Shanti Medical Centre
160 St. Helens Road, Bolton, Lancashire, BL3 3PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
I am newly registered at this practice and the receptionist could not have been more helpful. She booked me an appointment for my check up
Visited March 2024
Review titled Shanti Medical Centre
Replied on 10 April 2024
Dear Patient, Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Worst practice - avoid at all costs!
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
You can never get through to them, it’s as though they’ve cut the phone line because it doesn’t ever go through. On the rare occasion you get through, the receptionist is not extremely rude and dismissive. They literally make my symptoms worse and give me additional stress. I’ve been trying to book a doctors appointment for the past week and every time, I’ve been refused and just told to go to a&e. The receptionist makes up a new story every time I ring to deliberately avoid giving me a doctors appointment. They don’t know how to treat their patients or how to communicate with people. Further training on how to speak and treat patients is needed. They neglect their patients and deliberately are difficult.
Visited February 2024
Review titled Shanti Medical Centre
Replied on 08 March 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 665354 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards Practice Manager, Shanti Medical Centre
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Review titled Not encouraging
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2024
I am not happy with the way the doctor attended to me, without knowing the full story of why I wish to undergo medical treatment she kept saying she’s not sure I will get the treatment which made me felt bad and short of words to use
Visited January 2024
Review titled Shanti Medical Centre
Replied on 23 January 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 665354 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards Practice Manager, Shanti Medical Centre
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Review titled Fantastic nurse
Rated 5 stars out of 5
by Anna Parrott - Posted on 07 November 2023
Had my bloods and ECG today nurse had empathy with me and explained everything very clearly. She took her time and did not bow down to running slightly late and other patients getting impatient. She went above and beyond booking my return dr appointmentment.
Visited November 2023
Review titled Shanti Medical Centre
Replied on 10 November 2023
Dear Patient, Thank you so much for taking the time to leave this 5 star review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Practice Manager Shanti Medical Centre
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Review titled Good staff at reception and good care
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
Went to see GP regarding elderly parents. Very good experience. Queries resolved. Keep up the hard caring work Thanks much appreciated.
Visited November 2023
Review titled Shanti Medical Centre
Replied on 03 November 2023
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Practice Manager Shanti Medical Centre
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Review titled Improvements since last visits - really pleased
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2023
shout out to the staff who work hard in a busy place. seen the physio guy, really helpful and sorted my knee out
Visited October 2023
Review titled Shanti Medical Centre
Replied on 31 October 2023
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Absolutely terrible
Rated 1 star out of 5
by Nafisa Asmal - Posted on 26 October 2023
Terrible service once again from receptionist staff. Absolutely useless. No help at all. Rang on 17th to order two things. Gave them plenty of time and collected following Monday but only 1 item had been done. Then went to the receptionist who told me she would send me a text msg when it’s ready to collect that evening. . 3 days later and I get nothing. Ring today and nothing was sorted. Start all over again.
Visited October 2023
Review titled Shanti Medical Centre
Replied on 31 October 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 665354 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards Practice Manager, Shanti Medical Centre
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Review titled Good surgery would recommend
Rated 5 stars out of 5
by M Begum - Posted on 31 October 2023
Really good service from the team here from start to finish would definitely recommend to my family and friends
Visited October 2023
Review titled Shanti Medical Centre
Replied on 31 October 2023
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Gets worse every time
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
This practice gets worse every time you contact them. Called for a prescription for asthma emergency inhaler as mine had gone out of date as I was having issues with asthma. Was told to email the request. Days later rang to chase up and no email had been received…… (this happens often yet they receive every time when you do it whilst they are on the phone) was then told I can’t have the medication and would need an appointment which would be in a months time at a different practice as no appointments at that practice. I have had asthma for 30 years and am prescribed my other asthma medication that I need more regular every month. Receptionist didn’t care and the fact you can’t even get an appointment at your own practice is shocking. I had to request for an asthma check up myself to be Able to get an appointment and was told that I shouldn’t have had to have an appointment…. Complete waste of time and I’ve been left with no medication to control my asthma for weeks
Visited September 2023
Review titled Shanti Medical Centre
Replied on 19 September 2023
Dear Patient Please contact the surgery to allow us to rectify the issue you have. We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to my attention and may we assure you of our continued service to you at all times. Many thanks J Wallace Area Manager SSP Health
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Review titled Recent Appointment
Rated 5 stars out of 5
by AK0823 - Posted on 08 August 2023
From booking the appointment to seeing the GP, my health review was done by the whole team with professionalism, great respect and is wholeheartedly appreciated, Thank You All !!
Visited August 2023
Review titled Shanti Medical Centre
Replied on 19 September 2023
Dear Patient Thank you for your recent positive review I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards J Wallace Practice Manager Shanti Medical Centre