Shore Medical - Heatherview Medical Centre
2 Alder Hills Industrial Estate, Alder Park, Poole, BH12 4AYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Shore Medical - Heatherview Medical Centre.
Reviews
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Review titled Very thorough service
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
Lilliput practice have been very helpful, thorough and efficient with a number of recent health problems I have experienced. I’ve also found the Shore Medical reception staff to be very helpful and patient. Amazingly I have been able to speak to the same doctor over a period of time about different problems and I have been very happy with the quality and continuity of the treatment and care I have received at Lilliput surgery.
Visited January 2024
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Lovely Nursing Staff
Rated 5 stars out of 5
by Elisha - Posted on 08 December 2023
Met a lovely nurse this morning - Smiley, friendly, and made my day! I'm difficult to bleed and the nurse was able to get me first time, thankful for not having to be poked and prodded numerous times on my visit today. Thank you to the nurse for putting a smile on my face this morning!
Visited December 2023
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Now a Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2023
I contacted Lilliput Surgery using the Klinik online service. About an hour later I received a phone call from the surgery asking if I could attend an appointment 45 minutes later. That’s what I call efficiency! Well done Lilliput Surgery the Klinik system is now working well.
Visited December 2023
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Robert White - Posted on 14 November 2023
Very quick and helpful conclusion to my request for an appointment, The doctor was very informative and I was really impressed with how well the information was given.
Visited November 2023
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Tanya Wareham - Posted on 15 September 2023
The doctor's care for me personally has been outstanding. They have listened very empathetically to my needs and supported me with my health problems. They made me feel relaxed because of their kind nature and humanity. They continue to support me and I would recommend this doctor at this practice without question. Thank you for your care and understanding.
Visited September 2023
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Absolutely incompetent
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2023
I am mum of teenage girl who had her blood test more than week ago and she is awaiting urgent treatment. The surgery been contacted by other provider and myself on many occasions to obtain the results. My daughter spoke to doctor on Friday and been told and reassured the results been already emailed. But unfortunately they haven’t been so she is extremely anxious as we cannot proceed with treatment which is very urgent. I am extremely disappointed with service and all the stress has impact on my family.
Visited September 2023
Review titled Shore Medical - Heatherview Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for your feedback, I am sorry that you were disappointed with the service provided. If you would like us to look into what happened, please can you complete some feedback via our feedback page on our website: https://shoremedical.co.uk/contact-us/feedback-form/ so that we can investigate your circumstances. Kind regards Anne Holburn Deputy Manager
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Review titled Welcoming and helpful practise
Rated 5 stars out of 5
by Annie T - Posted on 03 August 2023
Lovely receptionists - helping me out seeing a GP - while I'm on holiday - friendly doctor - really understanding! Thank you!!
Visited August 2023
Review titled Shore Medical - Heatherview Medical Centre
Replied on 17 August 2023
Dear Patient, Thank you so much for taking the time to leave a review of our service. We are so pleased to hear that you found the receptionists to be helpful and kind and that you were pleased with the GP that you spoke with. We will ensure that your kind feedback is shared with all our staff. Thank you once again. Kind regards, Shore Medical
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
I was contacted in March from someone speaking poor English and I hung down the phone thinking it was a scam. Eventually I managed to get an application with the practice and I had received an email reminder for my appointment. I came along today and they didn't have me on the portal. It was a complete waste of time as a result of their lack of updating their system.
Visited April 2023
Review titled Shore Medical - Heatherview Medical Centre
Replied on 18 April 2023
Thank you for taking the time to leave us with your feedback. In order to look into this please can you contact us via heatherview.admin@nhs.net or 01202 743678 Kind regards Jennifer, Deputy Practice Manager
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Review titled Very caring professional practice
Rated 5 stars out of 5
by Barrie Wheeler - Posted on 24 March 2023
My recent treatment and help by Doctors and auxiliary staff was exceptional. In many years of being a patient at this practice I have always been treated with great care and consideration. On my personal experience I am happy to recommend this practice to friends and those in need of medical advice.
Visited March 2023
Review titled Shore Medical - Heatherview Medical Centre
Replied on 18 April 2023
Thank you for your lovely feedback which is very kind of you. The team work so hard to deliver the best care to our patients and will be thrilled to receive this wonderful feedback, thank you again. Kind regard Jennifer, Deputy Practice Manager
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Review titled Shore Medical Klinik
Rated 5 stars out of 5
by Derek - Posted on 14 February 2023
Using Klinik system l found it easy to use and the response to my query was quick and within 5 days.
Visited February 2023
Review titled Shore Medical - Heatherview Medical Centre
Replied on 16 February 2023
Thank you for taking the time to leave us with your very kind feedback. I am so glad to hear that you found Klinik so easy to use and you received a response so quickly. Kind regards, Jennifer, Patient Services Deputy Manager