Shanti Medical Centre
160 St. Helens Road, Bolton, Lancashire, BL3 3PHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Shanti Medical Centre.
Reviews
-
Review titled Genuine care and support
Rated 4 stars out of 5
by Anonymous - Posted on 08 April 2025
I had a very bad experience with the GP I saw today and felt extremely disheartened by his approach, demeanour and reluctance to offer help or support of any kind. I’m not use to this kind of service and I have been under mental Health for a long period of time. At a time when I needed support and help I felt neglected, the GP was inattentive, did not give me eye contact throughout the appointment and was completely un empathetic and cold. I left extremely upset and asked to speak a member of the team at reception. The lady sat me down in a private room and offered a kind hearted ear and listened to my worries and concerns. This put me at ease and I strongly believe if there were many people who showed kindness the way this member of staff did then it would certainly make a lot of these service easier to deal with for people with mental health issues.
Visited April 2025
Review titled Shanti Medical Centre
Replied on 11 April 2025
Dear Patient Thank you for your positive feedback regarding your care from the Receptionist. A manager came to speak with you also. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. Many Thanks Jo Hill Practice Manager
-
Review titled It’s a great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
I was in the go and accident happened in the gp . They suddenly booked an appointment for my baby and Emergency services good
Visited April 2025
Review titled Shanti Medical Centre
Replied on 11 April 2025
Dear Patient Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Many thanks Jo Hill Practice Manager Shanti Medical Centre
-
Review titled Not bad practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2025
I got a appointment when l went to the doctor's but l could not book on line but I can understand why l have to go in because there was a lot of people waiting to see the doctor
Visited April 2025
Review titled Shanti Medical Centre
Replied on 11 April 2025
Dear Patient, Thank you so much for taking the time to leave this review. The surgery has a number of available appointments with various clinicians that can be booked online. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many Thanks Jo Hill Practice Manager
-
Review titled Great Surgery
Rated 5 stars out of 5
by Sanah - Posted on 15 April 2025
Got seen on the exact time of my appointment, the clinician was very professional and did an amazing job in making Me relaxed during my blood test
Visited April 2025
Shanti Medical Centre has not yet replied.
-
Review titled Service
Rated 4 stars out of 5
by Khadija Bhaiyat - Posted on 08 April 2025
The GP we saw today was very polite & professional. He did a thorough assessment & gave a good diagnosis.
Visited April 2025
Review titled Shanti Medical Centre
Replied on 11 April 2025
Hi Khadija, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Many Thanks Jo Hill Practice Manager Shanti Medical Centre
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
Was seen to politely and query was resolved am happy and would recommend this practice for anyone who wants a doctor
Visited April 2025
Review titled Shanti Medical Centre
Replied on 01 April 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Jo Practice Manager Shanti Medical Centre
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2025
...... .. ....... ................. . . . .. .... . . ...........................
Visited April 2025
Shanti Medical Centre has not yet replied.
-
Review titled Very unprofessional and pathetic service
Rated 2 stars out of 5
by Mohmedali Mohammed - Posted on 05 April 2025
My child who is 9 was unwell with fever and headaches and vomiting for a week so I started with usual paracetamol and fluids but still did not getter any better so I decided to take him to see the Pharmacist(not referred by GP) after couple of day and they advised to take paracetamol and plenty of fluids and if not better then needs to see the GP. After couple of day still not better so I called the GP and was given an appointment to see the GP. An hour later got a call from the GP office to say that the appointment need to be cancelled as he need to see a pharmacist first then if the referred him to GP then the doctor will see him. I have told them that the Pharmacist has seen him but they will not accept as it was not referred by them I had to call the pharmacy and asked them to call the Surgery co confirm that he had been seen by them. Eventually they agreed see him I can’t understand why the doctors are not willing to see the patients when they are available
Visited April 2025
Review titled Shanti Medical Centre
Replied on 11 April 2025
Dear Mohmedali, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. For certain symptoms/ailments not all patients require a GP appointment and it is appropriate to refer patients to the pharmacy in line with the NHS England Pathway. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many thanks Jo Hill Practice Manager
-
Review titled Greate practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
Very gut nurse she explained everything she is very gut. She bin so soft and kind. She make my appoitmen very gut .
Visited March 2025
Review titled Shanti Medical Centre
Replied on 31 March 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Practice Manager Shanti Medical Centre
-
Review titled Great practice
Rated 5 stars out of 5
by Marianne - Posted on 02 April 2025
Rang in the morning and got an appointment same afternoon, the admin staff were very pleasant when checking in, and the nurse was lovely 🙂
Visited March 2025
Review titled Shanti Medical Centre
Replied on 02 April 2025
Dear Marianne Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Jo Hill Practice Manager Shanti Medical Centre