Sleaford Medical Group
Boston Road, Sleaford, Lincolnshire, NG34 7HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 3 month with no medication
Rated 1 star out of 5
by anoyed - Posted on 17 July 2024
i have put a repeat perscription in every month yet find i can not get all my medication on the same date thay foget to add items and one item is now out of stock for 2 months yet smg have not contected me to give an alternertive so makes me wounder do i need it? and although i have lots of ways to contact me thay insist on ask my gp maby thay should set one up that you can walk in like in the old days
Visited July 2024
Review titled Sleaford Medical Group
Replied on 24 July 2024
Dear Patient, Thank you for your feedback. Without knowing the exact the details this comment is difficult for us to fully answer, however it is evident that you need a conversation with a member of our Dispensary team to discuss your repeat prescription. In addition to askmyGP, you can also discuss with our Dispensary team either by attending to the Dispensing window in the practice, between 8am and 6.30pm Monday - Friday. Or by giving them a call on their repeat medication phone line on 01529 303301 (Option 2, then option 1) between 10am and 12pm Monday - Friday. Kind Regards, Sleaford Medical Group
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Review titled great practise
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
i walked in upset about acne left feeling as if my issue was being solved the doctor who i had spoken with called dr da silva had comforted me and approached me in the nicest way, where i didn’t feel uncomfortable which is difficult to feel as a teenage girl but he could tell i was upset about my face as i went on to call it disgusting and he had said beauty comes from inside and involves many other factors such as your personality, he said you are so much more than your face don’t let your face define your worth
Visited July 2024
Review titled Sleaford Medical Group
Replied on 16 July 2024
Dear Patient, Thank you for taking the time to leave your positive feedback, this has been passed onto Dr Da Silva. Kind Regards, Sleaford Medical Group
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Review titled Askmygp
Rated 3 stars out of 5
by Anonymous - Posted on 23 May 2024
Before the system was changed which was quite recently it was 100% but now it's totally useless I put in a request non urgent it says they aim to respond up to 5 days today is day 9 and I've had no call no email no nothing. Change the system back to how it was before. It's the same as any change in procedure it's for the good and ease of the company not the people.
Visited May 2024
Review titled Sleaford Medical Group
Replied on 19 July 2024
Dear Patient, Thank you for your feedback. We would like to offer our apologies for your wait time exceeding the expected timescale. We aim to keep our patients updated of any delays or disruptions to service and communicate extensively via our Facebook page. Kind Regards, Sleaford Medical Group
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Review titled Pathetic service
Rated 1 star out of 5
by PAUL - Posted on 19 April 2024
I am currently still awaiting an answer to my phone call that started at 6.05 pm ,it is now 6.50pm my call time is 45min this is disgraceful ,surely you have someone to answer phones.
Visited April 2024
Review titled Sleaford Medical Group
Replied on 16 July 2024
Dear Paul, Thank you for your feedback. The experience you have noted of the phone system is not a usual one, and it seems you experienced a technical error in our phone system, especially considering the phone lines close at 6.30pm. We're sorry you've had this experience, but would like to assure you that this error appears to have been an isolated incident. Our phone lines are operational and we also have the call back function by pressing 8, this saves your place in the queue and allows you to get a call rather than holding. Kind Regards, Sleaford Medical Group
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Review titled whats the point
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
get told to call back because of an alergic reaction and told i cant get an appointment and should use my gp that i dont have so borrorew this email from a friend as i dont even have an email to sent this the whole system is inposible if this reaction turns in to anofalactic shock be sure a relotive will contact smg in person
Visited March 2024
Review titled Sleaford Medical Group
Replied on 19 July 2024
Dear Patient, Thank you for your feedback. From your account it appears you were misadvised, for this we would like to apologise. For future reference, if you are unable to use/access askmyGP please advise us of this when you contact, our staff can raise a request for you. Kind Regards, Sleaford Medical Group
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Review titled Appointment scheme
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
I called at reception to make an appointment the receptionist said go to ask my gp they said they would be in touch within 1-3 days. stay near the phone, day one rang me at 10.30 I was on a coach trip so obviously couldn't answer. I was told they had called my home and only ring twice! so I must apply again, which I have done and day one I am sat near the phone all morning, I am in a lot of pain and can't get any help! what a silly carry on! there are no words with all capital letters
Visited February 2024
Review titled Sleaford Medical Group
Replied on 19 July 2024
Dear Patient, Thank you for your feedback. Sorry to read of your frustration, but it does appear that correct process was followed here. We can only attempt to call patients twice on the day due to staff capacity, we aim to call at different times of the day to catch you if you were unavailable during the first attempt. When raising a request with us, whether this be via askmyGP or by calling the practice if this is unavailable to you, it is important to advise us if there are times when you will be unavailable, or if a different number is preferred for us to call you back on. This works to eliminate missed calls where possible. Kind Regards, Sleaford Medical Group
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Review titled Short notice visit
Rated 5 stars out of 5
by Eddie - Posted on 13 October 2023
Had to get a checkup of an illness. Was able to walk in and get an appointment and be seen on the same day. Receptionist and medical staff were very helpfull and supportive
Visited October 2023
Review titled Sleaford Medical Group
Replied on 16 July 2024
Dear Eddie, Thank you for taking the time to leave your positive feedback, this has been passed onto the team. Kind Regards, Sleaford Medical Group
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Review titled Urgent treatment centre
Rated 5 stars out of 5
by Dawn - Posted on 08 October 2023
Used this facility on Saturday and was really impressed. The receptionist was so friendly and welcoming and the doctor I saw was great. Wouldn’t hesitate to either use or recommend this facility. Thank you!
Visited October 2023
Review titled Sleaford Medical Group
Replied on 16 July 2024
Dear Dawn, Thank you for taking the time to leave your positive feedback of the Urgent Care Centre, this has been passed onto the team. Kind Regards, Sleaford Medical Group
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Review titled Rude practice
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2023
I have had physio treatment for my jaw in the past at this practice and I found my self in pain again for a similar reason in my jaw. When I phoned the practice I was told they could not help me even after I explained to them I was in excruciating pain and could barely open my mouth to eat, I was told by the receptionist that they were an ex-dental nurse and "they knew what they were talking about" I explained I had, had previous care for the same issue at the practice and they continued to decline treatment of any kind and proceeded to end the call.
Visited August 2023
Review titled Sleaford Medical Group
Replied on 17 August 2023
Dear Patient, Thank you for your feedback, please get in touch with us to discuss this incident so we can investigate further. Please call the main number on 01529 303301 and ask to speak to the Practice Manager about your NHS choices comment. Kind Regards, Sleaford Medical Group
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Review titled Excellent physio team
Rated 5 stars out of 5
by Malc Yates - Posted on 05 May 2023
My post accident treatment for whiplash neck and lower back by the physio team has been brilliant... best physio I have had in over 55 years.... very professional. polite friendly guys.... Many thanks to you all.
Visited May 2023
Review titled Sleaford Medical Group
Replied on 03 July 2023
Dear Malc Yates, Thank you for your feedback, this is always much appreciated and has been passed on to the Physio team. Kind Regards, Sleaford Medical Group