Shore Medical
Shore Medical, Mansfield Road, Parkstone, Poole, BH14 0DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Out of hours form filling
Rated 3 stars out of 5
by Jeremy Woodford - Posted on 13 September 2024
I work long hours and a lot of the time have no phone signal , so trying to to fill a klinic form is near impossible. It should be possible to fill the forms in out of office hours , I’ve let a lot of symptoms build up for a year now and I am suffering a little anxiety as a result also pains in new places . I’m finding it very hard to get an appointment ,whether it’s telephone or face to face . I’ve talked to a health professional at one of the practices and she said I need to speak to a doctor over this , which is nigh impossible
Visited September 2024
Review titled Shore Medical
Replied on 16 September 2024
Dear Jeremy Woodford, Thank you for your feedback. I am sorry to hear that you are finding it hard to get through to us due to your long working hours and poor signal. Our klinik service is operational Monday to Friday, 7:30am to 17:30pm, providing 10 hours of access for patients to either complete their request online or to phone through where one of our operators will assist them by completing the form on their behalf. Phone lines are open from 8am to 6pm with a lunch time closure of 1 hour. (1pm -2pm). We offer our online Klinik service between these hours ( 7:30 - 17:30) to safeguard against patients submitting potentially urgent symptoms that require treatment while our services are closed. Patients are advised to contact 111 who will safely triage and support out of our service hours. For patient safety the klinik service closes at 17:30pm. This allows the clinical team time to triage all submissions before we close for the evening and NHS 111 takes over. It is unsafe to have forms sitting overnight without being triaged as safe to wait. Hence, we have the out of hours service of 111. If you are still experiencing symptoms, please can you call if you are unable to completed online where one of our operators will complete the form on your behalf. Once this is clinically triaged a member of out staff will contact you to advise an appropriate appointment or other suitable service. Anne Holburn Patient Liaison Deputy Manager
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Review titled Inefficiency
Rated 2 stars out of 5
by Anonymous - Posted on 21 September 2024
Just seems that when you know what your issue is and how to deal with it you have to struggle to get to contact the person who can deal with the issue. At one point l spoke to four people to get to the one person a doctor who l needed to speak to from the start. How on earth can this be said to be more efficient?
Visited September 2024
Shore Medical has not yet replied.
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Review titled The Best Surgery/Doctors/Nurses around
Rated 5 stars out of 5
by Maria Barber - Posted on 04 September 2024
Sorry I did write the names of Drs and nurses and prescription team who help , but it’s not allowed so… All the Drs , nurses at the practice , prescription team and the Nurses that come to my home to give me my Im sickness jab. These are all the people that help me every single week. I think this practice gets a really rough break. These are normal people also that have days like us. People forget that, without this group of people helping me with my illnesses, one being very rare, I would be in a mess , I’ve lost a lot to these ailments, I’ve gone from everything to nothing. They’ve helped me with pain management team, mental health also, I have such a fear of the hospitals now on how they treat patients, I will never enter one again. So we do our best to keep me with tolerable pain and my sickness under control at home. I am grateful and so happy that we still have a surgery as there are less and less people entering the medical field. I want to say thankyou to everyone that helps me , it’s true it does take a village. So maybe before you write a bad review or go on the phone annoyed , take a breath and just think it could be one of your family on the end of that phone !!
Visited August 2024
Review titled Shore Medical
Replied on 16 September 2024
Dear Maria, Thank you for posting a review of the care and service you have received from out team of clinical staff ( doctors , ANPs, Nurses, HCAs), including our prescription team. Your thanks and appreciation will be shared with all of the team at Shore medical and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Compassionate Care
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
I had an appointment for a blood test with Phlebotomist. In recent years I have struggled to have my blood taken and often feint, which causes me a great deal of anxiety going into these appointments. The practitioner took my concerns seriously, found me a room with a bed (instead of a chair) and distracted me with good conversation. This made a huge difference to me, their compassionate approach meant I didn't feint or feel at all uneasy, which is unheard of for me and blood tests! As a result I now have a good experience to lean on if I need similar tests in the future - their care didn't just impact me in that appointment, but going forward, which is invaluable! Thank you so much!
