Shore Medical - Heatherview Medical Centre
2 Alder Hills Industrial Estate, Alder Park, Poole, BH12 4AYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Shore Medical - Heatherview Medical Centre.
Reviews
-
Review titled Great Doctors and staff
Rated 5 stars out of 5
by Clare - Posted on 08 September 2022
I always find the staff helpful and the doctors listen and help to there best ability. They are very good at doing any follow ups and making sure all other departments Ie. Hospital etc are as quick as needed.
Visited September 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 03 October 2022
Dear Clare, Thank you for taking the time to share your experience with Shore Medical. I am delighted to hear that you are pleased with the medical care you have received and pleased to hear that you feel the GP's are following up with you appropriately. Our administrative teams and clinicians work very hard to ensure that they provide patients with the highest level of customer service and medical care and they will be very grateful to receive your positive feedback. I will certainly pass on your kind comments to the team as I know they will hugely appreciative of this at a very pressured time on the NHS. Many thanks, Jen Ward - Practice Manager
-
Review titled 5* Service
Rated 5 stars out of 5
by B BOYDEN. - Posted on 22 September 2022
My wife and I have been with this Practice for 13 years. During this time we have had reason to visit the surgery, or request home service, on numerous occasions. We have a designated family doctor but are able to consult any other doctor in the Practice, which we have done when necessary. Thank you to all doctors, practice nurses and others who have given us great service and care all these years. Presently we have a friend, from Yorkshire, , staying with us who has suffered a reoccurrence of a water infection. Her own doctor declined to send her an electronic prescription because she was “out of area “. Thankfully our surgery acted promptly and enrolled her as a temporary patient. One of our doctors then used the NHS computer system to review her medical file, sent an electronic prescription to our local pharmacy and enabled us to collect the necessary antibiotic pills within less than two hours. That’s what you call 5* Service. That’s the service we are used to. Medical Trusts in North East Yorkshire should take note.
Visited September 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 03 October 2022
Dear Mr Boyden, Thank you for taking the time to leave such a kind review of the Shore Medical Service. I am so pleased to hear that you are very happy with the medical care provided by all of our clinicians, I will be sure to pass on your kind comments onto all the GP's involved in your care. I am also pleased to hear we were able to assist your friend that was visiting and do hope she is feeling much better now. My team here at Heatherview Medical Centre and the team across all of Shore Medical work very hard to ensure that they provide the best service and level of care to all our patients. I will share your review with all the staff as they will be very appreciative of your kind comments during an increasingly pressured time on the NHS. Many thanks once again, Jen Ward - Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Pam Kempson - Posted on 19 October 2022
Did an on.line request this morning had a very quick response from them and doctor who I spoke to was very nice. My problem was sorted out. Thank you for all yourhelp
Visited September 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 06 February 2023
Thank you for taking the time to leave us with this lovely review which is much appreciated. I am delighted to hear you received a quick response and you were look after so quickly. Kind regards, Jennifer, Patient Services Deputy Manager
-
Review titled Kind and caring
Rated 5 stars out of 5
by Kevin Brown - Posted on 25 August 2022
Many thanks for your kind and caring during my appointment today , nurse was so professional and friendly and listened to what I was saying
Visited August 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 03 October 2022
Dear Mr Brown, Thank you for taking the time to provide us with your kind commentary and for sharing your recent experiences. I am very pleased to hear that you were pleased with your recent appointment with the Nurse. I will be sure to pass your feedback onto the Nurse involved in your medical care - I know that she will be very appreciative of this. Kind regards, Jen Ward - Practice Manager
-
Review titled Kind and caring
Rated 5 stars out of 5
by Kevin Brown - Posted on 25 August 2022
Many thanks for your kind and caring during my appointment today , nurse was so professional and friendly and listened to what I was saying
Visited August 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 25 August 2022
Dear Mr Brown, Thank you for taking the time to share your recent positive experience at Heatherview Medical Centre. I am so pleased to hear that our Nurse listened to your needs and was caring and attentive during your appointment. I will be sure to share your feedback with the Nursing team here at Heatherview as this will mean a great deal to them. We truly appreciate your kind comments. Kind regards, Jen Ward - Practice Manager
-
Review titled Fast action
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2022
My wife had a health problem that needed urgent attention. After contacting Heatherview GP Surgery fast action was taken to get her into hospital (Royal Bournemouth). A bed was ready on arrival, testing took place, and a hernia operation was carried out by 20.00. Heatherview's GP's gave a brilliant service and I cannot have expected any more than what they did.
