Shore Medical - Heatherview Medical Centre
2 Alder Hills Industrial Estate, Alder Park, Poole, BH12 4AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best practice
Rated 5 stars out of 5
by Karen Candy - Posted on 27 March 2024
I was in desperate need to contact the district nurse team. They appear to be a law unto themselves from a patients point of view. I spoke to an amzing lady at Heaterview practice yesterday around 5.30pm. She understood my circumstances and was very understanding and empathetic as I had been through so much recently. She was very calm when I was so desperately traumatised. She deserves recognition. Hopefully this will be sufficient
Visited March 2024
Review titled Shore Medical - Heatherview Medical Centre
Replied on 03 April 2024
Dear Karen, Thank you so much for posting a review about the care you received on the 26th March at 5:30pm from a member of our team at Heather View Surgery. The member of staff demonstrated empathy and understanding, you had been through a lot recently. She was very calm and deserves recognition. Your feedback will be shared with the team at Heatherview and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Helpful call handler.
Rated 4 stars out of 5
by Nicola Thommes - Posted on 27 March 2024
The call handler was very helpful and kind. She didn’t make feel like I was making a fuss. I thought I was going to have to go without my HRT. But she sorted it for me.
Visited March 2024
Review titled Shore Medical - Heatherview Medical Centre
Replied on 03 April 2024
Dear Nicola, Thank you for taking the time to post a review about the service you received from one of our call handlers, who your found to be helpful and kind. She managed to sort our your medication so that you did not go without. Your feedback will be shared with the call hub team and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Arguably the best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Attended a pre booked appointment at 9.15am. Doctor was on time annd explained the reason for the problem I was suffering. Not only was a prescription provided with advice but also gave additional suggestions to ameliorate the problem in the future.
Visited February 2024
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by MR KEVIN DIJOUX - Posted on 29 February 2024
It was lovely, efficient and straightforward. Easy to understand really would recommend for my family to be here.
Visited February 2024
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Very thorough service
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
Lilliput practice have been very helpful, thorough and efficient with a number of recent health problems I have experienced. I’ve also found the Shore Medical reception staff to be very helpful and patient. Amazingly I have been able to speak to the same doctor over a period of time about different problems and I have been very happy with the quality and continuity of the treatment and care I have received at Lilliput surgery.
Visited January 2024
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Lovely Nursing Staff
Rated 5 stars out of 5
by Elisha - Posted on 08 December 2023
Met a lovely nurse this morning - Smiley, friendly, and made my day! I'm difficult to bleed and the nurse was able to get me first time, thankful for not having to be poked and prodded numerous times on my visit today. Thank you to the nurse for putting a smile on my face this morning!
Visited December 2023
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Now a Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2023
I contacted Lilliput Surgery using the Klinik online service. About an hour later I received a phone call from the surgery asking if I could attend an appointment 45 minutes later. That’s what I call efficiency! Well done Lilliput Surgery the Klinik system is now working well.
Visited December 2023
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Robert White - Posted on 14 November 2023
Very quick and helpful conclusion to my request for an appointment, The doctor was very informative and I was really impressed with how well the information was given.
Visited November 2023
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Tanya Wareham - Posted on 15 September 2023
The doctor's care for me personally has been outstanding. They have listened very empathetically to my needs and supported me with my health problems. They made me feel relaxed because of their kind nature and humanity. They continue to support me and I would recommend this doctor at this practice without question. Thank you for your care and understanding.
Visited September 2023
Shore Medical - Heatherview Medical Centre has not yet replied.
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Review titled Absolutely incompetent
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2023
I am mum of teenage girl who had her blood test more than week ago and she is awaiting urgent treatment. The surgery been contacted by other provider and myself on many occasions to obtain the results. My daughter spoke to doctor on Friday and been told and reassured the results been already emailed. But unfortunately they haven’t been so she is extremely anxious as we cannot proceed with treatment which is very urgent. I am extremely disappointed with service and all the stress has impact on my family.
Visited September 2023
Review titled Shore Medical - Heatherview Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for your feedback, I am sorry that you were disappointed with the service provided. If you would like us to look into what happened, please can you complete some feedback via our feedback page on our website: https://shoremedical.co.uk/contact-us/feedback-form/ so that we can investigate your circumstances. Kind regards Anne Holburn Deputy Manager