Visited June 2024
Review titled Shore Medical
Replied on 16 September 2024
Dear patient, Thank you for posting a review of your experience when you attended for a blood test. The practitioner listened to your concerns and found a room with a bed instead of a chair. She put you at ease with good conversation which made a huge difference to you. This positive experience has given you the confidence going forward, which we are very pleased about. Your review will be shared with our phlebotomy team and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled A caring practitioner
Rated 5 stars out of 5
by Julie Roberts - Posted on 03 July 2024
I was empathetically listened to by my Doctor, and was given the support and advice I desperately needed at the time.
Visited June 2024
Review titled Shore Medical
Replied on 04 July 2024
Dear Julie, Thank you for posting a review about the Doctor you consulted with when you visited the practice in June. I am pleased to hear that you found that the doctor listened with empathy, and support and advice was given that you needed most desperately, at the time. Your review will be shared with the clinical team at Parkstone Towers Practice, and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Great Doctor and Appointment Team
Rated 5 stars out of 5
by Cindy Parry - Posted on 13 June 2024
I was reluctant to speak to a male Doctor at first. But the doctor was very easy to talk to about menapause. He was very knowledgeable, very helpful, but most of all he has given me hope and restored my faith in the NHS. There is a lady in the appointments team at sure medical has restored my faith in human kind. Thank you so very much.
Visited June 2024
Review titled Shore Medical
Replied on 04 July 2024
Dear Cindy, Thank you so much for posting a review about your consultation with one of our male doctors regarding the menopause. I am glad to hear that despite your reluctance to see a male doctor, you left the consultation with hope which has restored your faith in the NHS. The doctor you saw was knowledgeable and very helpful. Additionally, you mention that a member of our staff from the appointments team has also restored your faith in human kind. Your feed back is very much appreciated and will be shared with the doctors and staff at the practice. Anne Holburn patient Liaison Deputy Manager
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Review titled Felt well looked after
Rated 5 stars out of 5
by Catherine James - Posted on 22 April 2024
It was very reassuring to get a response so quickly to the reports that I sent recently and also two appointments and then tests at Poole Hospital and another at the Dolohin Centre. Thank you
Visited April 2024
Review titled Shore Medical
Replied on 04 July 2024
Dear Catherine, Thank you for posting a review of the service you received when you visited the surgery in April. I am pleased to hear that you received a quick response to the reports sent in, two appointments, followed by tests at Poole Hospital and the Dolphin Centre. Your feedback will be shared with the team at Parkstone Towers and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Efficient surgery
Rated 4 stars out of 5
by Marie Cowen - Posted on 18 January 2024
Having recently used the online self referral service, although quite a lot of questions it works very quickly. Seen within a few hours and received efficient treatment.
Visited January 2024
Review titled Shore Medical
Replied on 11 March 2024
Dear Marie, Thank you for posting a review of our online self referral service. I am pleased that you found the service to work efficiently, and that you were seen and received treatment within a few hours of submitting the Klinik form. Your feedback will be shared with the team across Shore Medical and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Woeful Service
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
Can't ever bookan appointment in advance. Told me to go to my local pharmacy. When I explained this I was given an appointment. Great were getting somewhere oh no because I was late by 20 mins "stuck in School time traffic" I was refused to be seen and told to go to a pharmacy again. This bunch of inept fools need there heads wobbled.
Visited January 2024
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient I am sorry you were not able to book an appointment in advance. All our appointment are triaged through our online system called Klinik. This ensures that patients are assessed and offered an appointment according to need. Unfortunately, despite obtaining an appointment, you arrived 20 minutes late and could not be seen as other patients were waiting who had arrived on time. You were advised to seek pharmacy advice. Anne Holburn Deputy Manager
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Review titled Great support
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
The GP called as expected and took her time to understand what I needed, check results and provide supportive care for the sensitive situation I was facing. She had up to date knowledge and was able to offer insights based on it. Not only that, she had remembered/checked notes for facts about me and brought these into the conversation. I felt heard, like I mattered and so it felt truly personal and individual. I feel like I am under her care rather than just a number.
Visited January 2024
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient , Thank you for taking the time to post a review of our services, in particular, the care you received from the GP you saw, who took the time to understand your needs, check results and provide supportive care. She not only offered insights based on up to date knowledge but brought into the conversation facts about you that she had noted from your records. You felt that you had been treated as an individual under the doctors care and not just a number. Your review will be shared with the staff across Shore Medical and is very much appreciated. Anne Holburn Deputy Manager