Silverlock Medical Centre
2 Verney Way, London, Greater London, SE16 3HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking attitude on a receptionist!
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Phoned to book my son an appointment this morning and the attitude I got from the receptionist was gross! Made me so mad! Literally got spoken to like s**t
Visited June 2024
Silverlock Medical Centre has not yet replied.
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Review titled Friendly nurse and welcoming practice
Rated 5 stars out of 5
by Anna - Posted on 18 June 2024
I visited the practice for a smear test, which I was very nervous for. The nurse was friendly, patient and could not have put me more at ease. The practice is clean and I didn’t have to wait long to be seen. Thank you!
Visited June 2024
Silverlock Medical Centre has not yet replied.
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Review titled Not recommended
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
I can never get an appointment to see a doctor the only people I get to speak with is a receptionist. Who advises to go to dr iq then consultation, take photo and wait for absolutely nothing as they advise you go to 111. What is the point in being registered and you need treatment. I have not spoken to a doctor but yet I have been turned away unseen even through their app I’m in a great deal of pain and waiting to speak to a clinician From 111 It’s disgusting
Visited March 2024
Silverlock Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
I had an appointment this morning. Attended 5 minutes before my appointment and was immediately seen. The GP was kind, professional and curious, asking lots of questions and offered me the opportunity to ask questions as well. I was immediately given a diagnosis and a prescription, and given a walk-in x-ray appointment at a nearby hospital. Within an hour, I had my prescription and completed an x-ray. This was the ideal visit to a doctors and is much appreciated given how often negative news of the NHS is pushed.
Visited March 2024
Silverlock Medical Centre has not yet replied.
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Review titled Unprofessional and rude, shouts at you
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
Very rude repeatedly, removed me from practice without notice and without giving me my prescription, which the Hospital Doctor prescribed. Left without medicine, no reply to emails about my medicine.
Visited May 2023
Silverlock Medical Centre has not yet replied.
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Review titled No support
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
I called to have support about Mental Health, not a emergency, but I was looking for advise how ta have support for my husband, and on the call the operator did not give me the chance to explain the situation and said: ''Call tomorrow from 8am to booking appointment with doctor.'' I wondered if it was my husband on the call, him in the current situation being treated this way, he probably wouldn't return the call the next day. Mental health is something very serious and my first impression is that this is not something important for the Silverlock team.
Visited April 2023
Silverlock Medical Centre has not yet replied.
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Review titled Not able to see any doctor or get any help
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2023
I have experienced a very heavy chesty cough with chest pain and short breath, phoned the practise on Thursday and Friday at 8am and both times I was told I couldn't see a doctor as they were fully booked...how is it possible?? Practise open at 8am and they take booking for the day only... Only thing I was told was to call 111 which doesn't help for a quick diagnosis. I was really seek and it is unacceptable that you are not able to see or speak with a doctor...this would never happen in another country!
Visited April 2023
Silverlock Medical Centre has not yet replied.
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Review titled Dismayed and disappointed
Rated 2 stars out of 5
by Esther - Posted on 17 January 2023
On Monday at 7.45 am I made on online request via Dr1Q for a doctor to ring me as I was suffering severe back pain( I already suffer with chronic arthritis), by 4 pm I hadn’t had a call so I phoned to be told I was on the list for a call , it didn’t happen. This morning ,Tuesday, I phoned at 8.15 to be told that the best thing was for the receptionist to book me again for a call today and that I could expect a call this afternoon . No call and then at 5pm I noticed a message had been left to say that as I had a face to face call booked for today then they would cancel the telephone consultation. I phoned immediately as I had not been told about this face to face appointment and anyway as I’d told them each time I’d spoken to them I can’t walk with the pain so wouldn’t have been able to attend anyway. There was no explanation for them not telling me about the face to face appointment that they had booked although from the receptionists reaction it was obvious that they had forgotten to let me know . This surgery has gone downhill fast since they became part of the American private healthcare company.
Visited January 2023
Silverlock Medical Centre has not yet replied.
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Review titled Terrible service and unacceptable behaviour
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
I had a booked appointment at this surgery with gp who would need to see me in person. First I was waiting more than I should although I went from work to be on time. No apology from staff or any update why we wait so long and than when I went to ask I’ve been told that GP didn’t showed up! And they are figuring out what to do. Than when replacement dr see me she didn’t had idea what to do and on all that mess I’ve been told that they gonna call me today! Basically I’m gonna go forward with formal complaint! This is unacceptable and as far as they concerned I can just die because of lack of care and this half professional behaviour. In my entire life I didn’t had this kind of experience anywhere!
Visited January 2023
Silverlock Medical Centre has not yet replied.
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Review titled it is impossible to book an appointment
Rated 1 star out of 5
by Elena Bazzo - Posted on 07 December 2022
I called several times to book appointments because my kids were unwell. Nothing serious but the nursery suggested them to be visited to the GP. The answer was always the same, no free slots if not in 3 weeks time and the suggestion is to go to A&E Then you go to A&E and the doctors tell you that the GP should have seen you because A&E is just for emergencies I am very disappointed!
Visited December 2022
Silverlock Medical Centre has not yet replied.