Visited August 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 25 August 2022
Dear Patient, Thank you for taking the time to share your recent experience with Heatherview Medical Centre. I am so pleased to hear that you were happy with the medical care provided for your wife. The team at Heatherview work extremely hard to ensure we provide the best possible care and experience to our patients. Please be assured that I will share your kind comments with all of the staff, as I know they will be ever so appreciative and grateful. I do hope your wife is feeling much better and we wish her a very speedy recovery. Kind regards, Jen Ward - Practice Manager
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
Filled in an online request for help on Monday. Got an email saying received then got a text to say a doctor would call that pm. No call received. No call next day either. On wednesday went into surgery to ask why. No one knew. Receptionist although tried to be helpful didnt get anywhere. She then had to put the request in again. Had a blood test booked. Turned up told it was the day before even though I had a text saying today. They messaged the nurse who was there but no reply. I saw her enter the reception twice whilst waiting for a reply. They did not go & ask her just said they could not fit me in. Said I could go to another practice tomorrow. That was no good as I had taken the afteroon off work. I joined Heatherview as it is by my house. Everytime I try to book something I am offered another surgery. I want to go to Heatherview - not because I like it there its because it is close to me. Trying to get an appointment is terrible. The receptionist got a bit stroppy when I said it wasnt good enough and replied in a stroppy manner "ok" I told het that reply was not helpful & she then got up abruptly & said I am going to get the manager. The manager came. Calm lady who tried to help. The receptionists really need some customer service training as they just never seem bothered. I know it must be fustrating as they must get all the unhappy customers but thats your job learn to deal with it more calmly & more understanding as the attitude does not help. I would move surgerys if I could but it is closest. Not recommend.
Visited August 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 25 August 2022
Dear Patient, Thank you for taking the time to feedback on your recent experience with Heatherview Medical Centre. I am very sorry to hear that you have experienced issues with your recent blood test booking. I appreciate that it may be more convenient for you to attend your chosen surgery and that it may not always be convenient or appropriate to attend another Shore Medical branch for your appointments. However, our intention is not to cause our patients frustration or difficulty in requesting attendance at an alternative Shore Medical Surgery - rather, to enable us to offer more urgent appointments and more promptly to our patients to meet the present need. Please be assured that there have been significant benefits to merging as a network of surgeries including sharing of resources when short staffed, being able to offer more specialist services across any of the practices, and an increased workforce at a time when, there is increasing pressure on the NHS and general practice. I am sorry that you feel our service has declined. I would be keen to discuss your feedback in more detail with you and therefore ask that you please contact the surgery either on 01202 743678 or complete your feedback on our website www.shoremedical.co.uk to enable me to carry out a full investigation. Kind regards, Jen Ward - Practice Manager
-
Review titled Understanding GP
Rated 5 stars out of 5
by Cathie - Posted on 09 August 2022
I was anxious about going to the GP with symptoms of burnout/depression/mental health. However I came away thinking wow I was actually listened to and supported. This was the first time reaching out for support from the GP as I have been saying I'm ok but had reached a point of I'm not ok. I so grateful to have had such a positive experience which definitely will help me in my recovery (I have worked for the NHS for 22 years myself )
Visited August 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 25 August 2022
Dear Cathie, Thank you so much for taking the time to share your recent positive experience with Heatherview Medical Centre. I am so pleased to hear that you felt listened to and supported during your recent contact with the surgery. We understand how hard it can be to ask for help, so I am very happy to hear that your experience was positive and will aid in your recovery. Please be assured that I will pass on your kind comments to the GP's at Shore Medical for their review. Kind regards, Jen Ward - Practice Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2022
Lovely ladies in reception, always attentive and caring. Doctors are fabulous, caring and attentive. Very lucky to have this surgery.
Visited August 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 25 August 2022
Dear patient, Thank you for taking the time to provide us with your positive feedback. We are delighted to hear that you are happy with our customer service and feel that our staff remain very attentive and caring to your needs. This form of feedback does mean a great deal to all of our staff here at Heatherview that are working tirelessly to continue to provide outstanding patient care so it will give me great pleasure in passing this onto them. Kind regards, Jen Ward - Practice Manager