a surgery can be so badly run.
Visited August 2024
Sea Mills Surgery has not yet replied.
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Review titled Going downhill rapidly
Rated 2 stars out of 5
by Claire - Posted on 06 August 2024
Sea Mills Surgery was an exceptional GP surgery, easy to get appointments, very good doctors, excellent support staff. They recently joined Mendip Vale partnership and have spiralled into a practice which is unrecognisable. It is next to impossible to get appointments, they won't do anything without an econsult form but on numerous occasions my forms have been completely ignored, not too mention they are horrendous to complete. They give appointments but don't log them in the system so you turn up only to have to make yet another appointment for a week or more. They have recently migrated their systems and in doing so completely wiped their servers so that all appointments made before the migration disappeared meaning they had multiple people turning up for the same appointments. It also meant that the NHS app no longer connects to my GP record so I can't check test results or order repeat prescriptions. I know from managing migrations in the past (incl for the NHS) that there were multiple things not put in place to make this smoother not only for their staff but also the patients. It's such a shame to see a surgery who were so good become a complete and utter shambles.
Visited August 2024
Sea Mills Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Phone 8 o'clock in the morning for appointment after suffering 5 days with a very bad migraine to be refused appointment after being told its not urgent NHS website says any migraine lasting longer than 72 hours needs to be seen by GP. but instead I had to speak to pharmacist who called 5hrs later and be told I need to do e-consult
Visited April 2024
Sea Mills Surgery has not yet replied.
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Review titled Lacking basic medical skills and a personal touch
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2024
After two months and six visits, including a laboratory test, I am still awaiting a diagnosis for my symptoms as the staff seem incapable of demonstrating the first principles of medicine. Some staff, I have heard, are professional but not the ones I visited. They can only be part timers, like supply teachers, there to make up the numbers but not do anything of substance. The last doctor actually referred me to an ANP as she was not prepared to commitment herself or take the time to carry out a proper consultation! The administrative staff seem to have lost interest in the job having little time for patients, and the covid screen ensures there is no personal contact with the great unwashed. The staff go through the motions of work, like in a corporate bureaucracy, and the eConsult system allows them to hide behind a electronic wall as any personal contact is removed. After filling in eConsult forms with photos the doctors do not even bother to read them before a consultation, making it just an exercise in bureaucratic form filling where eConsult is triage by an AI algorithm. I can envisage within five years AI drones will replace all the staff at this surgery and I wager no one will even notice.
Visited April 2024
Sea Mills Surgery has not yet replied.
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Review titled Unsatisfied
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
I went to the surgery on Monday 03/24 with a prescription for my son and was told that it would be done as he was going on holiday,he has been today on the 06/24 be told once again it hasn't been done, I also asked for it to be put on repeat just to be told that they don't do it, which I know is untrue as I have the same condition
Visited March 2024
Sea Mills Surgery has not yet replied.
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Review titled Prompt and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
I received a face to face GP consultation three days after completing an e-consultation. I underwent blood tests and an X-ray the following working day. The results were available after a week and I received a telephone consultation four working days later. All for a persistent but non-critical condition. Everything was very timely and reassuring. Thank you.
Visited February 2024
Sea Mills Surgery has not yet replied.
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Review titled Thankful to be with this practice
Rated 5 stars out of 5
by Dorothy Jenner - Posted on 12 September 2023
In the last couple of years I seem to have needed to make contact with the surgery many, many times and have always been treated efficiently, respectfully, warmly and professionally by all members of staff. I feel extremely fortunate to be with this practice especially when I hear others complaining about their experiences.
Visited September 2023
Sea Mills Surgery has not yet replied.
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Review titled Great for physical issues , not so much for mental health
Rated 4 stars out of 5
by Anonymous - Posted on 02 August 2023
I’ve had great help and advice regarding physical ailments. But in my most recent experience of using reconsult to flag up major mental health issues these were ignored & only the physical side of the difficulty addressed. I’ve only mentioned my mental health twice before and on both those occasions as well it was ignored. It’s hard enough to raise this as an issue in the first place, I’d really like the doctors to be more alert to asking about this side of things. The surgery is otherwise fantastic .
Visited July 2023
Sea Mills Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by A Rotheram - Posted on 11 April 2023
I have always had an exceptional service with Sea Mills Surgery. I rang today about my son and he was seen within a few hours. I have found the reception and GP team to be extremely caring, kind and helpful. Thank you for all of your care during a particularly pressurised time for the NHS.
Visited April 2023
Sea Mills Surgery has not yet replied.
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Review titled Always a problem
Rated 1 star out of 5
by AM Siwka - Posted on 28 March 2023
I was invited to a servical screening so I went to book an appointment. I was told " We can't book you one as we don't know the nurse's schedule. Come back in a couple of weeks " I came back after 3 weeks and was told " Sorry, we still don't have it " I find that very unlikely. I am very upset about the treatment I have received there.
Visited March 2023
Sea Mills Surgery has not yet replied.