Shore Medical - Lilliput Surgery
Elms Avenue, Poole, BH14 8EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Call handlers excellent
Rated 4 stars out of 5
by J D Freeman - Posted on 08 March 2024
s.a -always goes the extra mile, helpful, knowledgeable plus offers an explanation which is reassuring to patients. The young lady I spoke to yday was very helpful too. Thank you ladies.
Visited March 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 13 March 2024
Dear J D Freeman Thank you so much for taking the time to post a review of our service, in particular Dr S A going the extra mile, being helpful, knowledgeable, and offering an explanation which you found reassuring. The staff you spoke with were also very helpful. Your feedback will be shared with the Doctor and patient services staff and is very much appreciated.
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Review titled Great practice, great GP
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
My GP has been so proactive and supportive regarding my recent condition. I haven't had such a positive GP experience for many years! I've had consultations, follow-ups, blood tests and examinations all within a very short timeframe. The doctor has been incredibly supportive and explained everything very clearly. Thank you.
Visited March 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 03 April 2024
Thank you for posting a review of the service you received from your GP. You found the GP to be proactive and supportive, and within a short period of time you had consultations, follow-ups and blood tests. The whole experience was positive with clear explanation and support. You feedback is very much appreciated and will be shared with the clinical staff across Shore Medical. Anne Holburn Deputy Manager
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Review titled Fantastic Support
Rated 5 stars out of 5
by John Griffiths - Posted on 21 March 2024
On Monday March 11th at 09.45 I submitted the Klinik form online requesting help. Within 10 minutes the 'All encompassing' form had been read and the surgery contacted me to arrange an appointment with a doctor. I missed the call but as I was ringing them back they rang me again to say I could have an appointment at 10.30. I attended the appointment. The young lady doctor who I saw was fantastic. She checked my blood pressure, prescribed antibiotics and also medication to help lower my blood pressure. She booked blood tests and an ECG with the practice nurse the following day. She referred me to Poole Hospital for a Chest X-ray - which was done the day after that, last Wednesday morning and she booked another appointment to see her at 1.30 last Friday to review my blood pressure, blood test and ECG results. All the medication the doctor prescribed has worked! She even suggested a good book worth reading which can help with dealing with the pressures of everyday life that can cause stress and high blood pressure. In summary, an absolutely superb service was provided by the doctor and her colleagues at Lilliput surgery for which I am very grateful.
Visited March 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 20 June 2024
Dear John, Thank you for taking the time to review the service you received following the submission of a Klinik form, online in March 2024. It is pleasing to hear that you found the service to be quick, efficient, and follow up care was appropriately planned, including the prescribing of medication and the recommendation of a book to read. Your feedback will be shared with the team involved and is very much appreciated. Anne Holburn Deputy Manager Patient Liaison
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Review titled Great practice
Rated 5 stars out of 5
by WENDY HARING - Posted on 26 February 2024
I completed a Klondike this morning, was phoned straight away and saw the doctor at 11. I could not have asked for better
Visited February 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 13 March 2024
Dear Wendy, Thank you for your feedback about your experience following a submission of a klinik e-form. You received a phone call straight away and saw a doctor and 11:00am. I am pleased that you found the service to be efficient. Your review will be shared with the team at Shore Medical and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Excellent comprehensive consultation
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
I consulted the GP because of a continuing digestion issue. Previous consultations had resulted in medication being prescribed which were successful, but symptoms returned after a few months. Following an initial visit in December, the doctor decided that a full spectrum of tests and scans should take place due to my age and previous medical history. These have been arranged and swiftly completed at the local hospital. Results have shown that I suffer from a hiatus hernia and will probably require long term, but relatively inexpensive medication. Other tests have proved normal, but one scan has highlighted another potential problem, which will now be investigated further. I am extremely grateful to this GP and reassured by the way my investigation has been conducted and the follow up consultation.
Visited January 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 13 March 2024
Dear Patient, Thank you for your excellent review of our services, in particular the GP you consulted with in January 2024. Tests were arranged swiftly at the local hospital and a diagnosis was made, with further investigations for another problem, highlighted. Your feedback will be shared with GPs across Shore Medical and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2023
I used the on line Klinik system and it was very efficient. I had a doctor appointment the same day and various tests were arranged the same week. The staff were all friendly and efficient and above all very caring.
Visited December 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 13 March 2024
Thank you for posting a review of our Klinik system which you found to be efficient. The klinik system offers access to a GP based on need, following clinical triage. You received an appointment with a doctor for the same day, and tests were arranged for the same week. You found the staff to be friendly, efficient and caring. Your feedback will be shared with the team across Shore Medical and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
Always receive very good service from great doctors. Prompt replies and quick follow ups. Very satisfied
Visited November 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 13 March 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that you are very satisfied with the service you receive from our practice. You always experience a good service from our doctors, with prompt replies and quick follow ups. Your review will be shared with the staff across Shore Medical and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Great service
Rated 5 stars out of 5
by Tamsin L - Posted on 25 August 2023
I contacted Shore, using their Klinic system about my daughter’s ear infection. With in 2 hours I had received a text response from the GP and a prescription was waiting for me at the pharmacy. Excellent and very rapid service
Visited August 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 13 March 2024
Dear Tamsin, Thank you for your feedback about our klinik system. You contacted us about your daughter's ear infection and received a text response from the GP within 2 hours. A prescription had been organised and was waiting at the pharmacy for you to collect. You found the service to be excellent and very efficient. Anne Holburn Deputy Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Rachel J - Posted on 22 June 2023
I have contacted the surgery twice over the last 3 weeks via the Klinik online consultation . Spoke to GP within 2 hours on both occasions . Very prompt, efficient and safe service
Visited June 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 13 March 2024
Dear Rachel, Thank you so much for your feedback in June 2023 when you had to contact the surgery twice over a three week period. you made contact via our klinik system and spoke to a GP within 2 hours on both occasions. You found our service to be prompt, efficient and safe. Your review will be shared with the team at Shore Medical and is very much appreciated. I apologise for the late response. Anne Holburn Deputy Manager
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Review titled Helpful surgery
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
I phoned with a problem and the receptionist was sympathetic and understood the pain I was in. She even filled in the form over the phone. I was able to see the doctor that day. I am so grateful to have such a wonderful surgery - thank you.
Visited June 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 13 March 2024
Dear Patient, Thank you for posting a review about our call hub staff who responded sympathetically to your needs and understood the pain you were in. They completed the klinik form over the phone and you were able to see a doctor that same day. You found the service you received to be helpful. Your feedback will be shared with the staff across Shore medical and is very much appreciated. Anne Holburn Deputy Manager