Shore Medical - Wessex Road Surgery
Wessex Road, Poole, BH14 8BQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Shore Medical - Wessex Road Surgery.
Reviews
-
Review titled Impressive Service
Rated 5 stars out of 5
by Anne Chisnall - Posted on 03 December 2024
My husband and I, both in our 80's had cause to contact our GP's having picked up a bug on a flight back from Majorca. My husband in particular received a thorough check from the GP at Wessex Road Surgery which was much needed as we both had worries about his health. He has now been given the all clear and the affect on his mental health has been immense. I too had cause to use the online Systemconnect when I thought I had a chest infection and was impressed by the quick same day response to my queries , My GP contact recommended I see a Senior Practice nurse , I had some tests which showed that my chest was clear and no medication was required and he advised that the cough and symptoms would get better given time. This put my mind at rest and the cough has now almost cleared. I think Shore Medical is a great partnership, super efficient, well organised and caring and gives a fantastic service to our Community. Cannot recommend them highly enough. Thank you you all.
Visited November 2024
Shore Medical - Wessex Road Surgery has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Sheila - Posted on 08 August 2024
Thank you for speed and efficiency at diagnosing my condition, I had a blood test at 11am and then saw a doctor at 3pm all was sorted in one day and able to get my prescription straight away. Thank you also to the receptionist lady who helped me see the doctor quickly Thanks again Wessex surgery
Visited August 2024
Review titled Shore Medical - Wessex Road Surgery
Replied on 08 August 2024
Dear Sheila Thank you for posting a review of the service you received when you visited this month. You received a speedy and efficient diagnosis of your condition with a blood test at 11am and a consultation at 3pm. You got your prescription straightaway and everything was sorted in one day. Your thanks to the receptionist who helped you that day will be passed on to her and your feedback will be shared with the staff and team at Wessex Road. Thank you once again. Anne Holburn Patient Liaison Deputy Manager
-
Review titled Great professional practice
Rated 5 stars out of 5
by Michael Hampton - Posted on 14 August 2024
Used Klinik today, response was very prompt as was an appointment with my GP. Very good response and face to face appointment to discuss my urgent issue, thank you
Visited August 2024
Review titled Shore Medical - Wessex Road Surgery
Replied on 15 August 2024
Dear Michael Hampton, Thank you for posting a review of the service you received when accessing care via our online klinik system. The response was prompt with a face to face appointment with your GP to discuss your urgent issue. Your feedback will be shared with the team at Shore Medical and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I recently needed a last minute prescription as I was going on holiday and had left my medication at my partners 2 hours away. The receptionist was extremely helpful, kind, considerate and within 20 mins I had a prescription from the doctor. My experience so far with shore medical has been very positive. Always willing to help. A credit to the NHS. Thank you.
Visited May 2024
Review titled Shore Medical - Wessex Road Surgery
Replied on 02 May 2024
Thank you so much for taking the time post a review of our service when you needed a last minute prescription. You found our receptionist (patient services staff) kind and very helpful. Your experience so far with us at Shore Medical has been very positive. You received your prescription within 20 minutes. Your feedback is very much appreciated and will be shared with our patient services team across Shore Medical. Anne Holburn Deputy Manager, Patient Liaison
-
Review titled Efficient and friendly GP
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
Response same day and spoke to a GP regarding a medical issue following an online Klinik consultation . Dr empathetic and supportive
Visited April 2024
Review titled Shore Medical - Wessex Road Surgery
Replied on 16 April 2024
Dear Patient, Thank you for your review of the service you received following a klinik submission for a medical issue. You found the doctor to be empathetic and supportive. Your feedback will be shared with the clinical team across Shore Medical and is very much appreciated. Anne Holburn Deputy Manager
-
Review titled Sameday response to Klinik form
Rated 5 stars out of 5
by Sandra Money - Posted on 15 April 2024
I put my symptoms in Klinik form and asked if I could increase my medication and GP rang me the same day and gave advice and issued more medication. Very grateful for such a speedy response.
Visited April 2024
Review titled Shore Medical - Wessex Road Surgery
Replied on 16 April 2024
Dear Sandra, Thank you for posting a review of the service you received in April when you completed a Klinik form with your symptoms. The GP rang you on the same day , gave advice and issued more medication, you were pleased with the speedy response received. Your feedback will be shared with the team across Shore medical and is very much appreciated. Anne Holburn Deputy Manager
-
Review titled Repeat prescription
Rated 1 star out of 5
by Alan Stockley - Posted on 29 November 2023
I take 4 tablets a day, heart related. Despite going to Wessex road to fill form for repeat, probably 2 weeks ago . Another occasion I went in and told reception I only had 2 days left . Tried online to order, and by NHS app. Also tried ringing, but about 20 people in front of me each time ! Have now been out of tablets for over a week !! Not good ?
Visited November 2023
Review titled Shore Medical - Wessex Road Surgery
Replied on 16 April 2024
Dear Alan, I am sorry you experienced poor service last November when you completed a request for repeat medication. At that time, we were experiencing high demand due to unplanned staff absence and recruitment issues. I am sorry that you were affected by this. Recruitment has been successful and we now have a full team in place. Anne Holburn Deputy Manager
-
Review titled Shore medical have ruined a great surgery.
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2023
Since Shore medical took over a number of local surgeries the service has plummeted. Electronics records and access wiped require more beauracratic nonsense to restore. As for getting an appointment at 'your' surgery. Forget it. All personal service has gone. It's an absolute shame that a once great practice has been swallowed up into a farcical monster of a 'company'.
Visited October 2023
Shore Medical - Wessex Road Surgery has not yet replied.
-
Review titled Excellent
Rated 5 stars out of 5
by Zarin Campbell - Posted on 16 June 2023
The doctors at this practice are so supportive, approachable, understanding, efficient and professional. I have the highest of praise for them all. They really listen and care. I can highly recommend this practice and say it is one of the best. Thank you to the whole team there
Visited June 2023
Shore Medical - Wessex Road Surgery has not yet replied.
-
Review titled Fantastic Practice
Rated 5 stars out of 5
by Lucy Green - Posted on 13 March 2023
My children have been looked after by this practice since birth and we have always received excellent care despite the many challenges faced by GPS over the last few years. The staff are second to none and true professionals. A 5* service.
Visited March 2023
Shore Medical - Wessex Road Surgery has not yet replied.