Sea Mills Surgery
2 Riverleaze, Sea Mills, Bristol, Avon, BS9 2HLContact details and opening times
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Reviews
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Review titled Rude receptionist
Rated 3 stars out of 5
by Patient here since 1966 - Posted on 21 February 2023
This morning I had a telephone appointment with a pharmacist (due to my original appointment with my doctor last week being cancelled because a receptionist booked me into March instead of February). I waited by the phone all morning and when I hadn't heard by 12.30 rang the surgery. I was kept hanging on for 22 minutes being told I was first in the queue. When I did get a reply I informed the receptionist politely of the waiting time as I feel they should be aware in the interests of efficiency and was told they were very busy. I then asked about my appointment and was told she would see that it happened soon. I tried to explain that I had a dental appointment later but she persistently talked over me in a very rude way not allowing me to finish what I was saying. When I asked if I would get the call before my appointment she replied 'probably'. I said 'probably?' and she asked what time the appointment was. I replied 2.30. She then said she would convey this to the pharmacist and ask her to ring me. It's now 2pm and I have heard nothing. As someone who had an extremely stressful career myself (teaching children with learning difficulties and behavioural problems) I fully understand the pressures of a receptionist's job but her attitude and rudeness in not allowing me to speak without interruption, or finish my business (I had intended to ask for blood test results) was inexcusable for someone in her position. The call is to sort out important drug information following a stay in hospital last month and prior to me having an endoscopy next week and was requested by the hospital. I await your comments.
Visited February 2023
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