Silsden & Steeton Medical Practice
Silsden Medical Practice, Elliott Street, Silsden, Keighley, BD20 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good telephone manner
Rated 4 stars out of 5
by Sandra Magennis - Posted on 12 July 2024
Just has my follow-up telephone review from my hypertension review with a Practice Nurse from Cross Hills, she had a really lovely telephone manner and attitude, explained things well.
Visited July 2024
Review titled Silsden & Steeton Medical Practice
Replied on 23 July 2024
Dear Sandra, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Shambles
Rated 1 star out of 5
by Jane - Posted on 17 July 2024
Saw consultant seven days ago dropped his letter off on my way home the receptionist said it would be at my pharmacy in four working days.I purposely left it five but the pharmacy had not received it. Back to the surgery computer said no. After involvement from someone else the letter was found and I was assured the item would be ready the next day. Back to the chemist still no joy.Back to the surgery no apology wait while practice pharmacist reviews. Told via receptionist my prescription would be ready at the chemist at four pm waited until five still no joy on the system but not signed off by doctor so try again tomorrow. This is ridiculous and I still haven't got the medication prescribed.
Visited July 2024
Silsden & Steeton Medical Practice has not yet replied.
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Review titled Please don’t tell lies
Rated 4 stars out of 5
by Pauline Hepworth - Posted on 17 May 2024
I rang yesterday to see if my test results were back and got told they were someone would contact me when they had reviewed them. I heard nothing yesterday and because of my past history with cancer obviously I am worried. I rang back this morning and spoke to the lady who answered the phone you know who you are but I am not allowed to mention a name. The lady said no one had still not looked at them. They had a lot of patients to get through. So be it but don’t write on my notes that you told me the results were not back yet !!!!!!!!
Visited May 2024
Review titled Silsden & Steeton Medical Practice
Replied on 04 June 2024
Dear Pauline Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled Excellent visit
Rated 5 stars out of 5
by Pauline Hepworth - Posted on 13 May 2024
Thank you so much for the appointment this morning. After filling in the form requesting an appointment I was given one 45 minutes later. The GP that I saw was superb very thorough easy to speak to and very professional .
Visited May 2024
Review titled Silsden & Steeton Medical Practice
Replied on 04 June 2024
Dear Pauline Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Rose Patient Experience Team
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Review titled Continually frustrated
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
After two months of waiting, I finally received a GP appointment last week. But once again, I'm left with more frustrations. I was told by the doctor that I needed a double appointment as my symptoms were too complex for a short appointment. I was told to make this appointment at reception. Reception said I couldn't do that and would have to complete another online form. I did say that I had waited two months to get to this point! They have apparently put it through for me but I have no idea how much longer I'll have to wait to get this appointment. Moreover I received an odd text/email as a result of a previous review on here with incorrect details about my experiences. I tried to reply to this to no avail. This is an impossible system and actually dangerous to leave people for so long without having the right medical care and no assurances that an appointment will be available. Utterly exasperated with this now.
Visited May 2024
Review titled Silsden & Steeton Medical Practice
Replied on 04 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you if you wish. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
I have been trying to get a Doctor's appointment and it's now 5 weeks of waiting since my last online request. I have actually been trying for months to get some help with my symptoms. I have chased up by phone this week and no-one could tell me anything other than they have put a note on my request. I am now self diagnosing and self prescribing. What is anyone supposed to do? Continue to put in online requests to no avail and continue to suffer whilst waiting for some help? This isn't a service in any way shape or form.
Visited April 2024
Review titled Silsden & Steeton Medical Practice
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Disgusting service
Rated 1 star out of 5
by Herbert - Posted on 05 May 2024
How did appointment with physiotherapist and after this I needed a form filling in so I could get private healthcare. I emailed this in one week ago to the email that I was given 10 days later still not had a response. This is easy thing to do all it needs was a signature and return it to my email Not even the courtesy to respond disgusting can’t get through on the phone. Can’t get through on email. How are we supposed to get medical service? These people are Essentially employed by us under the state and are giving us a terrible service if this was a shop or a service would any of us actually ever go back? I don’t think so.
Visited April 2024
Review titled Silsden & Steeton Medical Practice
Replied on 04 June 2024
Dear Herbert Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled New triage system is useless
Rated 2 stars out of 5
by Anonymous - Posted on 27 April 2024
The surgery has switched to a system called Klinik - a Finnish/Dutch triaging system that (worryingly) uses Artificial Intelligence to direct patients to the correct services (allegedly!). This is supposed to stop the 8am frenzy. I wish someone could explain why this AI form is closed on weekends, evenings and even sometimes during the day. I rang up at 3pm on a Friday to be told the Klinik form was shut for the day. The request was not urgent, but I now have to ring back and wait in the inevitable queue to speak to the same person I spoke to on Friday. Why can't routine requests be submitted at any time? Why couldn't my request be submitted on the Friday for attention during the next week? Klinik claims it streamlines services, but in reality everything seems to have to be done multiple times to obtain the desired result. Every completed Klinik form seems to generate a phone call from a GP. It is a waste of time having a GP ring up for the patient to then tell them the exact same information already given on the form and then that GP arranging an appointment with themselves or another GP. GPs are completing the work twice over. I'm sure the old way may have been frustrating for receptionists, but there must be something more patient-friendly than this.
Visited April 2024
Review titled Silsden & Steeton Medical Practice
Replied on 04 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you if you wish. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Utterly useless practice
Rated 1 star out of 5
by Robert Connor - Posted on 17 May 2024
It is night impossible to get in contact with this practice. The last time I tried calling I was on hold for 30 minute until my credit ran out. Trying to use their online form is a total waste of time, assuming it's even running when you go to check. 3 weeks and counting and I still have no response to the urgen prescription review I need, I guess I will have to go without medication, as the practice can't be bothered to do anything at all.
Visited April 2024
Review titled Silsden & Steeton Medical Practice
Replied on 04 June 2024
Dear Robert Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled No appointment date
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
31/2 weeks after submitting online request for appointment I have still not received a date for an appointment. Why?
Visited April 2024
Review titled Silsden & Steeton Medical Practice
Replied on 04 June 2024
Dear Patient I am very sorry to hear about your experience. If you would like me to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Rose Patient Experience Team