Silsden & Steeton Medical Practice
Silsden Medical Practice, Elliott Street, Silsden, Keighley, BD20 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I had an appointment with one of the nurses This morning and I wanted to leave a review to to say that this lady went above and beyond and is a credit to the practice. She was passionate about her work and explained the process of how things have changed since my last routine apt. She put me at ease during my procedure and and also gave me confidence in myself. Thankyou
Visited September 2023
Review titled Silsden & Steeton Medical Practice
Replied on 13 October 2023
Dear Patient Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Updating account details
Rated 3 stars out of 5
by A Knight - Posted on 25 September 2023
I added my mobile number to my account in the hope that it would help notification of vaccination appointments. I got a text by return supplying a hyperlink. I cannot respond as my mobile is not a smartphone and there appears to be no other way of confirming my number. Yet another example of lack of support for older people generally. Sorry I can’t respond in the way required.
Visited September 2023
Review titled Silsden & Steeton Medical Practice
Replied on 13 October 2023
Dear A Knight We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
Didn’t see a Doctor… saw physiotherapist couldn’t give me a prescription I have to apply on line for a Doctors approval. Give advice there was no diagnosis just told to apply Voltrol and do some exercise… if no improvement get another appointment in 8 weeks. Another massive failure by Modality
Visited August 2023
Review titled Silsden & Steeton Medical Practice
Replied on 30 August 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Appointments
Rated 1 star out of 5
by Shirley bland - Posted on 31 August 2023
I came into the surgery to book an appointment with My gp . I was told by the receptionist to go on line to book as she could not. Or I could call the surgery as I would be number five in the queue. I needed to make an appointment and was stood in front of her , why can she not book. Why have receptionist at all. I am 85. I have heart failure and have not seen my gp in a while. Leaving this review. Do not expect anything back
Visited August 2023
Review titled Silsden & Steeton Medical Practice
Replied on 13 October 2023
Dear Shirley Bland Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. Please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Communication problem with Airedale hospital
Rated 1 star out of 5
by Pamela Brannan - Posted on 13 September 2023
After 3 weeks I have been unable to get results of a CT scan . Airedale say the results are available but 2 doctors unable to access them at Silsden. I feel let down and unable to find answers. Having worked for Airedale trust for 36 years as a nurse then a midwife for 29 years I find the new system Modality a total disappointment. I’ve been on hold via the phone then cut off after half an hour , unable to speak to a professional and unable to get results. How is this an improvement?
Visited August 2023
Review titled Silsden & Steeton Medical Practice
Replied on 13 October 2023
Dear Pamela Brannan I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled no box in prescription request to add information
Rated 3 stars out of 5
by William Holmes - Posted on 08 August 2023
The new prescription request sevice does not allow a patient to make special requests for more Medication that has recently prescribed as there in no longer a box to fill in on line. There also no way you can contact the practice pharmacy.
Visited August 2023
Review titled Silsden & Steeton Medical Practice
Replied on 30 August 2023
Dear William Holmes Thank you for taking the time to leave a review. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Good practice, but bad contact
Rated 5 stars out of 5
by Steven Brown - Posted on 16 August 2023
I need to discuss a letter of referral from a consultant following a colon- and endoscopy, with the possibility of future treatment. I went online to complete a patient referral form only to be informed that I must complete this during surgery opening hours. As somebody who works during the day and has to complete this form during the evening I find it quite bizarre and really beyond belief that I cannot complete this form out of hours. Surely the purpose of this form is to contact the surgery at the patients leisure, and do surely I should be able to complete this at any time, allowing staff to contact me when convenient. I don’t think this is asking for too much and would value a response as to why I cannot complete this form out of surgery hours. Also, during this refined, it would be nice if I could book an appointment at the same time, if I’ve not been able to complete this form by the time I’m contacted.
Visited August 2023
Review titled Silsden & Steeton Medical Practice
Replied on 30 August 2023
Dear Steven Brown I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Disappointed
Rated 2 stars out of 5
by S E Savage - Posted on 30 July 2023
Have submitted a request as a medical review is needed on Monday 24th July. Still waiting for a response. Can’t ring to get an appeals you can’t do that no one answers and it would seem they don’t answer response online by 4pm same day - obviously not important enough for them as it is for us. Will now have to go in person. Very disappointed with the lack of communication and service. What’s happened to it ?
Visited July 2023
Review titled Silsden & Steeton Medical Practice
Replied on 09 August 2023
Dear S E Savage Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
Difficult to get to see a doctor. No good diagnosing over the phone. When a Dr talks to you, they make you feel you are wasting their time. They don't appear to have even read your history so they know about you. Never know the doctors who I am talking to and find them rushing and uncaring . never follow up. I feel very poorly but no care offered. Can only discuss 1 symptom at a time even though others are related.
Visited July 2023
Review titled Silsden & Steeton Medical Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Exceptions
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
I understand the move to online but there must be exceptions made. My father is 94 and a half, deaf, house bound and has never used the internet. Booking a nurse appointment for him today has taken 7 attempts to be put in telephone queue then a hours wait in a queue then to be told I had to use the internet to make the appointment. What about patients without younger family members to help? Suggesting that, if he didn’t have a computer, he should ring or visit the surgery to book (impossible) was unhelpful.
Visited July 2023
Review titled Silsden & Steeton Medical Practice
Replied on 09 August 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team