Shanti Medical Centre
160 St. Helens Road, Bolton, Lancashire, BL3 3PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
I saw the acp who was extremely helpful and kind who broke down all of my concerns and addressed them thoroughly before giving me the appropriate prescriptions, very impressed with the service
Visited December 2024
Shanti Medical Centre has not yet replied.
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Review titled Excellent Services
Rated 5 stars out of 5
by Oluyen Francis ojugbele - Posted on 20 November 2024
I recently visited Shanti Medical and was thoroughly impressed with the exceptional care and service I received. The staff were friendly, professional, and made me feel at ease from the moment I walked in. The facilities were modern, clean, and well-maintained, and the doctors were knowledgeable and compassionate. They took the time to listen to my concerns, explained my treatment options clearly, and provided personalized attention. I highly recommend Shanti Medical to anyone seeking top-notch medical care. Their commitment to patient satisfaction and well-being is truly exceptional
Visited November 2024
Shanti Medical Centre has not yet replied.
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Review titled One of the best practices
Rated 5 stars out of 5
by Amar Manzoor - Posted on 08 November 2024
I am currently struggling with my mental health and Amnesia. I contacted the GP surgery very confused and upset, I was met with reception staff, who unfortunately had to explain things multiple times to help me to understand doctors policies and the best way forward, as I was adamant I wanted to see a doctor and not an allied health professional. Reception staff went above and beyond to support me and booked a psame day appointment where my issue was resolved to a very high standard. As far as surgeries go, shanti medical centre is one of the better ones, with increased abilities to book appointments etc, and receptionist madha is definitely a credit to the surgery and reception staff.
Visited September 2024
Review titled Shanti Medical Centre
Replied on 08 November 2024
Dear Amar Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind Regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Brilliant Service from the Asthma Nurse
Rated 5 stars out of 5
by Mohammed Patel - Posted on 27 August 2024
I have suffered from asthma for the majority of my adult life to the point it would affect my quality of life. The asthma nurse I spoke to today (27.08.2024) was brilliant. She previously prescribed me an alternative inhaler and it has been almost 3 weeks now and this has eradicated my asthma symptoms. I am extremely grateful to her.
Visited August 2024
Review titled Shanti Medical Centre
Replied on 08 November 2024
Dear Mohammed Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind Regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Lovely nurse
Rated 5 stars out of 5
by Rebecca - Posted on 20 August 2024
I had an appointment today with the nurse. I was very nervous about my appointment. she was wonderful. She made me feel reassured, comfortable and she was very understanding.
Visited August 2024
Review titled Shanti Medical Centre
Replied on 08 November 2024
Dear Rebecca Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind Regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Standard
Rated 4 stars out of 5
by Damian - Posted on 28 August 2024
The person that saw me today was brilliant. But I have serious issues with the surgery’s telephone service
Visited August 2024
Review titled Shanti Medical Centre
Replied on 08 November 2024
Dear Damian Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind Regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Amazing experience with receptionist
Rated 5 stars out of 5
by Anisa Rawat - Posted on 10 June 2024
The receptionist who helped me on the 06/24 is always very helpful and lovely on the phone. she's very understanding, patient, soft spoken and brilliant at what she does.
Visited June 2024
Review titled Shanti Medical Centre
Replied on 09 July 2024
Dear Anisa, Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Delayed prescription
Rated 3 stars out of 5
by Zagham - Posted on 15 April 2024
I called in the morning luckily after 15 minutes hold they give me appointment with pharmacist, He was a good guy he checked me and prescribed a medication but i went to the pharmacy after 2 hours and they said there is nothing for you then i went back to gp they end of the day will be ready then i call again to pharmacy still the same answer so i decided i will chek tomorrow i called pharmacy about 16 o clock and unfortunately the answer was same there is nothing for you i called to gp and she said let me check then he said you have to come at gp to collect the prescription so went there and finally i got my medicine so you rate it yourself how difficult to get medicine i spent 2 days there is big lack in the system should be improve,
Visited April 2024
Review titled Shanti Medical Centre
Replied on 09 July 2024
Dear Zagham Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. If you wish to discuss this further, please contact the surgery to discuss further to help resolve this matter for you. Jo Hill Practice Manager Shanti Medical Centre
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Review titled Practice leaves patient waiting for test results
Rated 1 star out of 5
by Dale Mcloughlin - Posted on 21 March 2024
Had tests done last week for Bower cancer and some other stomach tests. Had a text saying i needed to call to speak to the practice about the results. Called and was told the doctor needed to speak to me and would call this afternoon. No call by 17:30 so called to chase and was told would get a call by 18:30. had no call from the doctor. called today to be told ill have to wait until tomorrow. Explained i have anxiety and my dad has had bowel cancer and grandparents both died of bowel cancer. Told still doesn't change things will have to wait. No Empathy and i am being punished because the Dr did not call me - left waiting with pending results that i have been worried about for over a week and now told to wait longer and given attitude by phone when asking for an appoitment for my results. Absolutely awful way to treat people. Asked to complain to be told why would you want to complain what would you complain about and someone would call me but not today
Visited March 2024
Review titled Shanti Medical Centre
Replied on 10 April 2024
Dear Dale, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. On speaking with the Practice Manager and discussing your concerns further I hope this has resolved this matter for you. Jo Hill Practice Manager Shanti Medical Centre
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Review titled Much Improved Practice
Rated 5 stars out of 5
by Mukesh Singadia - Posted on 12 March 2024
I was able to get same day appointment with reception staff polite and knowledgeable. Looked up my record to see latest test results and gave me appointment. Consultation with doctor was excellent, she listened and advised me accordingly. Everything I would expect from a well run GP surgery.
Visited March 2024
Review titled Shanti Medical Centre
Replied on 10 April 2024
Dear Mukesh, Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind regards Jo Hill Practice Manager Shanti Medical Centre